Stamprints Avis 89

Réponse de Stamprints

10 avr. 2026

Dear Rajveer,

We truly appreciate your feedback and take it very seriously. Regarding the stamping results you experienced, we want to share that in the initial design stage of these oversized rubber stamps, our team invested a tremendous amount of effort in adjustments and modifications. Please believe that our ultimate goal is to provide a powerful branding tool that everyone can use effectively, rather than offering a solution we don't stand behind.

It's important to note that extra-large rubber stamps, regardless of the supplier, naturally come with operational challenges due to their size and the physics of manual pressing. We have worked hard to optimize our stamps to be among the easiest to operate on the current market. We have also double-checked our Quality Control records and test videos for your specific order, and we can confirm that the stamp itself passed all internal performance tests perfectly before shipping.

That being said, your satisfaction is our priority. As we discussed on WhatsApp, we have already offered to arrange a replacement set of custom stickers for you at no cost to ensure "Urban Turban" gets the professional branding it deserves. We are standing by for your confirmation to proceed with the replacement!

Best regards,
Sharon

Réponse de Stamprints

10 avr. 2026

Hi Rory,

We are sorry for the frustration regarding the wait time, but we are pleased to see that your order was successfully delivered via FedEx on March 3rd, just one day after your review was posted.

To provide some context on the timeline for our custom products:

Order Date: Feb 17.

Process: As this is a custom extra-large acrylic stamp, the timeframe includes professional design, digital proof approval, precision manufacturing, and international shipping.

Total Time: Delivering a fully customized piece within 10-14 days is consistent with the shipping method selected at checkout and is highly competitive for custom-made industrial tools.

We take pride in our craftsmanship and do not take your investment lightly. Now that the package has arrived, we hope you find the quality of the stamp meets your expectations. If you have any further questions, please reach out to us directly.

Best regards,
Sharon

Réponse de Stamprints

10 avr. 2026

First, I want to sincerely apologize for the frustration you’ve experienced. Our goal is always to ensure every customer can successfully use our rubber stamps to achieve the high-quality results they expect.

Regarding your experience, we would like to clarify a few points:

Continuous Support: We provided additional ink as part of our after-sales service to help improve the stamping results. We are committed to helping you master the tool.

Technical Guidance: Based on the videos you shared, it appears the ink was used immediately after refilling. Because our ink is water-based, it requires approximately 30 minutes to settle and be fully absorbed by the pad to ensure an even and clear impression.

Resolution: We understand that providing proof via video can feel like a hassle, but it helps our technical team diagnose the exact issue—in this case, the drying time.

We have already sent these suggestions to your email and are more than willing to discuss a final resolution if the product still doesn’t meet your expectations after following these technical steps. We value your business and want to make this right.

Best regards,
Sharon

Réponse de Stamprints

10 oct. 2025

We just have one question: Why did you delete all the comments where we had responded with detailed information and linked to all the records?
God knows who is right and who is wrong!
Bless you.

Réponse de Stamprints

Actualisé le 30 juin 2025

Update:

Thank you for providing your detailed feedback regarding your order #44395. We sincerely apologize for the frustration and disappointment you've experienced with the shipping transparency and duration.

Regarding Shipping Origin and Transparency: We genuinely regret if our website's information on shipping origin was not sufficiently clear. Our primary production facility and shipping hub are located in Hong Kong. We are continuously working to improve the clarity and accessibility of this information on our website to ensure full transparency for all our customers.

Regarding Shipping Delays for Order #44395: Your order #44395 was received on May 24, 2025, and handed over to the airline on May 29, 2025.

Regarding Shipping to Bermuda: Bermuda, like some other remote locations, presents unique logistical challenges. There are very limited postal options available, and typically, only commercial express couriers can ensure timely delivery. Furthermore, June and July mark the beginning of Bermuda's hurricane season, where extreme weather conditions can significantly impact shipping routes and cause further delays. Previously, to cater to customers in your region, we offered standard shipping options, sometimes even subsidizing costs, despite knowing the potential for extended transit times due to these factors.

However, based on experiences like yours and to prevent similar frustrating situations for both parties, we have made the difficult decision to temporarily close shipping options to Bermuda for standard delivery methods. This is to ensure that future customers do not face such prolonged waits or uncertainty.

We are truly sorry that your experience did not meet expectations. We are committed to learning from this and improving our services.

————————————
Dear Philip,

Thank you for your feedback. We are genuinely concerned to hear about your experience.

We have thoroughly searched our records for orders under the name "Philip" with such extended shipping durations, but we haven't been able to locate a corresponding order. To help us investigate and resolve this issue promptly, could you please provide us with your order number or the email address associated with your purchase?

We do operate our shipping from Hong Kong, and we strive to be transparent about our processes. We apologize if this information was not sufficiently clear on our website for your particular order.

Regarding the longer shipping times, you are correct that there was an impact on a batch of shipments around May due to unforeseen changes in tariff policies. This unfortunately caused some delays with packages getting held up in customs or becoming undeliverable. For all such affected orders, we have processed full refunds.

It's also worth noting that shipping to certain remote areas or islands can inherently take significantly longer. In these cases, very few logistics companies handle orders outside of expensive commercial express services. To meet the needs of customers in these regions, we have opened up delivery options and even subsidized shipping costs, despite the extended transit times.

Without your specific order details, it's difficult for us to determine the exact circumstances of your shipment. We are committed to resolving any issues our customers face. Please contact us directly with your order information so we can fully understand your situation and provide the appropriate assistance.

We value your trust and aim to ensure every customer has a positive experience.

Sincerely,

The Stamprints Team

Réponse de Stamprints

18 août 2025

We saw your review, and we are truly sorry to hear about the frustrating experience you've had. Waiting six weeks for an order only to be met with vague updates and no resolution is completely unacceptable, and we sincerely apologize for the lack of communication and professionalism.

We want to make this right for you immediately. Our team has tried to reach out to you to get your order details, but it seems we haven't heard back yet.

Could you please provide us with your order number or any related information? We're ready to investigate this thoroughly and ensure we provide a prompt solution, whether that's a refund or a reshipment.

Your trust is important to us, and we are determined to turn this around for you.

Réponse de Stamprints

18 août 2025

Hi Nick E,

Thank you for your honest feedback. We are so sorry that your sister’s birthday gift didn't arrive on time and for the frustrating experience you had with our VIP shipping. We completely understand your disappointment seeing the order’s convoluted journey, and we want to assure you that this is not the experience we want for our customers.

We take your feedback very seriously. In fact, based on similar experiences, we have made a significant upgrade to our VIP shipping service. We are now partnered with top-tier carriers like FedEx and DHL to ensure more reliable and faster deliveries globally.

Our upgraded VIP shipping service now offers:

Worldwide shipping for all orders.

Delivery within 3-5 business days for non-remote areas.

Delivery within approximately 7 business days for remote areas.

We know that this a terrible way to experience our service for the first time, and we sincerely apologize for missing such an important occasion.

We would like to make this right. Please contact us directly with your order number, and we will find a way to offer you a satisfying solution.

Thank you for your understanding.

Réponse de Stamprints

18 août 2025

Hi Elyse,

We are incredibly sorry to hear about the issues with your order. It's truly unacceptable that your package tracking stopped and that you received automated responses when seeking help, especially during the holiday season. We sincerely apologize for our delayed and unhelpful communication.

We understand your frustration and want to get to the bottom of this immediately. To help us investigate and resolve this for you, we will need your order number.

Could you please send us a direct message or reply with your order details? We will personally handle your case to ensure you receive a clear update and a satisfactory resolution.

We are working to improve our customer service process, especially during peak seasons, and we appreciate you bringing this to our attention.

We look forward to hearing from you.

Best regards,

Réponse de Stamprints

24 déc. 2024

I understand your concern about the delivery timeline and would like to clarify the details of your December 7th order:

Your order timeline:


Custom design and production: 5 working days（including Order processing and customer confirmation time）
Shipping transit: 5 working days
Total process: 10 working days
The VIP shipping service specifically covers the transit time (3-7 working days), which was met as your package was delivered within 5 working days after production. However, I acknowledge we could have communicated more clearly that the 3-7 day window applies to shipping time only, not the entire custom production process, order processing, and customer confirmation period.

We are already working on optimizing our logistics to achieve faster timelines. If you feel our website needs clearer information about production timelines for custom items, I welcome your feedback to help us improve.