Hyonix Avis 167

Réponse : Hyonix

Actualisé le 27 févr. 2026

Hi Ryan,

Thank you for being a loyal customer over the past couple of years, and we appreciate you sharing your feedback.

We'd like to address a couple of points for clarity. Our plans advertise 30GB of Enterprise NVMe storage, which is the full disk space allocated to your server. However, since you're running Windows Server, the operating system itself requires approximately 13–15GB for installation and core system files - this is a standard Windows Server requirement rather than something specific to Hyonix. It's also worth noting that some providers may offer larger storage amounts, but often on slower HDD or SATA SSD drives. We use Enterprise NVMe across our plans, which delivers significantly faster read/write speeds and better overall performance - though it does come at a higher cost per GB. We'd be happy to help you optimize your disk usage or upgrading to a plan with more storage if needed.

Regarding customer support, we take response times seriously. Looking at our records, we don't see any tickets from your account that went unanswered for more than 24 hours, with most being attended to within a few hours. That said, if you ever feel a response is taking longer than expected, please don't hesitate to follow up - we want to make sure nothing slips through the cracks.

As for the performance concerns, we're sorry to hear about your experience with lag. Unfortunately, we can't locate a support ticket on our system regarding this issue, so we'd love the chance to look into it. Please reach out to us directly at hello@hyonix.com so we can investigate and get things running smoothly for you again!
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Update:

Hi Ryan, Thank you for providing contact so our team can follow up with you. After locating your account and thoroughly reviewing your history, we'd like to clarify a few things:

Your newly purchased server includes a smaller storage allocation than your previous servers, which were on a higher-tier plan with more storage - this explains the difference you noticed. The available disk space you're seeing is correct for the package you currently have, along with the Windows Server installation. If you'd like to upgrade back to your previous package, we'd be happy to help you with that!

We also reviewed your full support ticket history, and all tickets were responded to well within 24 hours, with most being answered within an hour. If we've missed any tickets or if any were submitted under a different account, please let us know and we'll be happy to look into it further.

We understand that mix-ups can happen, especially when managing multiple servers over time! Please feel free to reach out to us by opening a ticket or email us at hello@hyonix.com anytime if you need any assistance.
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Update 2:
Hi Ryan, as you've confirmed, the full 30GB of storage is allocated to your server as advertised. We cannot account for what has been installed or modified on the server after it's been delivered. All of our servers come with standard Windows Server installation with no modifications outside of preinstalled essential software and libraries (such as .NET). If you'd like to verify this, you can reinstall your server from your dashboard - after a fresh Windows Server installation, you should see approximately 15GB of free space remaining. Windows may use storage for other purposes other than the temp folder you are cleaning, for example WinSxS that stores updates/rollbacks or any AppData from your applications or pagefiles.

For specific issues, we'd recommend opening a support ticket so our technical team can review your server directly and assist with any storage concerns, rather than going back and forth via reviews, which is not an efficient channel for support and Trustpilot also limits the amount of characters on a response. Our team has followed up with you but we still have not received responses yet. Please get in touch with us and we will check on the issue for you.