What a refreshing company.!!!! Not only does it produce bedding that I have not seen before, but initially very good quality, although have to wait a bit longer to experience it’s benefit... Voir plus
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Lisez les avis des autres
I have the pillows, pillowcases, duvet and duvet cover. Since I put these on many months ago, all the itching I used to experience, has gone completely. I now get a much better, more comfortable sleep... Voir plus
Ordered a complete set of covers for mattress, duvet and pillows. Beautifully silky soft material. After a few weeks I noticed a fraying at the edge of the duvet zip. I reported this to Customer ser... Voir plus
L'entreprise a répondu
The spray arrives very quickly but without any instructions as to how to mix up the eucalyptus oil to create the spray solution. You have to look half way down the product page on their web site to di... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Allergologue
- aussi dans
- Fournisseur d'équpement médical
- Magasin d'ameublement et de décoration
- Magasin de literie
- Magasin de matériel médical
Écrit par l'entreprise
iDustMite designs dust mite-proof bedding and home products to support allergy free sleep, leading to reduced eczema and asthma. We specialise in dust mite control for the bedroom and wider home environment, helping households reduce dust mites where they live and sleep. Our mattress, duvet, and pillow encasements fully wrap your bedding to help limit dust mite exposure in the home. All encasements are independently tested to be dust mite proof and designed for long-term daily use. Each product is thoughtfully designed in the UK with a strong focus on comfort, durability, and maximum dust mite killing potential, making iDustMite a trusted choice for allergy sufferers looking for effective dust mite bedding and home allergy solutions.
Coordonnées de contact
iDustMite (DSV Hive Prologis Park) DC3 White Rock Road, ST4 4FA, Stoke-on-Trent, Royaume-Uni
- 0330 122 1646
- sales@idustmite.com
- idustmite.com
4,6
Excellent
61 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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IDUSTMITE.com provide excellent advice…
IDUSTMITE.com provide excellent advice and guide you to buy the best product for Dust-Mite-Free. I had good experience and Richard took his time to guide and explained what actually I need to stop the dustmite from coming back. Please purchase your mattress protector and bedding from IDUSTMITE.com
28 janvier 2026
Réponse de iDustMite
wow what a heart felt review! its great that you got so much value from us! Its my pleasure to help each and everyone with their dust mite allergy. Do stay in touch!
Exemplary Customer Service
Exemplary customer service, being both easy to contact and responding quickly. Couldn't be more helpful and understanding - particularly valuable should there be an issue.
30 janvier 2026
Réponse de iDustMite
Thanks Linda it was a pleasure talking to you and we hope we can help you again in the future!
Great product and quick delivery
29 janvier 2026
Réponse de iDustMite
Many thanks for your review!!! We aim for quick delivery so your dust mite allergy can be solved fast!
Réponse de iDustMite
we are so lucky to have amazing customers like Sean - we hope to see you again!
Confusing Advert
I ordered the vacuum and two filters on special offer through a Facebook ad.
After a long wait I only received the two filters.
I emailed and queried the deliver but have had no response.
I paid through PayPal so have raised a query through them requesting a refund. Again, so far, I have had no response.
I am wondering if this company is a scam?
After reading this review the CEO contacted me and explained that I had actually only ordered two filters. He accepted that the ad wasn't clear and said that this would be changed. I received a full refund on my purchase.
2 janvier 2026
Avis spontané
Réponse de iDustMite
Many thanks for your feedback Mr. Hammond. on reviewing our advert i can see it was our fault. The advert was confusing and its easy to see why he thought a vacuum was included. We have since taken this advert down to avoid confusion in future.
I'm sorry for wasting your time Mr Hammond and would love to see you come back in the future!
Réponse de iDustMite
I spoke with Alison i can say her experience was correct - we need to do more to package our product and provide better information to the Alison and other customers - especially around our pillow products. I'm happy to say this will all be updated by mid April - I am just sad to say Alison did not have a great experience but we will do better next time!
Fantastic anti dust mite bedding
This anti dust mite bedding is made of eucalyptus silk.. Amazing quality & it feels wonderful against the skin. My sons allergies have already lessened within a few nights.
Richard is full of knowledge &very helpful
If you or your child suffer from allergies look nowhere else but this small company which im sure will do very well..!!
It is a bit pricey but 100% worth the spend & you certainly get what you pay for.
My son & I keep up his routine - shower every night, clean pjs, wash bedding every 3-4 days ( I bought an extra bedding set) dehumidifier & anti dust mite vaccuum ..amazed at the results
3 février 2026
Avis spontané
Réponse de iDustMite
hi Sharon it was a pleasure to speak with you over the phone! it really makes my job so much easier when I read reviews about what a difference we can make to children with allergic symptoms. please do keep in touch should you have any additional questions!
Big success
I ordered the anti dust mite bedding set and overnight it made a huge difference. The mites are now trapped inside the protectors and has significantly improved my symptoms, previously I was waking up with swollen eyes every day but this has now stopped.
21 janvier 2026
Avis spontané
Réponse de iDustMite
that's amazing news Jess! especially with the swollen eyes! This is a product benefit we should let more customers know about
Our order hasn't arrived yet
Our order hasn't arrived yet, and even after reaching out to you two times, we haven't received any updates or an estimated arrival time. I'm confident the product will be excellent once it gets here, but until then, I can't really share any thoughts on it.
21 janvier 2026
Avis spontané
Réponse de iDustMite
Hi Katie could you help me out with your order number or give us a call on 0330 122 1646 and we can get this sorted ASAP! - many thanks!
Great pillow
Really happy with this pillow — super comfortable and supportive. Delivery was quick and everything arrived perfectly packed. Would order one more:)
20 janvier 2026
Avis spontané
Réponse de iDustMite
many thanks anna i am very very glad we could be of help, i hope it further reduces your dust mite allergy as a loyal customer!
Great products
Great products! Already made a difference! I ordered this system a few weeks back. Fast delivery and the great quality. I’ve been struggling for years with my dust allergy. This made such a huge difference! Highly recommend!
22 janvier 2026
Avis spontané
Réponse de iDustMite
thanks for ordering our complete protector set, we know the price can be a lot however we always see customers like yourself noticing great results... stay in touch!
I finally got my allergy under the…
I finally got my allergy under the control because of this service.
12 janvier 2026
Avis spontané
Réponse de iDustMite
Thanks Polina we are offer plenty of advice and not just products, feel free to call back anytime
Like sleeping on a cloud
My daughter has terrible ezcema and has suffered since being small. She always scratches at night and scratches herself until she bleeds.
She doesn’t live a home as she is a student. I decided to buy a whole bedding set from idust mite. The next morning she said I was like sleeping on a cloud. No sctatching. I was so emotional something to relive the symptoms. I will definately save up to get her a set for her at university.
23 décembre 2025
Avis spontané
Réponse de iDustMite
Many thanks for your review Sal! I really do hope your daughters skin gets much better and please do feel free to get in contact if you need any help or advice on maintaining a dust mite free room!
I also didn’t get my order… until now
I also didn’t get my order, and received no updates, so eventually cancelled it. I didn’t even get offered £20 off either!
ETA: Richard offered to send me the product free of charge. I hadn’t managed to find similar elsewhere so accepted gratefully. I’m not sure why communication was so lacking during my initial experience with the company, but they certainly seem to be taking it seriously now.
I should say that the offer of a free product was made without any strings. I was not asked to edit this review.
31 décembre 2025
Avis spontané
Réponse de iDustMite
Lara is 100% correct with this comment. Due to a warehouse issue we were unable to deliver her item when she needed it so gave her a refund back. We have now managed to fix this problem.
I have offered Lara compensation but understand she would prefer not to deal with our company anymore - all i can say is sorry!
Réponse de iDustMite
I'm very sorry for the delay Julie, parcel was delivered on the 5th of January there were some delays due to the new year period and we are not open at the weekends. I have offered you compensation for your delay.
As I have coughed every night after…
As I have coughed every night after using it feels reduced. But can’t tell early because this time flu make me worst.
3 décembre 2025
Réponse de iDustMite
sorry to hear you have the flu! its really quite bad this winter for many people! I hope you recover swiftly and can breathe more freely with our products. Stay in touch!
We still haven’t received the order and…
We still haven’t received the order and despite contacting you twice about this you have not provided an update and expected delivery date. I’m sure the product will be great once we have it, but can’t really comment on that at the moment.
1 décembre 2025
Réponse de iDustMite
Hi there,
Thank you so much for taking the time to share this — I really appreciate it. I completely understand how frustrating it is when you’re waiting for something especially when its allergy related you need and don’t have clear updates. That’s on me (Richard Williams Here), and I’m genuinely sorry for the inconvenience this has caused you directly.
Due to surge demand from black friday we had some delays and ive refunded all those affected a £20 goodwill refund as a thank-you for your patience. I want you to have the best possible experience with iDustMite,
If you did not get the refund or if there’s anything else at all I can do to help while we get this sorted, please let me know.
Thanks again for giving me the chance to put this right.
Richard Williams
0330 122 1646
Sales@idustmite.com
Great customer service
Great customer service quick to respond and give advice on any queries you may have. Fast delivery and good quality product
26 novembre 2025
Réponse de iDustMite
Hi Attiya many thanks for your review - many people have called me saying they saw the great review on TrustPilot so this really helps me.
Richard Williams.
Very satisfied with my overall experience
Excellent customer service and quality products. Very satisfied with my overall experience and will definitely use Idustmite again!
11 novembre 2025
Réponse de iDustMite
Many thanks Linda your review makes me very happy to help those with a dust mite allergy full time.
Richard Williams.
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