Idrese Avis 

It took almost 3 months for my shoes to arrive, I continually had to ask about the delivery status.
Idrese promised a lot (will send me a DHL link within 24 hours, etc.) but did not keep it.
I then moved to another country and due to the way Idrese declared my shoes, had to pay around $50 for import tax.
The shoes then did not fit and instead of answering my questions, Jawad just wants to forward me to one of his newly induced service staff.
At this price point, I expect a different kind of service level. I feel disappointed.
Order no. 2544

Love, love, love the shoes and can't wait to start wearing them.
They did, however, take a little while to arrive because the team at Idrese spotted a small blemish on the shoes that were to get sent to me before they shipped and decided they didn't meet their quality standards. They told us that and that we would have to wait for another pair to get made. That was a little frustrating. But, it does show a commitment to quality and service. And, good things are always worth waiting for :)

Update: This afternoon I got my order delivered. The shoes came as designed and look good. I also want to commend Christina who reached out to me this morning and explained to me everything that has been going on with my order. She explained to me that there are geographical limitations since the factory is 7 hours ahead of CST so there would be a delay.

In a nutshell I think a lot of this could have been avoided by initially explaining the issues and communicating reasonable expectations.

Initial Review: So this is my second order from Idrese. In May I ordered a custom pair of whole cut shoes. At the beginning of July I sent an email to customer service to ask the status of my order. They were prompt and informed me there was an issue with one of the shoes so it was being redone and shipping the next week. Okay I respect that and appreciated their honesty.

Well almost three weeks have gone by and I have heard nothing. I email support and inquire the status of the order. I get a response from Jawad saying he will get on the phone with DHL and get back to me. 24 hrs go by and I have heard nothing back so I reply back to the email he sent and I noticed something odd which was that it is going to a personal Gmail account. Anyways I fire off a follow up email and 48 hrs later still no response.

So I decided to text the number that is listed on their site. I send a text explaining what’s going on. 20 minutes later I get a reply saying they will get on this ASAP and then proceed to blame DHL saying they essentially don’t know how to do business but they will get me information by the end of the day. Well it’s been 18 hrs since they texted back and I have heard nothing about the status of the order.

All I want to know is what’s going on with my order and when can I expect it or if it’s shipped what’s the tracking information. It’s also bothering me that the first time I ordered shoes from them the moment the shoes shipped I got an email from DHL notifying me about the package. This time I have not got that DHL email and I have heard nothing from Idrese. I am at my wits end and about to file a dispute with my credit card company.

Excellent shoes, took half a size up. Fit well. Good customer service. All around happy with purchase.

I really like the shoes! They fit my feet perfect, are very high quality, and they look great! I will say the wait time was way too long and the shoes are not worth $350. I would say more like $150. I had to wait over a month and a half for my shoes. I definitely will be keeping my shoes however.

Excellent quality leather shoes! Took some time to arrive and too bad they don't offer half-sized shoes. Also, since I am in Canada, I had to pay the expected duties on top of the shipping, which, raised the overall price to slightly higher than expected, even though I still think the price overall was decent for the quality of leather and workmanship. However, despite those issues, I would order again.

These shoes took a while to arrive (about 5 weeks) but were worth the wait. They feel high quality and are very accurate to the colors on the design page. The shoes are also very comfortable, I spent all day/night with these leather soles and had no issues.

Top notch quality. Consider sizing down half a size.

I'm an instant gratification guy this took patients on my part but once I got the shoes they look and felt absolutely amazing. They are so much nicer than my Allen Edmonds or my Johnson and Murphy Customs.

I have since ordered a second pair and honestly will be buying nothing but Idrese dress shoes from now on.

Oh ya and I am a 14EE which has always been a pain in the ass for me to find. These fit perfectly and have held up extremely well.

Idrese’s customer service was very helpful when it came to my customized order. I get compliments all the time on these Chelsea Boots! The style is unique and the quality is identical to top tier luxury brands. I’ll be back for dress shoes soon!

Customer service is excellent. I had reached out hoping to get some help after losing my password. Yup, I am the only one who does that!! Texted them. They answered. Were super helpful AND nice. Like you could feel they wanted to help you.

Wonderful job done. Christian!

The upper leather, the construction and the soles look amazing!

Love my Primo White Nunos! They fit great and are sooo comfortable! Definitely worth the brief waiting time!

I wore my pair to a wedding and received nothing but compliments the entire night. I ordered the Monk-straps and had them customized, which had so many configurations to choose from. The shoes smell of quality leather and the design is simple but projects class.

Really good customer care, even before I got the shoes they responded very fast to my questions. I received the shoes and couldnt be happier with them, the size is perfect and they look very nice. Quality looks very solid but time will tell how theyll wear in, but thats with all shoes so 5/5 stars I can recommend.

Just love Idrese! The products are phenomenal. Customer service is outstanding!

Great Communication and Service. Nice portfolio, although I haven’t considered designing my own shoes as of yet. I am more than satisfied with the two pairs I have purchased. Thanks,
Regards,
Michael Berger

Awesome custom shoe configurator. Awesome customer service. Awesome online direct-to-customer shoe company. Jawad (Principal) and the team are AWESOME.

Configure a pair of shoes, buy, and wait a short few weeks to receive your custom shoes. Nothing better. You will not be disappointed. Do it.

We will start with the shoes they are awesome. So if this was only a shoes specific review 5 stars all day. Well designed, comfortable, pretty reasonable price for what you actually get.

My experience with Idrese however is quickly sliding. First order was good I just had to send a mail to see where the shoes actually were. This time waited an additional week and still had to send a mail. Got a response finally with a tracking # and watched these shoes being delivered to Denver... I live in Oregon. I did get the shoes at about 6-7 weeks. Not a big deal but I had to chase them up as far as every communication.

Sad as they came looking for me after I had some challenges with a like company. Hope they end up nailing down not only the shoe aspect but also the communication process

BTW the Shoe tree I was told about for my first review unfortunately didn’t make it

Great shoes. Feels like quality when you wear them.