IGrow Wealth Investments  Avis 

411
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Natasha Janssen was absolutely amazing throughout my apartment search! She was so helpful, patient and supportive, and made what could have been a stressful process feel so easy. I’m so grateful for h... Voir plus

Noté 4 sur 5 étoiles

Service consultant: Natasha Janssen Was really great to work with Natasha, she was extremely helpful from day one. Was always available when called on and had any questions - feedback was swift and... Voir plus

Noté 5 sur 5 étoiles

Natasha Janssen is an excellent Agent We have had Natasha Janssen as our rental agent for the past 5 years. She has been very helpful whenever we needed help with anything. She is very proactive an... Voir plus

Noté 5 sur 5 étoiles

Natasha Janssen went out of her way to show us the property at Kleijne Wingerd. The online application process was seamless and direct questions to Natasha Janssen was promptly handled. We find the se... Voir plus

À propos de l'entreprise

  1. Investissements immobiliers
  2. Agence immobilière

Écrit par l'entreprise

With years of industry experience and a team of qualified investment property specialists we know what we’re doing. We assist investors build high-performing property portfolios and to master every stage of their successful property portfolio. This includes helping investors identify, acquire and manage top-performing residential properties.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

411 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 70 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,4

Tous les avis

(411)

189 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I paid for the application but still…

I paid for the application but still got rejected without being paid and the system is set up to make money instead of assisting. They will make sure they charge exorbitant fees and money deposited can be reduced to nothing. Reaching out to them is impossible, they do not answer calls, email and messages. I've been using #...M𝘰netian...# for a while now and things have been going smoothly on my side. Whenever I've had a question or needed a hand with something, customer support has been available to help. So far, I've been happy with how easy it has been to get assistance.

10 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Sandy assisted me with my bond…

Sandy assisted me with my bond application. She was amazing and kept me updated throughout the process. She also managed to secure a great interest rate with the bank for me. She was super efficient which made the process pain free. Definitely recommend her services.

26 août 2026
Avis spontané
Noté 1 sur 5 étoiles

I couldn't get the agency to arrange a…

I couldn't get the agency to arrange a viewing but I still paid the deposit. When I eventually saw the place, I realized it wouldn't be suitable for my furniture so I cancelled the lease. They then charged me what they called a damage fee and kept the entire deposit. I regret dealing with them because I was already struggling financially and this made things much worse. All that deposit would have served a better purpose on CVE Capital Corp

9 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Noise issue for 5 months.

Hello, I would like to give Denzal Moyo a 100 per cent score rate. Denzal took the time and the patience to assist me with an issue of noise that occurred for 5 months.The issue was with another BC not assisting the issue. The issue was resolved in 3 days and now I can destress knowing Denzal was on it.

You were really outstanding.

Thank you.

Mandy

5 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Natasha Janssen was great..

Natasha Janssen was great... at first.
Then came 3 months later when we found out the unit we rented was in fact up for sale, NO communication from Natasha, unanswered calls and texts.
Cut to Sheriff notices, continuous calls from agents wanting to have the place viewed for potential buyers etc. Again, NO communication from our so called agent.
Then we get to today, a call stating that our unit has in fact been sold and the new owner would like to move in on October 1st, 2026. Our lease is valid till March 2027.
The new agent has since informed us that Natasha knew this information SINCE JULY.
The only communication I have received has been to do with this goddamn review, any texts reverts me to an AI Bot and calls go unanswered. So.... Here is my review. Zero stars arent possible so a pity star will have to do.

1 avril 2026
Avis spontané
Logo de IGrow Wealth Investments

Réponse de IGrow Wealth Investments

Dear Veda,

Thank you for taking the time to share your experience. We take all feedback seriously and are genuinely sorry for the distress and uncertainty this situation has caused you and your household.

We do, however, need to address several important factual matters so that an accurate account of what occurred is on record.

The property you are renting was sold through a different agency — IGrow Rentals was not appointed as the selling agent and was not party to those sale negotiations. We were formally notified of the sale on 13 July 2026. Upon receiving that notification, we reached out in writing to the relevant parties to enquire whether the incoming buyer intended to retain you as a tenant. We received no response to that enquiry.

It was not until 26 August 2026 that the buyer's agent made contact with us asking when you would be vacating the property. We responded promptly and clearly: no notice to vacate had been issued to you, because at no stage had any party instructed or advised us that this was required. We are not in a position to issue notice without instruction or grounds to do so.

Regarding the communication concerns you have raised, we take these seriously and are addressing them internally as a matter of priority.

We regret that this experience has left you feeling unsupported — that is not the standard of service we hold ourselves to at IGrow Rentals. Please do not hesitate to contact us directly at rentals@igrow.co.za or on +27 (0)21 206 0850, and we will do everything in our power to assist you.

Noté 1 sur 5 étoiles

The maintenance staff have found issues…

The maintenance staff have found issues with our apartment when we moved out and now are stating that we need to fix things. Yet these things were damaged when we moved in and no inspection was done by them when we moved in. We logged complaints abt certain things but it was never repaired or fixed. So please make contact with us to sort out these issues. We have made numerous attempts to contact them via email. Nobody responds.
Pathetic service

25 août 2026
Avis spontané
Logo de IGrow Wealth Investments

Réponse de IGrow Wealth Investments

Dear Tanya,

Thank you for taking the time to share your feedback. We regret to hear about the concerns you have raised regarding the condition of the apartment and the difficulties experienced in reaching our team.

The matter is currently being reviewed by the relevant team, who will make direct contact with you to discuss the issues raised and assist further.

We appreciate your patience while this is being addressed.

Noté 5 sur 5 étoiles

Wow wow wow

Wow wow wow
Sandy is amazing 👏 🤩 😍
She is well spoken, very helpful and feedback was on the highest level. I am so grateful. The percentage below prime 1.5 ❤️❤️🙏🙏🙏 thanks for a wonderful experience

24 août 2026
Avis spontané
Noté 5 sur 5 étoiles

We cannot recommend Sandy highly…

We cannot recommend Sandy highly enough! She fought for us every step of the way and never gave up until she secured the best possible financing for our dream home. Her dedication, persistence, and genuine care turned what felt impossible into a reality. Thank you, Sandy, for making our dream come true.

20 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Bond application

I was assisted by Sandy for the bond application. She handled everything for me and was able to get me a great interest rate with the banks. The process was so smooth and communicated throughout

14 août 2026
Avis spontané
Noté 1 sur 5 étoiles

I would not recommend IGrow Rentals…

I would not recommend IGrow Rentals based on my experience with the deposit refund process.

After vacating my apartment and completing the outgoing inspection, I received a quotation containing various deductions. I reviewed the charges and raised queries where I believed certain items were incorrect.

To IGrow's credit, after reviewing the matter, they confirmed in writing that one of the charges would be removed. I then requested an updated quotation/final statement so that the remaining charges could be finalised and the balance of my deposit could be refunded.

The problem is the communication afterwards.

I have followed up repeatedly and have now received no response for weeks. My deposit is already beyond the applicable refund period, yet I am still waiting for the revised statement and the return of the balance.

What is particularly frustrating is that I have been cooperative throughout the process. I am not refusing legitimate charges; I simply expect the account to be finalised, the agreed adjustment to be reflected, and the remaining deposit to be returned within the required timeframe.

A rental deposit is a significant amount of money to a tenant. Tenants should not have to repeatedly chase a property management company for their own money or for basic updates regarding when it will be refunded.

My experience has unfortunately left me questioning the efficiency and communication of IGrow's deposit refund process. I hope this review encourages better communication and more timely handling of deposits for future tenants.

31 juillet 2026
Avis spontané
Logo de IGrow Wealth Investments

Réponse de IGrow Wealth Investments

Good day,

Thank you for your feedback. We acknowledge the concerns raised regarding the deposit refund process.

The items queried required a revised quotation from the relevant contractor, which resulted in a delay in finalising the statement. Our maintenance administrator has since provided an update, and we are working to ensure the matter is finalised by close of business today.

We apologise again for the inconvenience caused and appreciate you bringing this to our attention. Feedback such as this is important to us, as it allows us to identify areas where we can improve our processes and communication. We take these matters seriously and will use this feedback to work towards a better experience for our tenants going forward.

Thank you for your patience and understanding.

Noté 1 sur 5 étoiles

Scammed

Igrow mislead us through Jade Pretorius and scammed us

I am speaking out because what my family is going through is unacceptable.

I entered into a lease in good faith, expecting a habitable home. Instead, I was given a different property than the one I viewed — one that was dirty, unlocked, and not fit for occupation.

Despite promises to fix it, nothing meaningful was done until legal pressure was applied — and even then, that was done on the day we were auppose to occupy the property, meaning we had to move in on the 16th instead of the 15th.

When we finally moved in, we discovered there was no electricity.

We have now lived over 23 days without electricity and counting

A municipal report shows the electricity meter was removed 4 months(2026/03/31) before we signed the lease, and a tampering fine of over R12,000 was issued. None of this was disclosed to us.

Since then:

- We have lost groceries due to spoilage
- We survive on takeaways daily
- Our kids schooling has been nagetively affected as they now don't have access to internet for school projects
- Our children do homework in a car
- We depend on friends 15km away for basic needs
- I have lost 9 days of overtime income
- My hypertension has worsened due to stress
- My UNISA studies have come to a complete standstill

The rental agency has ignored calls, stopped communicating, and even failed to attend a Tribunal mediation they committed to.

I have now:

- Opened a criminal case with SAPS
- Escalated the matter to the Rental Housing Tribunal for arbitration

This is not just negligence — it is a complete failure of responsibility and accountability.

No family should live like this.

This is my truth.

15 août 2026
Avis spontané

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