I loved how promptly my clothes were delivered and how attentive to detail the team is! What an incredibly well-run business. I am so grateful to have my clothes neatly folded at my doorstep just 24 h... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
First time user in Kent here. Reviews looked good as I was slightly dubious about handing over my card details and items to an unknown company. Needn't have worried. Really excellent service; the b... Voir plus
L'entreprise a répondu
I love this company so much! I’ve used their wash and fold service about 3 or 4 times now. Booking the service is so simple, there is an option to choose same-day collection (depending on the... Voir plus
L'entreprise a répondu
Have had an awful experience with the uk service. 3 out of 4 cream/white items came back with black marks all over them (how on earth this wasn’t checked amazes me.) When they tried to rectify the iss... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Pressing
- aussi dans
- Blanchisserie
- Cordonnier
- Laverie automatique
- Service de blanchisserie
- Service de retouche de vêtements
À propos de ihateironing
Écrit par l'entreprise
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Coordonnées de contact
3Space International House, SW9 7QE, London, Royaume-Uni
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4,2
Bien
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de ihateironing
Hello Colleen,
Thank you for sharing your experience with us. It's wonderful to know that you’ve found our service efficient, reliable and consistently friendly.
We're so pleased to hear that our team has made such a positive impression, and we greatly appreciate your continued support. We look forward to serving you again soon.
Kind regards,
Saf
IHI Customer Care
Réponse de ihateironing
Hello Anne,
Thank you for your kind feedback. We’re glad to know that you were pleased with the speed and quality of our service.
It's fantastic to know that we have earned your recommendation. We truly appreciate your support and look forward to seeing you again soon for your next collection.
Best regards,
Saf
IHI Customer Care
Business Traveler in Desperate Need
I was in London on business for 3 weeks and knew I had to do laundry. How does one do laundry in a foreign country? Coins, soap, waiting, waiting, waiting? No - I didn't have time for that. I did a google and found ihateironing. I needed same day pickup/delivery. Needless to say, I'm so thankful I found them.
They picked up my order from my hotel around 7-8 AM, and delivered it back by 6pm ish. I wasn't even there - the hotel delivered the big beautiful bag to my room.
I got to my room, unzipped it, and cried (seriously). It saved me so much time and stress. Everything was laundered nicely, folded beautifully, and carefully presented! I am so thankful and will absolutely use them again (and you should too)!!!!
3 septembre 2026
Avis spontané
Réponse de ihateironing
Hello Colby,
Thank you so much for such a wonderful review. We’re absolutely delighted to hear that we were able to make your three week London stay a little easier, saving you both time and stress.
It’s wonderful to know that your expectations were met, from our same day turnaround and door to door service to our standard of professional, quality care.
Your recommendation means the world to us. We truly appreciate your support, and we would be delighted to look after your laundry again the next time you’re in the city.
Best regards,
Saf
IHI Customer Care
Great service ….!they pick up from home…
Great service ….!they pick up from home and deliver back at my chosen time … I use the duvet service and to get a 24 hour turnaround without the hassle of having to go to the shops and find parking suits me perfectly … really fairly priced too and soooooo friendly
4 septembre 2026
Avis spontané
Réponse de ihateironing
Hello Nicola,
Thank you for your kind feedback. We’re delighted to hear that you’ve been satisfied with the convenience of our door to door service and timely 24 hour turnaround.
It’s also wonderful to hear that you’re pleased with our fair pricing and the friendliness of our team. We truly appreciate your support and look forward to continuing to provide a service that works perfectly for you.
Best regards,
Saf
IHI Customer Care
Very quick service
Very quick service, easy to communicate, and always a nice outcome
1 septembre 2026
Réponse de ihateironing
Hello Miriam,
Thank you for taking the time to review our service. We’re so pleased to hear that you’ve found our service efficient, with responsive customer care, and that you’re consistently happy with the quality of our service.
We truly appreciate your support and look forward to continuing to serve you.
Kindest regards,
Saf
IHI Customer Care
Good for men’s shirts but nothing expensive or delicate
Good for standard clothing like men’s shirts, but every time I send something more expensive or requiring more care I receive an email from ihateironing refusing to accept any responsibility for the item and only agreeing to dry clean the item if I accept full responsibility for any damage caused. I have recently sent some jeans to be tailored and received them back in the same condition with no explanation at all.
Convenient for easy cheap items but unfortunately not an alternative for a good high street dry cleaners or anything remotely expensive.
31 août 2026
Avis spontané
Réponse de ihateironing
Dear Kazia,
Thank you for sharing your feedback, and we are sorry to hear about your experience, particularly with the tailoring of your jeans. We would like to look into this for you and understand what happened, as well as address your concerns around our authorisation process for delicate or high-value items.
Kindly get in touch with us at info@ihateironing.com with your order details. We would greatly appreciate the opportunity to appropriately address and fairly resolve this for you.
Best regards,
IHI Customer Care
Disappointing experience, but they did make it right after I posted a review
Update: The company reached out to me and was willing to extend a credit for the amount that I had to pay to replace the damaged items. I'm still a little leery about using them for specialty things...these were items placed in a dry cleaning bag and they admitted they did not dry clean. So I will still use but will think twice about sending anything important to be cleaned.
DO NOT USE THIS COMPANY!! See side-by-side photos of the silk items (one they've cleaned properly many times in the past and then the 2 they screwed up but now will not give me a credit)
I used to use ihateironing weekly. I stopped using them as often because their delivery drivers had trouble with figuring out how to access our gate and it was too much of a hassle, but I still used ihateironing on occasion for dry cleaning and for specialty things like mattress pads or bulky items. And I never complain. Ever. I have been a faithful client for a long time! They made a mistake with my dry cleaning items. I had specialty silk items that I placed in my dry cleaning bag - to be DRY CLEANED only and they were returned to me washed and they were completely ruined. Shrunken, misshapen, all a mess. So I replaced the items immediately, which cost me $140. I shared the photos with them for ihateironing to see these 2 items that were ruined next to the same silk item that they properly cleaned in the past so they could contrast side by side -- the one cleaned properly still smooth and perfect. the 2 they ruined all lumpy and not even the same size!!! So I expected at minimum some sort of credit for future services. I felt that would be totally reasonable. Instead, I'm told that they "investigated" and "over time silk can fade" What???? Unbelievable. Do not use them. They don't take care of their customers when they screw up!
29 août 2026
Avis spontané
Réponse de ihateironing
Dear Emily,
We are very sorry to hear about your recent experience with our service. This does not reflect the standard of service we strive to uphold, and as a valued customer, we sincerely regret letting you down.
We are personally in touch with you and have offered compensation towards the value of your silk eye masks. We take your feedback incredibly seriously, and while we remain committed to addressing the concerns you have raised, we recognise the impact this experience has had on your trust in our service and hope to have the opportunity to restore your confidence.
Best regards,
IHI Customer Care
Unreliable.
Scheduled a collection for 7pm -8.30 Friday evening from Weybridge and had text confirmation an hour before. No one turned up. I phoned and the customer service rep was very helpful but she said they’d had a problem with the driver and re-scheduled for the next morning between 7-9. No one turned up and there was no communication whatsoever to warn of a problem. I phoned at 4pm. No explanation. I won’t ever use again.
28 août 2026
Avis spontané
Réponse de ihateironing
Dear Mrs Ryall,
We sincerely apologise for the inconvenience caused by the collection issues you recently experienced. We recognise that convenience and reliability are fundamental to the service we provide, and we regret letting you down.
Your case has been escalated to a dedicated manager, who has investigated the matter and personally reached out to you. Once again, we are very sorry that we fell short of the reliable service you should have received and for the frustration and inconvenience this caused.
Best regards,
IHI Customer Care
Great service!
Super convenient, always on time and they always do an excellent job.
28 août 2026
Avis spontané
Réponse de ihateironing
Hello Nicholas,
Thank you so much for your kind review. We are so pleased to hear that you find our service super convenient, always on time, and consistently excellent.
We appreciate your continued support and look forward to seeing you soon for your next collection.
Kind regards,
Saf
IHI Customer Care
Réponse de ihateironing
Good afternoon,
Thank you for sharing your experience. We are so pleased to hear that you found our collection prompt and our service consistently professional.
We truly appreciate your feedback, and we look forward to continuing to deliver the standard of service you have come to expect from us.
Best regards,
Saf
IHI Customer Care
Easy to book
Easy to book. Always on time, if not they notify you. They make life easier
28 août 2026
Réponse de ihateironing
Hello Patricia,
Thank you for reviewing our service. We are so pleased to hear that you find our service easy to book, reliably on time, and that we keep you informed whenever needed. It is wonderful to know we are making life easier for you.
We appreciate your continued support, and we look forward to welcoming you back soon.
Kind regards,
Saf
IHI Customer Care
Formal Complaint
Formal Complaint – Extremely Rude and Disrespectful Behaviour
The delivery person behaved in an extremely rude, impolite, and disrespectful manner. As we opened the main entrance door of our building to exit, he forced his way inside, physically blocking our path, as though he had some entitlement to enter before the residents.
What was even more unacceptable was that he did not apologise and instead tried to argue with us when we pointed out his behaviour. We made it clear that, at the very least, he should have apologised for deliberately forcing his way past us.
This kind of behaviour is completely unacceptable. Delivery personnel are expected to treat EVERYBODY with basic courtesy and respect.
29 août 2026
Avis spontané
Réponse de ihateironing
Dear Pascale,
We are very sorry to hear about your experience with one of our drivers. Our drivers undergo thorough training to ensure they drive safely while representing our company to the high standards we uphold across all areas of our business, so we thank you for bringing this to our attention.
To help us investigate your concerns and identify the driver involved, we kindly ask that you forward any relevant details to info@ihateironing.com. This will allow us to carry out the appropriate procedures and ensure that our values and professionalism are maintained not only within the business, but also within the wider community.
Best regards,
IHI Customer Care
Fantastic service at every level from…
Fantastic service at every level from collection to the cleaning service itself!
29 août 2026
Avis spontané
Réponse de ihateironing
Hello Dominic,
Thank you so much for this fantastic review. We are so pleased to hear that you found every level of our service, from collection through to the cleaning itself, to be excellent.
We hold ourselves to high standards across all aspects of our business, so your feedback truly means the world to us. We appreciate your support and look forward to continuing to serve you.
With gratitude,
Saf
IHI Customer Care
Efficient service
My laundry is collected and then returned on time, washed and folded. It’s an efficient option for me whilst my house is refurbished.
27 août 2026
Avis spontané
Réponse de ihateironing
Hello Alan,
Thank you for your kind review. We are so pleased to hear that your laundry is consistently collected and returned on time, and that our service is proving to be such an efficient option for you while your house is being refurbished.
Thank you for taking the time to share your experience during such a busy time. We appreciate your support, and we look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
Réponse de ihateironing
Hello Kevin,
Thank you for sharing your experience. It's wonderful to hear that you are delighted with our efficient service.
We truly appreciate your feedback, and look forward to seeing you soon for your next collection.
Kind regards,
Saf
IHI Customer Care
Réponse de ihateironing
Good afternoon,
Thank you for your kind review. We are so glad to have earned your five star rating.
Your satisfaction is our priority, and we look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
Réponse de ihateironing
Hello Lorna,
Thank you so much for your kind review. It's lovely to know that you are satisfied with the quality care of your laundry.
We are so pleased to have earned such a high recommendation, and we look forward to serving you again soon, whenever you need us next.
Best regards
Saf
IHI Customer Care
Excellent Service
This has been the first time I have used I Hate Ironing and the service and communication from start to finish has been absolutely amazing. I would have no hesitation in recommending them and I will definitely be using them again.
15 août 2026
Avis spontané
Réponse de ihateironing
Hello Sharon,
Thank you so much for taking the time to leave a review. We are so pleased to hear that your first experience with us was such a positive one, with amazing service and communication from start to finish.
We really appreciate your recommendation, and we are delighted to know you will be using us again.
Kind regards,
Saf
IHI Customer Care
Great service
Great service. On time pick-ups and deliveries. Laundry properly done and presented.
23 août 2026
Réponse de ihateironing
Hello Sherrie,
Thank you for your kind review. We are so pleased to hear that you are impressed with our punctual door to door service and the professional quality care of your laundry.
Your satisfaction and convenience are our priority, and we look forward to maintaining the level of service you have come to expect.
Best regards,
Saf
IHI Customer Care
An absolute nightmare from start to…
An absolute nightmare from start to finish. I booked a collection slot, waited around, and no one showed up. When I called, I was falsely reassured someone was on the way. No one arrived. I called back only to be told they had no idea what happened and couldn't collect until the next day.The next day, they finally collected my items. However, the delivery quality was appalling. The clothes were horribly rolled up—resembling how a teenager throws clothes away rather than a professional folding job. Everything was shoved into a small white plastic bag and then stuffed right back into the dirty bag I used to send the laundry in. I even found used, dirty gloves mixed in with my clean items, and multiple garments had white marks on them.This service cost nearly £300, yet the presentation looked nothing like the premium images advertised on their website. This is blatant false advertising. When I complained, management failed to grasp the issue and offered a pathetic partial refund. They also offered to recollect the clothes to rectify the mistakes; I waited in yet again, only for no one to turn up for a second time. They even insultingly offered to "send me bags" instead of addressing the hygiene and service failures. Save your money; this company does not deliver what they promise.
29 juillet 2026
Avis spontané
Réponse de ihateironing
Dear Vitalina,
We sincerely apologise for the disappointing experience you had with our service. We hold ourselves to high standards of quality, and it is clear that we have let you down and fallen short of these.
We take your feedback seriously, and your case has been escalated to our Quality Assurance Manager, who will thoroughly investigate the matter before reaching out to you directly.
While we remain genuinely committed to making the necessary improvements to our service, we recognise that your trust has been shaken. For this, we are truly sorry and will work hard to rebuild your confidence in our service.
Best regards,
IHI Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.