I loved how promptly my clothes were delivered and how attentive to detail the team is! What an incredibly well-run business. I am so grateful to have my clothes neatly folded at my doorstep just 24 h... Voir plus
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Lisez les avis des autres
I love this company so much! I’ve used their wash and fold service about 3 or 4 times now. Booking the service is so simple, there is an option to choose same-day collection (depending on the... Voir plus
I have searched for years for a service like this in Manhattan. What a find!! With a guest room frequently in use, this laundry company provides streamlined service and delivers pristine pressed linen... Voir plus
L'entreprise a répondu
Have had an awful experience with the uk service. 3 out of 4 cream/white items came back with black marks all over them (how on earth this wasn’t checked amazes me.) When they tried to rectify the iss... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Pressing
- aussi dans
- Blanchisserie
- Cordonnier
- Laverie automatique
- Service de blanchisserie
- Service de retouche de vêtements
À propos de ihateironing
Écrit par l'entreprise
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Coordonnées de contact
3Space International House, SW9 7QE, London, Royaume-Uni
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4,2
Bien
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de ihateironing
Hello Mr Kane,
Thank you for taking the time to leave such a kind review. We are so glad you found our service efficient and convenient, and we are delighted to have earned your five star rating.
We appreciate your support and look forward to welcoming you back soon.
With Gratitude,
Saf
IHI Customer Care
They are efficient and punctual and…
They are efficient and punctual and website easy to use
25 septembre 2026
Réponse de ihateironing
Hello Margaret,
Thank you for your lovely review. We’re delighted to hear that you find our service both efficient and punctual, and that you have found it easy to manage your orders through our website.
We really appreciate your support and look forward to continuing to deliver the convenience you have come to expect from us.
Best regards,
Saf
IHI Customer Care
They confirmed my pick up but never…
They confirmed my pick up but never showed or contacted me that they weren't going to do it.
Unreliable.
26 septembre 2026
Avis spontané
Réponse de ihateironing
Dear Linda,
We are very sorry to hear about the difficulties you experienced with your first collection, which meant we were unable to pick up your order as planned. This is a rare occurrence, and we sincerely regret that it affected the start of your experience with us.
Your feedback has been escalated to our Customer Care Manager, who has personally reached out to you and would be happy to arrange a new order with a £10.00 discount as a gesture of good faith.
Best regards,
IHI Customer Care
Dangerous drivers
I hate ironing drivers are incredibly rule and ignorant. They repeatedly park on the double red lines at the top of Cromford Road when delivering their laundry to Angel Dry Cleaners. We have politely asked them to stop as its a danger to vehicles turning into Cromford Road and also blocks access to the local ambulance station. Management, if you read this, please please please ask your drivers to obey the rules of the road when delivering/collecting - thank you
26 septembre 2026
Avis spontané
Réponse de ihateironing
Dear DJW,
We are very sorry to hear this. Our drivers undergo thorough training to ensure they drive safely while representing our company, in line with the high standards we uphold across all areas of our business. We sincerely apologise for the concern this has caused, particularly regarding turning traffic and access to the ambulance station, and we thank you for bringing this to our attention.
We take any matter affecting road safety or the local community seriously and are working to identify the driver or drivers involved. Once we do, please be assured we will take the appropriate disciplinary action so that the parking rules and road safety measures are strictly adhered to.
Best regards,
IHI Management
All thumbs up
All thumbs up. An excellent job cleaning my duvet. I was not expecting that it would ever look respectable again, but they returned it in very good condition, far surpassing my expectations, in 24 hours. Faultless
24 septembre 2026
Avis spontané
Réponse de ihateironing
Hello Lindesay,
Thank you so much for your wonderful review. We’re delighted to hear that we exceeded your expectations with the restoration of your duvet and that you were pleased with our professional care and timely next day turnaround.
It's wonderful to know that we have delivered a faultless experience, and we truly appreciate your support. We look forward to seeing you for your next collection, whenever you need us next.
Many thanks,
Saf
IHI Customer Care
Great service, always there when you need them
I’ve used IHI for a few years now and the service is always top notch! So convenient, so painless - ideal in a pinch.
23 septembre 2026
Avis spontané
Réponse de ihateironing
Hello TC,
Thank you for taking the time to share your experience with us over the years. We're so pleased to know that we have consistently delivered a convenient and reliable door to door service, especially when you need us in a pinch.
Your feedback means a great deal to our team, and we are so grateful for your continued support. We look forward to continuing to serve you.
With gratitude,
Saf
IHI Customer Care
Could be great
Used IHI three times but unfortunately wont use again. App UX and pick up service were excellent. Challenge was that on two occasions expensive shirts for dry clean were wash/pressed despite clear written instructions as to what was needed. This service could be great but I lost trust and feel more confident handing over face to face.
1 septembre 2026
Avis spontané
Réponse de ihateironing
Dear Phil,
We are very sorry to receive your feedback and truly regret the disappointment and frustration caused. This does not reflect the standard of service that we set for ourselves, and we take your concerns seriously.
Your case has been escalated to our dedicated Quality Assurance Manager, who will thoroughly investigate the issues you have outlined before personally reaching out to you.
In the meantime, we thank you for your patience whilst we work to address this. We recognise that this has shaken your trust in our service, and for that, we truly apologise.
Best regards,
IHI Customer Care
An impeccable service.
An impeccable service.
Our laundry and ironing is always perfect. Collection and delivery is prompt, reliable and friendly.
21 septembre 2026
Réponse de ihateironing
Hello Dr. Smith,
Thank you so much for your kind review. We’re delighted to hear that you are consistently pleased with the quality of our wash and press service, as well as our prompt, reliable and friendly collection and delivery. Your satisfaction and convenience are our priorities.
We truly appreciate your support and look forward to seeing you soon for your next collection.
Many thanks,
Saf
IHI Customer Care
Where to even start?
Where to even start? Booked in a standard coat. It was categorised as a puffer when it isn’t. I thought no matter as long as it’s clean, but no, they didn’t follow my instructions and delivered it a day late. Bearing in mind I booked it for a specific trip, no matter hey. I messaged on the app expressing the issue with the cleaning and got ignored, fantastic service there. I then had to email to get a response, think you are starting to get the picture here. They offered to re dry clean it, but again on receipt, it wasn’t cleaned properly per the instructions. They reached out to me via email asking if things were okay with the re clean, I said no and explained why not. Lo and behold no reply. Don’t use them and don’t listen to any of the positive feedback here, you and I both know those are bought reviews.
Edit - they actually tried to have my review removed for telling the truth but Trustpilot blocked their request. Says it all!
21 septembre 2026
Avis spontané
Réponse de ihateironing
Dear Tom,
Thank you for sharing your feedback. We are sorry that your experience fell short of expectations, particularly with the cleaning of your coat, its late return and the slow communication you received. This is not the standard we set for ourselves, and we regret letting you down.
As we were unable to remove the scent as requested, the cleaning of your coat has been refunded. Your case has also been escalated to our Quality Assurance Manager, who has directly reached out to you to discuss your concerns.
We respect every customer's right to share their views, whether positive or negative, and we take all comments seriously because they help us identify where we need to do better.
We would also like to assure you that the positive reviews on our profile are genuine and are not purchased. We remain committed to listening to our customers and using their feedback to make meaningful improvements to our service.
Best regards
IHI Customer Care
Appalling service 4 evening dress…
Appalling service 4 evening dress shirts that cost over £200 ruined, Because I hadn’t seen ironing burns on the double cuffs until I came to wear them which was over 48 Hours. I hate Ironing are doing nothing.
22 septembre 2026
Avis spontané
Réponse de ihateironing
Dear Ian,
We are very sorry to hear that you were unhappy with your order from two months ago. This is not reflective of the quality standards we set for ourselves, and we remain in contact with you to address your concerns.
Where an issue is raised with an order, our policy is to re-collect the affected items for assessment and, where appropriate, remedial work, as the first step of our resolution process.
Unfortunately, as the concerns were brought to our attention two months after your order was delivered, we were unable to arrange an assessment of the shirts. We therefore issued a full refund for your order. We regret that, due to the time elapsed, we were unable to investigate the matter further.
Best regards,
IHI Customer Care
Easy to use service
Easy to use service, the app is basic, quick to use and gives me what I need to place order quickly. I will continue to use as long as it meets these needs.
21 septembre 2026
Avis spontané
Réponse de ihateironing
Hello Richard,
Thank you for taking the time to share your feedback. We’re pleased to hear that you find our service easy to use and that the app provides a quick and convenient way to place and manage your orders.
Your satisfaction and convenience are our priorities, and we appreciate your continued support. We look forward to seeing you for your next collection soon.
Kind regards,
Saf
IHI Customer Care
Have used this service for a few months…
Have used this service for a few months now. Excellent! Everything is scheduled and paid for via the app. It’s fab.
14 septembre 2026
Réponse de ihateironing
Hello Christine,
Thank you for your kind feedback. We’re so pleased to know that you’ve been enjoying our service over the past few months and that you’re impressed with the convenience of the app.
Your satisfaction and convenience are our priorities, and we greatly appreciate your support. We look forward to maintaining the level of service you have come to rely on.
Best regards,
Saf
IHI Customer Care
Once I had got the App, everything has been first class
Once I had got the App. and understood how that worked for the Collection/Delivery system, everything has been first class! The quality of washing/ pressing/ folding as well as dry cleaning is excellent and always returned packed/ hung beautifully. Really lovely people too.
17 septembre 2026
Avis spontané
Réponse de ihateironing
Hello Jane,
Thank you so much for taking the time to share such lovely feedback. We’re delighted to hear that, once you had become familiar with the app and our booking process, you found everything to be first class.
It’s wonderful to know that you’re pleased with the quality of our washing, pressing, folding and dry cleaning, as well as our attention to detail and presentation. We’re also so pleased to hear your kind comments about our team.
We truly appreciate your support and look forward to continuing to provide you with the high standard of service you have come to expect.
Kind regards,
Saf
IHI Customer Care
Absolutely awful experience
Absolutely awful experience. I have two (expensive) items for them to dry clean, and they were returned smelling of wet dog/BO. Even after taking somewhere else to be rectified the smell remains. Completely unwearable. Avoid at all costs.
19 septembre 2026
Avis spontané
Réponse de ihateironing
Dear Hannah,
We deeply apologise for the quality issues you recently experienced with our service. We take your feedback seriously and have taken immediate steps to address the concerns you have raised.
Your case has been escalated to our Quality Assurance Manager, who has personally reached out to you to thoroughly investigate the issues and work towards a fair resolution.
We recognise that this experience has affected your trust in our service, and we are truly sorry. We remain committed to making the necessary improvements to ensure we consistently uphold the quality standards we set for ourselves, and that you rightly expect from us.
Best regards,
IHI Customer Care
Réponse de ihateironing
Hello Amira,
Thank you for taking the time to review our service. It's wonderful to know that you have had a responsive and understanding Customer Care experience.
Your feedback means so much to our team, and we truly appreciate your support. We look forward to maintaining the level of service you have come to expect from us.
Kind regards,
Saf
IHI Customer Care
Exceptional customer service
I have used I Hate Ironing for over five years and have previously left them a very positive review. Until recently, I had never had an item damaged.
Unfortunately, a high-value item was damaged during cleaning, but I think the true mark of excellent customer service is not simply when everything goes right — it is how a company responds when something goes wrong.
I was genuinely amazed by how well I Hate Ironing handled the situation. There was no fuss, no attempt to avoid responsibility and no lengthy argument. They simply refunded me the full value of a brand-new replacement item.
This was particularly impressive because, in my experience, other dry-cleaning companies can be reluctant even to acknowledge that damage has occurred, let alone compensate a customer fairly.
I Hate Ironing has always been incredibly convenient and reliable to use, but this experience has actually given me even more confidence in them. I now know that they genuinely care about their customers and will do the right thing if something goes wrong.
I will certainly continue to use them and would happily recommend them.
14 septembre 2026
Avis spontané
Réponse de ihateironing
Hello VS,
Thank you so much for taking the time to share such thoughtful feedback, and for your continued support. We truly appreciate the trust you have placed in us over the last five years.
While we are very sorry that an item was damaged on this occasion, we are pleased to know that you were impressed by how this was appropriately addressed and fairly resolved.
Your kind words mean the world to our team, and we are incredibly grateful for your custom and warm recommendation. We look forward to continuing to provide you with the convenience, reliability and customer care you have come to expect from us.
With gratitude,
Saf
IHI Customer Care
A great service with an easy to use…
A great service with an easy to use app! I will be using them regularly from now on.
15 septembre 2026
Réponse de ihateironing
Hello Sarah,
Thank you for sharing your feedback. We are so glad to know that you have been impressed with our service and the ease of using our app.
We are so pleased to have earned your repeat custom, and we look forward to welcoming you back soon.
Kind regards,
Saf
IHI Customer Care
Truly amazing service
Truly amazing service, pickup and delivery are super speedy. Thank you so much
16 septembre 2026
Réponse de ihateironing
Hello Luci,
Thank you for your kind feedback. It's wonderful to know how impressed you have been with our timely door to door service. Your convenience is our priority.
We appreciate your support, and we look forward to seeing you again soon for your next collection.
Best regards,
Saf
IHI Customer Care
Réponse de ihateironing
Good afternoon,
Thank you for sharing your experience with us. We are so pleased that you have been satisfied with our service and that we have earned your five star rating.
We greatly appreciate your support, and we look forward to seeing you again soon, whenever you need us next.
With gratitude,
Saf
IHI Customer Care
Really good with knitwear
This is a conscientious and very helpful company. They take great care of good quality knitwear - no shrinkage on return - and are scrupulous about item care.
16 septembre 2026
Avis spontané
Réponse de ihateironing
Hello Sibionic,
Thank you for your thoughtful review. We are delighted to hear you have found our service both conscientious and helpful, with great attention to detail. We are pleased to be entrusted with your delicate knitted items, and we truly appreciate your kind feedback.
We look forward to continuing to deliver the standard of service you have come to expect from us.
Kind regards,
Saf
IHI Customer Care
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