Absolutely delighted 😁 bought for family’s Xmas 🤶 so am sure they will be smiling 😁 with the beautiful gift 💝 box presentation & all the icy ❄️ bear 🐻 products. Super fast delivery. Also treated... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Super quick delivery, a couple of days. Got my little bundle today, & I started using it all straight away. I can not believe it has made a difference in just one day, very impressed 😁 Real... Voir plus
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I have ordered some products before and really love them but now my husband has started using my products as he has noticed how white my teeth have gone so my orders will be on a more regular basis.... Voir plus
L'entreprise a répondu
Love these products love that my Teeth feel super clean most others I have previously used I have felt like I need to brush again couple of hrs later the strips also stay in the place you put them ag... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Created by Dentists, Icy Bear has developed a range of award winning oral care and teeth whitening products, with a mission to give people a healthier, happier & brighter smile. Products include non peroxide Teeth Whitening Strips, PAP+ Whitening Powder and the innovative Whitening Toothpaste, uniquely formulated with one carat of fine diamond dust. This natural abrasive gently polishes enamel, effectively reducing surface stains and restoring teeth to their natural whiteness.
Coordonnées de contact
Royaume-Uni
- icybeardental.com
4,2
Bien
4 k avis
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Poor delivery
Waited 6 days for delivery. Sadly to the wrong address. According to Royal Mail been delivered but the photo isn’t my open front door and no way of knowing whose front door it is……:
17 octobre 2026
Réponse de Icybeardental
Hi Jane,
We’re sorry your order took six days to arrive and, more importantly, appears to have been delivered to the wrong address. We understand how concerning it is when the delivery photo doesn’t show your property, and we apologise for the inconvenience. Please email us at enquiries@icybeardental.com with your order details so our team can investigate this with the relevant delivery team.
I wouldn’t recommend this product the…
I wouldn’t recommend this product the powder there was very little in the tub,the toothpaste wouldn’t come out the bottle the pen doesn’t work atall .. waste of money
6 octobre 2026
Réponse de Icybeardental
We are incredibly sorry to hear that your experience with our products has been so disappointing. It is very frustrating to receive a powder tub that seems underfilled, a toothpaste dispenser that will not release any product, and a whitening pen that does not function at all. This is certainly not the standard of quality we aim to provide to our customers. We would appreciate the opportunity to look into this situation for you, so please reach out to our customer support team with your order details so we can investigate these packaging and product issues further.
Réponse de Icybeardental
Thank you for your feedback. We are very sorry that your package has not arrived yet. We are currently investigating our delivery process to prevent this issue from happening again.
I am still waiting for my order
I am still waiting for my order. Have emailed but no response ftom you.
17 octobre 2026
Réponse de Icybeardental
Thank you for your feedback. We are concerned about this delay and our lack of reply. We are currently investigating your shipment.
I havent recieved my parcel yet
I havent recieved my parcel yet. So cant give you a review.
16 octobre 2026
Réponse de Icybeardental
Thank you for your time. We are concerned about your delayed package and are tracking its status right now.
Réponse de Icybeardental
We are incredibly sorry to hear that your kit has not arrived yet. We completely understand how disappointing and frustrating it is to experience such a delay when you are eagerly waiting for your order. We would love the opportunity to look into this shipment issue and help resolve it as quickly as possible. Please reach out to our customer support team with your order information so we can investigate the status of your delivery immediately.
Paid for next day delivery and im still…
Paid for next day delivery and im still waiting on my order. Messaged and still not got an answer
16 octobre 2026
Réponse de Icybeardental
We are incredibly sorry to hear that you are still waiting for your order despite paying for next-day delivery, and that your message has gone unanswered. We completely understand how frustrating this delay and lack of communication must be.
We want to look into this for you immediately to find out what has happened with both your delivery and your message. Please reach out to our customer service team directly with your order details so we can investigate this as a priority and get things sorted for you.
Thank you for bringing this to our attention, and we apologize sincerely for the inconvenience and the frustration caused.
Réponse de Icybeardental
We thank you for your feedback. We are currently looking into our shipping updates to resolve this delay.
I would put zero stars but it won’t let…
I would put zero stars but it won’t let me. Still not received my order or any updates. I find this very poor.
16 octobre 2026
Réponse de Icybeardental
Thank you for your feedback. We are very sorry that your package has not arrived and that we failed to provide shipping updates. We are currently investigating this delivery issue to locate your order.
Haven’t even received my order yet and…
Haven’t even received my order yet and had 1 email about it
16 octobre 2026
Réponse de Icybeardental
We are incredibly sorry to hear that you have not received your order yet and have only had one email communication regarding it. We completely understand how frustrating and disappointing this lack of communication must be.
Please reach out to our customer service team with your order details so we can look into this immediately, find out what has happened, and get back to you with an update as a priority. We sincerely apologise for the delay and the inconvenience caused.
Money taken from account but items not despatched!
I ordered two bundles costing a total of £72. Unfortunately I haven’t received the goods, despite them taking payment from my account! To be fair, they are very good at responding quickly to email queries, but I’m honestly not happy with them taking payment knowing they didn’t have the stock to fulfil the order. I’m hoping the products will be worth it once they do arrive! (Ordered on 16/10/26 and may be despatched on 26/10/26.)
16 octobre 2026
Réponse de Icybeardental
Thank you for taking the time to share your feedback regarding your recent purchase of the two bundles. We appreciate your patience and your recognition of our prompt communication, but we completely understand your frustration regarding the payment being processed before the items were ready for dispatch. It is never our intention to cause anxiety or inconvenience, and we recognize that waiting for an order after being charged is a stressful experience.
We are currently reviewing our inventory management systems and payment processing procedures to ensure that stock availability is more accurately reflected before transactions are completed. Your experience highlights an area where we must improve to prevent similar delays in the future. We are monitoring your shipment closely to ensure it is dispatched as soon as possible, and we hope the quality of the items will meet your expectations when they arrive. Your insights are invaluable in helping us refine our service.
Réponse de Icybeardental
I am incredibly sorry to hear that your order has not arrived yet. I completely understand how disappointing and frustrating it is to wait for a delivery that is overdue.
To help resolve this as quickly as possible, please reach out to our support team with your order details and the email address associated with your purchase. Once we have this information, we will immediately investigate the shipment status with the delivery service and provide you with an update. We want to make this right for you as a matter of priority.
Still waiting to receive my order so…
Still waiting to receive my order so until it arrives I cannot review
Please advise ETA
Kind regards
16 octobre 2026
Réponse de Icybeardental
Thank you for taking the time to share your feedback. We sincerely regret the delay in your delivery and are currently investigating the status of your shipment to provide an update.
Réponse de Icybeardental
Thank you so much for the wonderful five-star review! We are absolutely thrilled to hear that your experience with the product is going so well after just starting out. We hope you continue to enjoy using it and get some fantastic results. Your support is greatly appreciated!
I ordered my product a week ago and…
I ordered my product a week ago and paid for 2-3 day delivery and my order is not even shipped yet due to high demand. Not only is my order not here I’ve paid for delivery that’s not been made on time .
16 octobre 2026
Réponse de Icybeardental
We are truly sorry to hear that your order has not yet been shipped and that you have not received the expedited delivery you paid for. We understand how frustrating it is to experience delays, especially when expecting a quick turnaround, and we completely understand your disappointment.
We would appreciate the opportunity to look into your order status and address this shipping delay. Please reach out to our customer service team with your order details so we can investigate what happened and help get this resolved for you as quickly as possible.
Réponse de Icybeardental
Hi Laura,
We are so pleased to hear that you experienced such prompt and helpful support when resolving your issue. Providing swift and efficient assistance is incredibly important to us, so your positive feedback means a lot to the entire team.
Thank you so much for taking the time to share your experience and for giving us a wonderful 5-star rating. Your support is greatly appreciated.
hi ive not recieved my order but you…
hi ive not recieved my order but you have taken money its been a week now x
16 octobre 2026
Réponse de Icybeardental
Hi Vicki,
We’re really sorry your order hasn’t arrived after a week, especially as payment has already been taken. We understand how frustrating this must be. Please email us at enquiries@icybeardental.com with your order details so we can investigate this and help resolve the issue.
Ordered a kit and some items not…
Ordered a kit and some items not available still waiting on it being delivered
16 octobre 2026
Réponse de Icybeardental
Hi Emma,
We’re sorry your order has been delayed due to some items being unavailable. We understand how disappointing it is to wait for your kit, and we appreciate your patience.
Please email us at enquiries@icybeardental.com with your order details so we can check the latest update for you.
Réponse de Icybeardental
Hi Gary,
We’re really sorry you’re still waiting for your order and haven’t received an update. We understand how frustrating this is. Please email us at enquiries@icybeardental.com with your order details so we can look into this and provide an update.
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