I loved how promptly my clothes were delivered and how attentive to detail the team is! What an incredibly well-run business. I am so grateful to have my clothes neatly folded at my doorstep just 24 h... Voir plus
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Lisez les avis des autres
I love this company so much! I’ve used their wash and fold service about 3 or 4 times now. Booking the service is so simple, there is an option to choose same-day collection (depending on the... Voir plus
I have searched for years for a service like this in Manhattan. What a find!! With a guest room frequently in use, this laundry company provides streamlined service and delivers pristine pressed linen... Voir plus
L'entreprise a répondu
Have had an awful experience with the uk service. 3 out of 4 cream/white items came back with black marks all over them (how on earth this wasn’t checked amazes me.) When they tried to rectify the iss... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Pressing
- aussi dans
- Blanchisserie
- Cordonnier
- Laverie automatique
- Service de blanchisserie
- Service de retouche de vêtements
À propos de ihateironing
Écrit par l'entreprise
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Coordonnées de contact
3Space International House, SW9 7QE, London, Royaume-Uni
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4,2
Bien
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de ihateironing
Hello Anne,
Thank you for your kind feedback. It is wonderful to know that you have been pleased with the speed and high standard of our service. Your satisfaction and convenience are our priorities.
We are so grateful for your support, and we look forward to seeing you soon for your next collection.
Best regards,
Saf
IHI Customer Care
An Excellent Service
Ironing Service - Booking, Collection and Delivery were all good. All the items were delivered in good condition and well packed for transporting.
11 octobre 2026
Réponse de ihateironing
Hello M.A,
Thank you for taking the time to share your feedback. We are so pleased to hear that your experience with our pressing service, from booking and collection to delivery, met your expectations and that you were happy with how your items were returned to you.
We appreciate your support, and we look forward to continuing to serve you, whenever you need us next.
Kind regards,
Saf
IHI Customer Care
Great service as always!
13 octobre 2026
Avis spontané
Réponse de ihateironing
Hello Giulia,
Thank you for reviewing your experience with us. We are so glad to know that you have consistently received great service.
Your satisfaction is our priority, and we look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
Amazing service and very attentive to…
Amazing service and very attentive to whatever is needed. Would highly recommend
14 octobre 2026
Avis spontané
Réponse de ihateironing
Hello Olivia,
Thank you for taking the time to leave such wonderful feedback. We are so pleased to hear that you found our service amazing and our team attentive to your laundry needs and personal requirements.
We are so grateful to have earned your recommendation, and we look forward to maintaining the standard of service you have come to expect from us.
Kindest regards,
Saf
IHI Customer Care
A really excellent service
A really excellent service. Prompt, reliable, respopnsive and laundry always beautifully packaged for return.
13 octobre 2026
Avis spontané
Réponse de ihateironing
Hello Sean,
Thank you for taking the time to share such kind feedback. We are delighted to hear that you have found our service prompt, reliable and responsive, and that your laundry is always returned to you beautifully presented.
We truly appreciate your support, and we look forward to welcoming you back soon.
Kind regards,
Saf
IHI Customer Care
Cigaratte smoke smell
I had to stop using IHateIroning as my dry cleaning came back three times smelling like cigarette smoke (I dont smoke, neither anyone in my building), they investigated but there was no cause found. Shame as I enjoyed the service
19 juin 2026
Avis spontané
Réponse de ihateironing
Dear S,
We are very sorry to hear about the issues you have experienced with your orders. This does not reflect the quality standards we set for ourselves, and we take your feedback seriously.
Unfortunately, we have been unable to locate your account using the information provided. Could you kindly share your order details so that our Quality Assurance Manager can personally reach out to you to address these concerns?
Best regards,
IHI Customer Care
Always quick and great service!
9 octobre 2026
Réponse de ihateironing
Hello Sara,
Thank you for your lovely feedback. It’s wonderful to hear that you continue to be pleased with our prompt and reliable service.
We truly appreciate your support and look forward to seeing you soon for your next collection.
Best regards,
Saf
IHI Customer Care
Makes things so simple
Makes things so simple! I request a pick up (a one-hour slot), drop my bag with the concierge and it comes back the next day washed, ironed, if it’s a silk shirt, dry cleaned. I’ve had shoes heeled too. The communication is top notch and everything comes back beautifully wrapped or on hangers. Great service!
9 octobre 2026
Avis spontané
Réponse de ihateironing
Hello Louise,
Thank you for your kind feedback. We’re so glad to know how much you appreciate the convenience of our service, from our collection and delivery process to the professional care taken with your garments and shoes. It’s also great to know that our communication and presentation have made your experience even better.
We really appreciate your continued support and look forward to maintaining the standard of service you have come to expect.
Kind regards,
Saf
IHI Customer Care
Collected on time at very short notice
Collected on time at very short notice, delivered back as arranged (24 hours later) and did a brilliant job in the meantime. Really appreciate this first class service.
7 octobre 2026
Réponse de ihateironing
Hello,
Thank you for your lovely feedback. We’re delighted to hear that we could accommodate your request at short notice and return your items as arranged. It’s wonderful to know you were pleased with the quality of our work and the service you received.
We truly appreciate your kind feedback and look forward to seeing you soon for your next collection.
Best regards,
Saf
IHI Customer Care
Bad experience
Bad experience. Multiple items are missing, and dress (which was custom tailored) returned damaged. I'm heart broken - I care about my clothes.
6 octobre 2026
Avis spontané
Réponse de ihateironing
Dear Olivia,
We are deeply sorry for the disappointing experience you have had with our service. The concerns you have raised fall well below the standards we set for ourselves, and we are taking steps to address them.
Your feedback is incredibly important to us, and we want to assure you that we take these matters very seriously. We are in direct contact with you and will continue working closely with you throughout the resolution process to ensure your case is thoroughly investigated and fairly resolved.
We recognise that this experience has significantly affected your confidence in us, and we appreciate your patience whilst we work to put things right.
Best regards,
IHI Customer Care
They lost my clothes. Takes 48h to get a reply.
They lost my clothes. It has been more than I week and it takes me ages to get a reply. Terrible service
28 septembre 2026
Avis spontané
Réponse de ihateironing
Dear Enrico,
We are very sorry to hear of your recent experience with us. The issues you have raised do not reflect the service standards we set for ourselves, and we truly regret letting you down.
We are personally in touch with you and have processed full compensation for your items. Your feedback is very important to us, and while we remain committed to making the necessary improvements to our service, we recognise that this experience has significantly shaken your trust in us.
We sincerely apologise for the inconvenience and frustration caused, and appreciate your patience whilst we have worked to resolve this matter.
Best regards,
IHI Customer Care
Excellent service
Excellent service. I have only used it for alterations, but had a lot of garments altered and all done to a high standard. I also had a cashmere cardigan repaired and the repair was invisible. I dont tend to have a need for dry cleaning but if I did I most certainly would use them. It is so easy, so convenient, what’s not to like!
5 octobre 2026
Avis spontané
Réponse de ihateironing
Hello,
Thank you for your lovely feedback. We’re delighted to hear that you’ve been so pleased with your alterations and that the repair to your cashmere cardigan was completed to such a high standard. It’s wonderful to know you’ve found our service easy and convenient, and we really appreciate your recommendation.
We look forward to assisting you again whenever you need us.
Kind regards,
Saf
IHI Customer Care
Flakey and unreliable
The cleaning is good, the delivery terrible! As a regular customer, the actual cleaning and ironing is fine, but delivery and customer service is awful. Don’t ever bank on getting your things back when you need them (which has happened to me on multiple occasions!)and customer service - what customer service!!
3 octobre 2026
Avis spontané
Réponse de ihateironing
Dear Darcie,
We are very sorry to receive your feedback. We set a high standard for ourselves, and although we are pleased to hear that you were satisfied with the quality of our work, we regret that our service let you down.
We understand the importance of your concerns and would like to assure you that we take your feedback seriously. Unfortunately, we have been unable to locate your account using the details provided. Could you kindly confirm your order details so we can address the concerns raised and work towards an appropriate resolution?
We recognise that this has shaken your trust in our service, and for that, we sincerely apologise. We appreciate your patience and cooperation while we work to put things right.
Best regards,
IHI Customer Care
MESSY AND UNORGANIZED AND UNRESPONSIVE
MESSY AND UNORGANIZED AND UNRESPONSIVE. If I can do zero stars I would. Promised 24 hours turn around and AFTER 24 hours they said it would be ready in 3 more days!! Terrible. We missed our suit and dress for the wedding we needed it for and didn’t get it in time.
3 octobre 2026
Avis spontané
Réponse de ihateironing
Dear Dania,
We are deeply sorry for the inconvenience caused by the delay to your order, and we truly regret letting you down.
We take your feedback very seriously and are committed to ensuring that the matter is thoroughly addressed and that you are fairly compensated for your experience.
We recognise that this has shaken your trust in our service, and for that, we sincerely apologise.
Best regards,
IHI Customer Care
So efficient
So efficient, always on time. Good for ironing and dry cleaning services. Friendly team.
1 octobre 2026
Avis spontané
Réponse de ihateironing
Hello Ruth,
Thank you for your kind feedback. It’s wonderful to know that you have been pleased with the efficiency, punctuality and friendliness of our service, as well as the quality of our pressing and dry cleaning.
We really appreciate your support and look forward to continuing to serve you.
With Gratitude,
Saf
IHI Customer Care
Absolutely love this business
Absolutely love this business - brilliant at communicating and washing and ironing ! Highly recommend !
30 septembre 2026
Réponse de ihateironing
Hello Kate,
Thank you for sharing your experience. We’re so glad that our quality standards and Customer Care have met your expectations and earned your recommendation.
We really appreciate your continued support and look forward to continuing to serve you.
Many thanks,
Saf
IHI Customer Care
Very efficient service and excellent…
Very efficient service and excellent standard of laundry/dry cleaning
28 septembre 2026
Réponse de ihateironing
Hello Mrs Frendo,
Thank you for your lovely feedback. It’s wonderful to know that you have been pleased with the efficiency of our service and the professional quality of our laundry and dry cleaning.
We truly appreciate your support and look forward to maintaining the standard of service you have come to expect from us.
Kind regards,
Saf
IHI Customer Care
Quick service and cost for the items I…
Quick service and cost for the items I needed cleaning, quickly.
28 septembre 2026
Réponse de ihateironing
Hello Jason,
Thank you for your kind feedback. It’s wonderful to know that you were pleased with our timely turnaround and fair value.
We really appreciate your support and look forward to seeing you again for your next collection soon.
Many thanks,
Saf
IHI Customer Care
Excellent company!!
My washing was collected on time and delivered back on time. The washing has been done to a very high standard and folded beautifully. Also delivered in really good quality bags that can be reused for future orders or just storage of bedding etc. I am extremely impressed and have since sent away our duvets to be cleaned. I cannot recommend I hate ironing highly enough!
26 septembre 2026
Avis spontané
Réponse de ihateironing
Hello Jessica,
Thank you for taking the time to share your experience with us. We are so pleased you were impressed with the professional standard of our garment care and our punctual door to door service. It is lovely to hear the reusable bags have come in handy too.
It is wonderful to know we have earned your high recommendation and repeat custom. We are grateful for your support and look forward to delivering the level of care you have come to expect.
Kind regards,
Saf
IHI Customer Care
Lost/missing clothes - Poor handling, lack of urgency and communication
My clothes were collected on Monday 21 September. It is now more than a week later and a substantial amount of my clothing is still missing.
I NEED these clothes back. I don’t own a huge amount of clothing and use I Hate Ironing specifically because I am extremely busy and don’t have the time nor a working machine to do so myself.
I have received no proactive phone call. Every update I have received — including the information that my clothes may have been given to another customer — has only come because I repeatedly called them to find out what was happening. I have spent lunch breaks and time travelling home from work sitting on hold trying to locate my own belongings.
I was eventually told that another customer may have received my clothes. What is particularly concerning is that this does not appear to have been treated as an urgent recovery issue I should not be left waiting for another customer to identify an error or for the situation to resolve itself when an entire bag of my clothing may have been given to someone else. It’s incredibly distressing.
On 23 September, I was told the Operations Team would be contacted and that I would receive an update within 24 hours. I then had to continue chasing for information as no update was given.
The staff I have spoken to have been pleasant on the phone,but clearly unsure of what to say, as the wider internal handling has been slow, vague and lacking urgency and incredibly unprofessional. My belongings, including my underwear, remain unaccounted for and I have to hound them to find out any information. This is with the time that I do have!
I want my clothes back and I want clear, proactive communication about exactly what is being done to recover them ASAP. Not just vagueness and extension of deadlines (original one was Friday, today is Tuesday)
21 septembre 2026
Avis spontané
Réponse de ihateironing
Dear Anais,
We sincerely apologise for the distress and inconvenience that the mishandling of your items has caused. This, along with the lack of communication you experienced during the resolution process, falls far short of our service standards, and we deeply regret letting you down.
Your case handler has provided an update regarding the collection of your belongings, and we will arrange their swift return as a matter of priority. Your case has also been escalated to our Quality Assurance Manager, who will thoroughly review how your order was handled, so that we appropriately address your concerns and fairly resolve this matter, before personally reaching out to you.
Once again, we are very sorry that your trust in our service has been shaken, and we thank you for your patience while we work to put things right.
Best regards,
IHI Customer Care
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