I have been trying to get in touch with customer support regarding a return, and I've only received radio silence. I keep getting automated email responses, but a real person has yet to contact me,... Voir plus
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Lisez les avis des autres
Bought a little haul of on sale items and they didn't qualify for a return- however the IAMNOTBASIC team went above and beyond to rectify an issue with four out of the six items I ordered. Alina patie... Voir plus
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My parcel was lost in the post and they quickly resolved the issue for me, responding promptly and giving me a refund and next day shipping on my new order. Super happy with the customer service. Mate... Voir plus
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The order was delivered very quickly. The product I ordered corresponded 100% to the photo, good quality, refined details. Unfortunately, it did not fit my figure - with large cutouts at the front, I... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Iamnotbasic designs for you, aiming to inspire with each piece.
Coordonnées de contact
Etats-Unis
- info@iamnotbasic.com
- iamnotbasic.com
3,6
Moyen
61 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very uncomfortable online shop
Very uncomfortable online shop. Complicated, bossy & pushy acting in questions & customer Service. I gave a feedback because of poor quality for one dress & really, it looked nice on the photo & the cut was even good, but really bad quality (like the elastic fibers have been getting old). So for me, on big drama, just return it. But I felt almost blamed, when I tried to Return it & at least, it takes some time to get an answer. Had one good order here, the last ones have been bad, so I will look for a more customer friendly shop.
1 mai 2024
Avis spontané
Réponse : IAMNOTBASIC
Hello M. K.
Thank you for leaving the review! We are sorry to hear about your recent experience and apologize for any inconvenience it may have caused. We appreciate your detailed feedback on our customer service, and please rest assured that we will address your concerns with our customer service team to improve our processes.
We also apologize if our responses were delayed. As a small team, our reply time can take up to three days, but we are working hard to provide timely and effective support.
Thank you for bringing this to our attention and for your understanding.
Good fabrics but strange confection and compliacted return process
I ordered a dress that regardless of the size coud never fit as in the pictures (I am S)... I mean maybe for a photoshoot it works but not if you are planning on actually moving with the dress on. To return the dress I had to print something out, write a number, put this number in the bag, send an email, enter again another number in a platform... and pay for the delivery on top. I guess it works but this process is way too burdensome considering the competition. This is why I would not order here again.
28 mai 2024
Avis spontané
Réponse : IAMNOTBASIC
Hello Maitén,
Thank you for taking the time to leave a review!
We sincerely apologize for any inconvenience caused. To ensure our return facility can promptly identify your return and process the refund without delays, a print-off confirmation, an RMA, and sharing the return tracking by adding it to our return platform are required. Additionally, it is stated in our return policy that the return shipping costs are covered by the customer. We appreciate your effort in including all required documents in the package, as we understand this can be time-consuming. You can always refer to our return policy to clarify all aspects of the return process or reach out to us for clarification. If you have any concerns about the return process, please feel free to contact us for assistance.
I highly recommend!
The order was delivered very quickly. The product I ordered corresponded 100% to the photo, good quality, refined details. Unfortunately, it did not fit my figure - with large cutouts at the front, I would recommend it to people with smaller boobs. The return went smoothly - I received the appropriate instructions and sent the item back in accordance with it. In response, I received information that there were no objections to the returned product and the refund had already been placed. I highly recommend!
6 mai 2024
Avis spontané
Réponse : IAMNOTBASIC
Hello Joanna,
Thank you for sharing your detailed feedback with us! We're delighted to hear that you were pleased with the prompt delivery and the quality of the product, as well as the ease of the return process.
We're sorry to hear that the item didn't fit as expected, but we're happy we could resolve the refund quickly and smoothly for you. Your recommendation means a lot to us!
Should you need any assistance in the future, please don't hesitate to reach out.
Modal Body
Hey, i like the Body he looks gorgeous. I love the material Modal.
Unfortunatley i buy the Body ohne week before was for 50% sale.
That is mad.
11 mai 2024
Avis spontané
Réponse : IAMNOTBASIC
Hello Annika,
Thank you so much for your kind words! We're delighted to hear that you love our product and appreciate the quality of the material.
We're sorry to hear about the timing of your purchase. To stay informed about our latest sales and offers, we recommend subscribing to our newsletters. This way, you can take advantage of our best deals in the future.
Thank you again for your feedback and for being a valued customer!
Absolutely love my new bodysuit
Absolutely love my new bodysuit! Fits like a glove and hugs your body in all the right places, also loved that it has adjustable straps. Measurement table was accurate, color red is amazing, fast delivery.
23 avril 2024
Avis spontané
Réponse : IAMNOTBASIC
Hello María,
Thank you for your review!
We're glad to hear that you're enjoying our products! Thank you for choosing us and being a part of our community!
My parcel was lost in the post and they…
My parcel was lost in the post and they quickly resolved the issue for me, responding promptly and giving me a refund and next day shipping on my new order. Super happy with the customer service. Material is really soft and feels high quality. Sizing runs a little small but also just depends how form fitting and tight you want it to be.
12 avril 2024
Avis spontané
Réponse : IAMNOTBASIC
Hello Diana,
Thank you for your review!
We're genuinely sorry for the lost order and for the inconvenience you might have experienced, but we're thrilled that we could ultimately make you satisfied, and that you loved the product! We're grateful for your understanding and patience throughout the process. If you ever need assistance again in the future, please don't hesitate to reach out. Thank you for your kind words and for choosing us!
Réponse : IAMNOTBASIC
Hello Tian;
Thanks for your kind words.
Great support, cute clothes
Support team was very responsive and accommodating with a return I was having trouble with. I loved the piece that I ended up keeping as well!
28 mars 2024
Avis spontané
Réponse : IAMNOTBASIC
Hello Tierney,
Thank you for your review!
We're thrilled that we could assist you and resolve the issue to your satisfaction! If you ever need further help in the future, don't hesitate to reach out. We're always here and more than happy to help. Thank you for your kind words and for choosing us!
bodysuit fabric not for me
The material of the bodysuit for the price is not representative at all. Too thin to wear out even as a costume piece.
18 février 2024
Réponse : IAMNOTBASIC
Hello Mackenzie,
Thank you for taking the time to leave your review! Your feedback is valuable to us, as we're committed to continually improving the quality of our items. If you have any specific concerns or suggestions, feel free to reach out!
Tutto ok!
Ho scelto (e ricevuto in pochi giorni) un capo davvero molto bello. Non ho avuto problemi per cui sia stato necessario contattare l'assistenza.
28 février 2024
Avis spontané
Réponse : IAMNOTBASIC
Ciao Martina;
Grazie mille per le tue gentili parole
Perfect service
I ordered for the 2nd time and the clothes are absolutely wonderful. The material is soft and durable and I use them for fire performances.
The customer support has been quick to respond to any issues and was always kind and helpful, truly tailoring their help to your needs.
I highly recommend.
16 février 2024
Avis spontané
Réponse : IAMNOTBASIC
Hello Poooof :)
We're happy to hear about your positive experience! If there's anything specific you're looking for next time, feel free to let us know. Thank you for being a valued customer!
Great quality and fit
Great quality and fit, fast shipping! Will definitely be purchasing again!
4 janvier 2024
Réponse : IAMNOTBASIC
Hello Gissy,
We’re delighted you’re satisfied with our services and products. We look forward to having you shop with us again!
Extremely disappointed with Customer Service
Extremely disappointed with Iamnotbasic's customer service. It's been 2 weeks since I returned some items, and I've heard nothing back—not even a confirmation of receipt or info about the refund process. I've been sending emails daily without any response. This lack of communication is unacceptable. If I don't get a reply soon, I'll have no choice but to dispute the charge with my bank. This experience has been very frustrating!
30 novembre 2023
Avis spontané
Réponse : IAMNOTBASIC
Hello Ege,
Thank you for leaving the review!
We appreciate you bringing your concerns to our attention. However, as our team is small, during peak times like sales and holidays, processing returns can take longer than usual. We genuinely apologize for any inconvenience this may have caused. We're pleased to confirm that the refund has been processed in your favor. Your feedback is invaluable, and we're committed to enhancing our customer support experience.
Horrible customer service.
Horrible customer service.
I sent back some pieces that were delivered on 11/13 (today is 11/21) and I never heard from them. Not an email confirming the reception or the refund or that they are processing it.
I have been sending emails everyday without an answer from them.
If they don't answer soon I'll have to dispute it with my bank.
21 novembre 2023
Avis spontané
Réponse : IAMNOTBASIC
Hello Jèss,
Thank you for your review!
We sincerely apologize for the delay in our response as we were actively investigating your issue and coordinating with the courier for a resolution. We're pleased to inform you that the issue has been resolved in your favor, and the refund has been processed accordingly. We genuinely appreciate your understanding and feedback, and we take it seriously to enhance our return system and ensure quicker responses for our valued customers in the future. Thank you for bringing this to our attention, and we appreciate your patience.
Terrible Customer Service (So Far)
I have been trying to get in touch with customer support regarding a return, and I've only received radio silence. I keep getting automated email responses, but a real person has yet to contact me, and it's been a week now. Terrible customer service, I'm about to contact my credit card company.
Quality of the clothes was good, just didn't fit my body type. I have thicker legs and a longer torso, and the garter straps just did not suit me.
1 novembre 2023
Avis spontané
Réponse : IAMNOTBASIC
Hello Tamara,
Thank you for your review.
We sincerely apologize for the delay in responding to your return inquiry, and we understand your frustration. We are actively investigating your return status and will reach out to you shortly via email with a resolution. Your feedback is important as we strive to consistently enhance our customer service. Thank you for your patience and understanding.
I want to express my appreciation for…
I want to express my appreciation for this clothing brand's customer service! Ordered 2 fire bodysuits for a special event, but my package went MIA (got lost in transit). Reached out to them, and they located my order swiftly, ensuring I received it in time for the event. A big thank you for their professionalism and dedication! 🙏🏻
23 octobre 2023
Avis spontané
Réponse : IAMNOTBASIC
Hello Tamara,
Thank you for your review!
We're sorry to hear that your order got lost, but we're thrilled that our customer support team could swiftly resolve the issue. Your satisfaction is essential to us, and we're committed to providing you with the best possible experience. Thank you for your understanding and for choosing us!
Nice brand!
Had a really positive experience with the brand. All was delivered on time.
Quality and fit are impressive, but might not be the best for those with a larger bust. Still, I'm happy with my order.
13 octobre 2023
Avis spontané
Réponse : IAMNOTBASIC
Hello Annette
Thank you for your review!
We’re glad you’re loving your IAMNOTBASIC pieces. We look forward to having you shop with us again!
Great bodysuits!
I am so delighted in your clothing! It is absolutely gorgeous...everything I have ordered FITS PERFECTLY...my fiance has told me how sexy I look in the outfits I have purchased, as well as receiving many other compliments on the quality of your clothing lines from friends and family! I am so happy I have found you...and I will continue to purchase from you all! Thank you so very much!
17 septembre 2023
Avis spontané
Réponse : IAMNOTBASIC
Hello Priska,
Thank you for your review!
We're delighted to hear about your positive experience! We'd be thrilled and eagerly look forward to having you shop with us again. If there's anything specific you're looking for next time, feel free to let us know. Thank you for being a valued customer!
Sexiest bodysuits
Sexiest bodysuits, my boyfriend loved them on me so much ;) Easy to get into and I always get so many compliments.
11 juillet 2023
Avis spontané
Réponse : IAMNOTBASIC
Hello Leah G,
Thank you for your review!
We’re glad you’re loving your IAMNOTBASIC pieces. We look forward to having you shop with us again!
Great Products!
I bought a couple of shirts from here, and I’ve gotta say it’s super high quality material and it fits very well. I bought these shirts maybe 2-3 years ago and they still fit me perfectly, I am super content!
14 septembre 2023
Avis spontané
Réponse : IAMNOTBASIC
Hello Batu,
Thank you for your review!
We’re glad you’re loving your IAMNOTBASIC pieces. We look forward to having you shop with us again!
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