Hyper Layer  Avis 203

Great service but website can do with improvements

Rented a Rust Server, but since the host is running on a Intel(R) Xeon(R) CPU E5-2680 v3 @ 2.50GHz, the server had lag issues. To run Rust you should be on 3.5Ghz or better. The staff are nice enough and responsive to problems with network security. DDoS attacks on a server in the cluster were only slightly inconvenient. The biggest issue is the dated nature of the hardware, and ya'll can't be blamed. I've shopped around, and the Xeon servers are everywhere in South Africa. The problem is they're pretty good for a database server, web servers etc. What they're not good at is something where one or two threads need to run as fast as possible. And the few servers available like that in South Africa are very pricey. Given loadshedding and corruption and crime in South Africa, I also don't expect you to go install more expensive consumer CPU machines to please the game server owners. But the hardware ain't keeping up, it's forcing us to go with private hosting. That's pretty hard for small community servers to do, and that's sad. But so's life.

Edit : Reply to the Reply : You are quite right. 123 plugins, and that's cut down from 145. My server setup isn't an easy one to run. It was developed to run on a much faster system, and the fact that I can more or less stay at 20 FPS on a 2.5Ghz processor is impressive in itself, and as you say the South African market is not conducive to investing in new hardware right now. I looked in South Africa for a server that can handle that load, but self hosting isn't an option for me right now, mostly due to not having a robust loadshedding power system. Rust in itself is a hungry game server, and given the *very* modded nature of the server, it would be better on a dedicated server, and that's rather expensive in South Africa. For a normal community server, honestly you guys have the fastest response time, and you care for your customer base, rare in South Africa. I'll happily recommend your services to anyone who wants to run a Vanilla, or lightly modded Rust server, and the rest of the available Rust hosting companies haven't got any better hardware, you're all in the same boat. I'd think about taking the plunge and investing in some Ryzens. Whomever can increase server performance will get people moving to your service, as said before : Your customer service deserves an award.

Discord Admin helped me sort out all the issues i could not fix for my Minecraft server Honestly absolute great experience so far. Highly recommend.

I've always had issues with relay servers for Twitch, no matter what quality I set my stream to. This server has had no issues and I've had stable streams since. Its really worth it.

Hyperlayer is by far the best local hosting provider that I've dealt with, the simplicity of the tools and simple experience hosting any of the popular games is just amazing, I've hosted multiple servers for friends and public and never had an issue that was not resolved quickly

Always willing to help with questions regarding server setup problems, everything is well maintained and you keep your customers informed, very good value for money.

If you're looking for the best South African host for your server then this is it.
The pricing, service, and support is great.
Straightforward and easy to use.

I love the affordable prices and I love how low the ping is as there isn't many servers that are hosted in South Africa

Simple to configure file settings and running great and like to monitor ram availability

Simplicity and efficiency of setting up a game server

Honestly, the customer support. Ive spun up a palworld server with hyperlayer, the server itself gave some problems due to the bad optimisation from the devs side, however the support team really helped in improving performance. Ultimately the SLA time is great!

Started Hosting one Server and everything was good and we had no issues therefore we added another.

Overall service was good but you stuffed up by biting off more than you could chew.
When new game servers are launched you as existing customer can definitely expect some downtime and lag. (Server uptime is not guaranteed or promised)

We understand that a business needs to grow ,but not at the expense of your current Clients.

We have since then moved our servers to a more trusted service provider.

Great performance, great service. My absolute go to gaming server provider.

The experience has been seamless and support (Adam) has been very efficient at replying to questions with links and answers. The sever is easy to manage and change as I go and I haven’t had any issues since I’ve been using it with friends.

After sales is absolutely amazing!!! It was a bit difficult setting up the actual minecraft server at first but the support helped with the setup. It now runs smoothly with automated backups.

This is also the cheapest service at such high level of service. 10/10 for sure.

To the extend Adam helped me to test my server with different options mad a massive difference in my decision to move to them.

Cant fault them, I've hosted a few servers. I've cancelled a few servers. I have never had an issue or needed to talk to support. 10/10 would use again.

I cannot express how delighted we are with the services provided by HyperLayer. From day one, they have exceeded our expectations in every way.

First and foremost, their customer service is top-notch. Any question or concern we've had has been met with swift, friendly, and highly professional responses. It's clear that they truly value their customers and go above and beyond to ensure satisfaction.

HyperLayer's services are incredibly easy to use, making our gaming experience a breeze. Whether it's server setup, customization, or maintenance, their platform is intuitive and user-friendly, even for those with just basic computer skills. This convenience has saved us countless hours and headaches.

One standout feature is their pricing. In an industry where server hosting costs can skyrocket, HyperLayer's rates are refreshingly fair. We've done our homework and found that their prices are competitive, offering excellent value for the quality of service they deliver.

Speaking of quality, their high-tier servers have consistently delivered stellar performance. We've never experienced lag or downtime, ensuring a smooth and enjoyable gaming experience for our community.

Lastly, we'd like to extend our heartfelt thanks to HyperLayer for hosting our servers. They've been a crucial part of our gaming journey, and their unwavering support and reliable services have made all the difference.

In summary, HyperLayer is a company that truly cares about its customers. Their dedication to providing an outstanding service, combined with fair prices and high-quality servers, sets them apart from the rest. We couldn't be happier with our choice to host our servers with them.

Thank you, HyperLayer, for making our gaming experience exceptional!