Not only is IGNI’s tasting menu artistry on a plate, but the flavours and imaginative use of seasonal produce were delicious from start to finish. The staff were delightful and knowledgeable. The somm... Voir plus
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Lisez les avis des autres
I could not recommend IGNI enough. I am another happy customer the work was quick and efficient from day one I was updated throughout the process. I was eligible for an energy efficient combi boiler,... Voir plus
L'entreprise a répondu
Extremely prompt service. Survey booked 2 days after application, 4 days later boiler installation. The plumbers were very efficient, hardworking over a very long day and were nice and well mannered.... Voir plus
L'entreprise a répondu
The first team doing the loft etc, they brilliant &very professional. Nothing was too much especially when they cleared up, I would recommend these guys any day of the week. However the boiler instal... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie verte
- Fournisseur de chaudières
- Département du logement
- Solutions et équipement énergétiques
- Service d'installation du gaz
- Entrepreneur spécialisé dans l'isolation
Écrit par l'entreprise
At IGNI, our mission is to ignite a sustainable future by providing reliable, renewable energy solutions that empower communities and preserve our planet. We are dedicated to reducing carbon footprints and promoting environmental awareness through every project we undertake. Through the ECO4 scheme, we have been at the forefront of helping households reduce their energy consumption and enhance their living environments. We have facilitated access to essential funding, ensuring that financial constraints do not hinder anyone from achieving an energy-efficient home.
Coordonnées de contact
Royaume-Uni
- 03338805338
- admin@igni.org.uk
- igni.org.uk
4,5
Excellent
1 k avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Massive let down and failed to get the work done
Totally failed me, leaving me without an installation.
I was fully accepted for insulation and new boiler under the ECO4 scheme, last year.
Provided everything they needed and they confirmed eligibility. They appointed one of their ‘approved’ contractors’, Berks Insulation.
Everything dragged, they cancelled the installation date three consecutive occasions. Stated all sorts of excuses and eventually got to the stage they won’t respond to complaints or offers of resolution.
They deflected the blame onto the contractor who are still keeping me hanging some 8 months since they were ready to fit the boiler and roll the insulation.
6 janvier 2025
Avis spontané
Réponse de IGNI
Hi Tony,
We’re really sorry to hear about your experience and completely understand how frustrating this must have been for you. This is certainly not the level of service we aim to provide, and we want to get this resolved as quickly as possible.
Unfortunately, we’re unable to locate your application based on the information provided in the review. Could you please get in touch with us directly on 0333 880 5338, so we can look into this as a priority.
We’re committed to getting to the bottom of this and doing what we can to help.
Kind Regards,
IGNI
Really pleased with product received
Really pleased with product received. They all cleared up their mess before they left. Highly recommend. They were also very considerate and respectfully towards us.
21 juin 2025
Avis spontané
Réponse de IGNI
Hi Sally,
Thank you for your feedback. We’re delighted to hear that you are satisfied with the product and the service provided. Our team takes great pride in maintaining a clean work environment and treating clients with respect and consideration. Your recommendation is sincerely appreciated.
Kind Regards,
IGNI
Brilliant
Done great work.cleaned up afterwards,and explained how everything worked.
24 juin 2025
Avis spontané
Réponse de IGNI
Hi Shaun,
Thank you for taking the time to share your feedback. We're pleased to hear that you were satisfied with the quality of the work along with the cleanliness. We aim to ensure our customers feel informed and well looked after post installation. Your comments are greatly appreciated.
Kind Regards,
IGNI
When the work men arrived they took…
When the work men arrived they took great consideration for my home and place sheets down to protect my carpet. The man working on the boiler was great, no complaints! Didn’t stop all day! Explained fully how to work the boiler.
However, the men that did my loft have left it in a terrible state. My belongings are all piled up in the edge, it’s difficult to find what we need. we will need to move all my belongings to get to the boards so we can relay them in the floor. This is going to take some te to organise.And I’m not sure how but I now have 3 circular cracks in my bedroom ceiling that was not there before. These will soon drop off which means I now have to pay to have the ceiling re filled and painted. Once the fall off it will be the plaster which can be seen.
13 juin 2025
Avis spontané
Réponse de IGNI
Hi Anna,
Thank you again for your feedback. We're really pleased the boiler installation went smoothly and that our engineer provided a great service.
We’re very sorry to hear about the issues with your loft and the ceiling damage. Please rest assured this is not the standard we aim for.
We’ve since booked an inspection, and if any remedial work is required, we’ll make sure it’s taken care of. We absolutely do not want any of our customers left out of pocket.
Thank you for your patience—we’re committed to resolving this for you.
Kind Regards,
IGNI
No need to be sceptical or worried.
From the very first phone call with IGNI
everyone was first class.
The surveyor was so kind & explained all he did & why. The 'gang' who came on the day were courteous, polite & respectful. They worked non-stop till the job was complete & kept my home how they found it. Well done to the the gang who worked courageously throughout what was the hottest day of 2025 so far.
Thanks to the Boss who rang me a couple of times during the day to make sure I was happy how things were going.
I was very hesitant in making the application as I am a nervous person but I need not have worried.
If you are thinking about applying to get your old boiler changed, think no longer
get in touch with IGNI now. You will not be disappointed.
Many,many thanks to all at IGNI. SUPER.
17 juin 2025
Avis spontané
Réponse de IGNI
Hi Daphne,
Thank you so much for taking the time to leave such a thoughtful and heartfelt review.
We’re genuinely delighted to hear that your experience with us was positive from start to finish. It’s wonderful to know our surveyor made you feel comfortable by clearly explaining each step, and that our installation team treated your home with respect while working diligently, especially in such challenging weather conditions!
We truly appreciate your kind words about our team's courtesy, professionalism, and dedication. Your feedback will be shared with everyone involved, including the manager who called to ensure everything was going smoothly.
It means a great deal to us that we could help ease your initial hesitation and provide a service that gave you confidence and peace of mind. Thank you for your trust and for encouraging others to choose IGNI.
Should you ever need us again, we’re only a phone call away.
Kind Regards,
IGNI
IGNI did a great job of replacing my…boiler
IGNI did a great job of replacing my mother's combi boiler and radiator valves. Turned up on schedule, the two men did the work within the day and were polite and explained everything to me upon completion. They also left the house nice and tidy too.
19 mai 2025
Avis spontané
Réponse de IGNI
Hi Paul,
Thanks a bunch for the lovely review! We're thrilled to hear you were happy with the new combi boiler and radiator valves for your mum. It’s great that our team showed up on time, got everything done in a day, and made sure you were fully in the loop. Leaving your home clean and tidy is just part of the IGNI promise!
We really appreciate you taking the time to share your experience — don’t hesitate to give us a shout if you need anything in the future.
Kind Regards,
IGNI
Absolutely great
Absolutely great from beginning to end and the standard of work is amazing. I couldn’t have asked for a better service.
I highly recommend this company
14 juin 2025
Avis spontané
Réponse de IGNI
Hi Rennie,
Thanks so much for the amazing review! We're really glad to hear you were happy with everything from start to finish. It means a lot to us that you'd recommend our service — we really appreciate the support!
Kindest Regards,
IGNI
A great big thank you to everyone
A great big thank you to everyone, from the office to the installers. All were so helpful and professional. I was kept informed and updated. The work quality was excellent and they left clean and tidy. I can’t recommend them enough! Thank you for your exceptional service!
26 mai 2025
Avis spontané
Réponse de IGNI
Hi Ash,
Thank you so much for your lovely feedback! We're really happy to hear that you had such a positive experience with us from start to finish. It means a lot to know that both the office team and the installers made you feel supported, informed, and well taken care of throughout the process.
We’re especially pleased that you were impressed with the quality of the work and how clean and tidy everything was left — our team always aims to treat every home with care and respect.
We’ll make sure your kind words are passed along to everyone involved. Thanks again for your trust and for taking the time to share your experience — your recommendation truly means the world to us!
Kind Regards,
IGNI
Thank you so much to IGNI and the men…
Thank you so much to IGNI and the men that come to do the work for us Excellent work done by all 3 Men ,they were very tidy and cleaned up after them ,they explained to me everything they were going to do ,can not fault any off them they worked very hard well done and thank you very much . Martyn
15 juin 2025
Avis spontané
Réponse de IGNI
Hi Martyn,
Thank you so much for your amazing review! We’re absolutely thrilled to hear that you were happy with everything from start to finish. It means a lot to us that you found everyone helpful and professional — we really do try our best to make the whole process as smooth and stress-free as possible.
The installers will be so pleased to hear your kind words about the quality of their work and how tidy everything was left. We’ll be sure to pass your thanks on to them!
We truly appreciate your recommendation and support. It was a pleasure working with you, and we’re always here if you ever need anything in the future!
Kindest Regards,
IGNI
Brilliant service and very quick and…
Brilliant service and very quick and efficient, work was done to a high standard.
Had loft insulation fitted and a new boiler.
Very impressive and all funded.
18 mai 2025
Avis spontané
Réponse de IGNI
Hi Steve,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're pleased with the loft insulation and new boiler installation. It's fantastic to know that the process was quick and efficient making it a seamless experience for you.
Your satisfaction is our top priority, and your kind words inspire us to continue delivering high-quality service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kindest Regards,
IGNI
I enquired about the grant scheme…
I enquired about the grant scheme boiler on behalf of my dad. He has 2 boilers, one for the upper floor and another for downstairs. The upstairs boiler was replaced through the scheme in 2018 and he needs a new boiler downstairs which is over 20 years old. Having given all this info knowing full well he wasn't entitled to a second boiler sent a surveyor, who spent over 2 hours taking photos of the boiler and every room. Whilst he was there I received an email with booking date for installation in 3 days!
Next day I received a call explaining my dad is not eligble due to this being a second boiler and then wanted to interest us in loft insulation.
Not impressed as they could have just told us over the phone this isn't likely through the government grant system but obviously get paid for coming out.
Wasted our time and really didn't need to put my dads hopes up like that especially booking an installation before the report!
3 juin 2025
Avis spontané
Réponse de IGNI
Hi Kam,
Thank you for your feedback, and we’re genuinely sorry for the frustration and disappointment this situation has caused you and your father.
To clarify, under the current government grant guidelines, properties with more than one boiler typically do not qualify for a second boiler replacement through the scheme—regardless of the age or condition of the second unit. Unfortunately, this was the reason your father's application was later deemed ineligible.
We understand how frustrating it must have been to have a surveyor visit only to be told hat your father did not qualify. While the initial eligibility checks are done based on the information provided, a full on-site survey is often required to confirm key technical and compliance details.
We also want to reassure you that we do not receive any payment simply for sending a surveyor out. The survey is part of our commitment to ensuring the process is thorough and compliant.
Thank you again for sharing your concerns. Your feedback is valuable, and we are actively reviewing our process to ensure we handle similar cases with greater care and transparency in the future.
If you'd be willing to discuss this further, please reach out to us directly and we’ll do our best to assist.
Kindest Regards,
IGNI
If I could give you more stars I would…
If I could give you more stars I would ⭐⭐⭐⭐⭐!! The guys that came to my home couldn't have been any more respectful or conscientious whilst carrying out the work at my property. My job couldn't have gone any smoother and I couldn't believe how little disruption there was. Highly recommend and wouldn't hesitate in contacting you for future projects.
1 juin 2025
Avis spontané
Réponse de IGNI
Hi Jdog,
Thank you for your wonderful review! We're really pleased to hear that our team was respectful while working at your property and caused no disruption. We always aim to deliver a smooth and professional experience, so your feedback means a lot to us.
If you ever need our services again, we’d be more than happy to help.
Kindest Regards,
IGNI
I would highly recommend IGNI
I would highly recommend IGNI to support with the govt boiler scheme, there assistance was invaluable and we was able to secure a new boiler and loft insulation for mum.
They carried at all the work and left mums house nice and tidy we was a real help as mum has mobility issues
24 mai 2025
Avis spontané
Réponse de IGNI
Hi Mrs Wade,
Many thanks for choosing IGNI to help you access the government grant scheme for your mother's property. We are thrilled with your feedback!
We thank you for your 5 star review
Kindest Regards,
IGNI
Great job
Was very satisfed with the job,tidied up after themselves and was all done in one day.Workmen friendly and polite.
22 mai 2025
Avis spontané
Réponse de IGNI
Hi Pat,
We are thrilled with your review. All members of staff work hard and positive feedback like this is really appreciated.
Kindest Regards,
IGNI
I Recommend IGNI
I can't believe that the Govt awards grants for boilers and loft installations. It is such a relief to not have to pay.
The workers are very professional, courteous and tidy up after themselves so there was little for me to do.
I'm extremely happy with the finished work and would recommend IGNI without question.
6 mai 2025
Avis spontané
Réponse de IGNI
Hi Palenaka,
Thank you so much for your lovely words! We’re delighted to hear that you had such a positive experience with our team.
Our goal is always to provide a professional service, so it’s great to know we met your expectations. Enjoy your new boiler, thanks again for recommending us!
Please note we also have a 'refer a friend scheme' - tell a friend or family member about us and once the installation has been completed you’ll get a £200 voucher, no limit to the number of referrals.
https://igni.org.uk/refer-a-friend/
Kindest Regards,
IGNI
New boiler
I can not recommend IGNI enough, amazing service from start to finish, I now have a new boiler installed, the IGNI team are very efficient with telephone calls & emails . The guys who fitted the boiler were very conscientious & have done a great job im very pleased with the work 👍
Keep up the great work 🤩
14 mai 2025
Avis spontané
Réponse de IGNI
Hi Helen,
Thank you so much for taking the time to share your experience. We’re delighted to hear that the process was smooth from start to finish and that the engineers left such a positive impression— we’ll be sure to pass on your kind words to them.
It’s fantastic to know that you’re happy with the results, and we’re so glad we have been able to assist you.
Thanks again for your kind words and support!
Please note we also have a 'refer a friend scheme' - tell a friend or family member about us and once the installation has been completed you’ll get a £200 voucher, no limit to the number of referrals.
https://igni.org.uk/refer-a-friend/
Kindest Regards,
IGNI
Had loft and cavity wall…
Had loft and cavity wall insulation.very pleased with the work .the lads were very polite ,couldn't fault them .
13 mai 2025
Avis spontané
Réponse de IGNI
Hi Dean,
Many thanks for choosing IGNI to help you access the government grant scheme for your property.
We thank you for your 5 star review.
Our refer a friend scheme - tell a friend or family member about us and once the installation has been completed you’ll get a £200 voucher, no limit to the number of referrals.
https://igni.org.uk/refer-a-friend/
Kindest Regards,
IGNI
Fantastic work done
Had a complete central heating system installed in my house. The fitters were very good at there jobs . All done in two days . Took all floor boards up stairs up . They laid all the pipe work put everything back nice and tidy . Very pleased with the work . Will highly recommend these . Will recommend to family and friends Thanks so much for your fantastic work. Paul
9 mai 2025
Avis spontané
Réponse de IGNI
Hi Paul,
Many thanks for sharing your amazing feedback we are delighted with your 5 star review and recommendation.
Our refer a friend scheme - tell a friend or family member about us and once the installation has been completed you’ll get a £200 voucher, no limit to the number of referrals.
https://igni.org.uk/refer-a-friend/
Kind Regards,
IGNI
Igni were helpful from start to finish
Igni were helpful from start to finish. The installation was booked in very quickly after a survey was completed. I always recieved regular updates. The engineers were on time, professional and also kept me upto date with progress. The engineers went out of there way staying an extra 3 hours after they discovered a leak and fixed if straight away.
Really happy with this, I am a first time buyer and single mum and this has helped me out so much. Thank you 😊
8 mai 2025
Avis spontané
Réponse de IGNI
Hi Taz,
Thank you so much for taking the time out to review the service you have received from our team.
We are so thrilled with your 5 star review
Kindest Regards,
IGNI
I applied half thinking it was a scam
I applied half thinking it was a scam, I work full time and only qualify for a small top up from universal credit, I had an old back boiler that was at least 25 years old and whilst it worked I was worried that when it eventually broke I wouldn't be able to afford to have it replaced. I filled in the online form and the next morning received a call to book the surveyor and a date to fit the new boiler, the whole process from first contact to my boiler being fitted was 4 days. I was really happy with everything and would recommend looking into this
3 mai 2025
Avis spontané
Réponse de IGNI
Hi Victoria,
Many thanks for sharing your amazing feedback.
We are so thrilled with your 5 star review and recommendation.
We are so happy we were able to help you access the grant scheme when you needed it.
Kindest Regards,
IGNI
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