I loved how promptly my clothes were delivered and how attentive to detail the team is! What an incredibly well-run business. I am so grateful to have my clothes neatly folded at my doorstep just 24 h... Voir plus
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Lisez les avis des autres
First time user in Kent here. Reviews looked good as I was slightly dubious about handing over my card details and items to an unknown company. Needn't have worried. Really excellent service; the b... Voir plus
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I love this company so much! I’ve used their wash and fold service about 3 or 4 times now. Booking the service is so simple, there is an option to choose same-day collection (depending on the... Voir plus
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Have had an awful experience with the uk service. 3 out of 4 cream/white items came back with black marks all over them (how on earth this wasn’t checked amazes me.) When they tried to rectify the iss... Voir plus
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À propos de l'entreprise
- Pressing
- aussi dans
- Blanchisserie
- Cordonnier
- Laverie automatique
- Service de blanchisserie
- Service de retouche de vêtements
À propos de ihateironing
Écrit par l'entreprise
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Coordonnées de contact
3Space International House, SW9 7QE, London, Royaume-Uni
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4,2
Bien
6 k avis
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A répondu à 100 % de ses avis négatifs
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I’ve used ihateironing several times…
I’ve used ihateironing several times now and have always been really impressed with the service. Everything is incredibly easy from start to finish, with convenient collection and delivery, great communication, and clothes always coming back perfectly cleaned, pressed and looking like new.
The service is reliable, professional and saves so much time and hassle. I’ve trusted them with some of my more expensive clothes too and everything has always been looked after brilliantly.
Would highly recommend to anyone looking for a high-quality, dependable dry-cleaning service. I’ll definitely continue using them.
24 août 2026
Avis spontané
Réponse de ihateironing
Hello Ashley,
Thank you for your wonderful review. We are so pleased to hear that you have consistently been impressed with our service, and the seamlessness of our convenient door to door service where your clothes are returned perfectly cleaned, pressed, and looking like new.
It is lovely to know you find us reliable and professional, saving you time and hassle, and we are especially glad that even your more expensive items have been professionally looked after.
Thank you so much for your high recommendation. We are delighted to have earned your continued trust, and we look forward to continuing to serve you.
Kindest regards,
Saf
IHI Customer Care
Collection and delivery are prompt
Collection and delivery are prompt, service is excellent and informative in that any issues are flagged and options are offered. Quality of service is excellent.
22 août 2026
Avis spontané
Réponse de ihateironing
Hello Rhona,
Thank you sharing your experience with our service. We are so pleased to hear that our collection and delivery are consistently prompt, and that you are satisfied with our professional attention to detail, as well as our standard of quality.
We greatly appreciate your support, and we look forward to maintaining the level of service you have come to expect from us.
Kind regards,
Saf
IHI Customer Care
a wonderful company
This is a wonderful company. They came to collect my crumpled bedding and clothes, and the next day, voilà! everything is returned pressed and beautiful.
20 août 2026
Réponse de ihateironing
Hello M Pilot,
Thank you for your kind feedback. We are so pleased to hear that your crumpled bedding and clothes were collected and returned to you beautifully pressed to perfection the very next day.
Your satisfaction is our priority, and we look forward to seeing you soon for your next laundry day.
Best regards,
Saf
IHI Customer Care
Fast pickups and turnarounds
Fast pickups and turnarounds, reasonable prices. And that's just about all that matters.
12 août 2026
Réponse de ihateironing
Hello Sam,
Thank you for sharing your experience with our service. We are so pleased to hear that you find our collection and turnarounds fast, and our prices reasonable, and we are delighted to know that ticks all the right boxes for you.
We appreciate your feedback, and look forward to maintaining the level of service you have come to expect.
Kind regards,
Saf
IHI Customer Care
Hopeless service
Hopeless service. Didn't collect when promised (twice). I cancelled order then they kept messaging me about collecting it.
14 août 2026
Avis spontané
Réponse de ihateironing
Dear Linda,
We recognise that the repeated failed collection attempts, followed by an attempted collection after your order had been cancelled, fell well short of the service standards we expect to provide, and we sincerely apologise for the frustration and inconvenience this caused.
We take your feedback seriously and are reviewing what happened to understand how this occurred and ensure that the appropriate steps are taken to prevent a similar situation from happening again, and to deliver the convenient and reliable service you rightly expect from us.
Best regards,
IHI Customer Care
Poor quality and getting worse
I have used this service for 5 plus years but in the last 6 months it's become terrible - items damaged, not ironed, no responsibility for the quality of the service and it's expensive. I have found it really terrible in the last few orders and I have been a weekly user for all these years.
21 août 2026
Avis spontané
Réponse de ihateironing
Dear Dana,
We are very sorry to hear that we fell short of the quality standards we set for ourselves, and as a valued customer, we truly regret letting you down.
We are in direct contact with you and have arranged a re-collection and reprocessing of your order in line with our customer satisfaction policy. Your concerns have also been escalated to our Quality Assurance Manager, who will thoroughly investigate the matter before reaching out to you directly.
We genuinely appreciate your feedback and remain committed to making the necessary improvements. However, we recognise that your confidence in our service has been shaken, and for this, we sincerely apologise.
Best regards,
IHI Customer Care
Exceptional service
I had a lot of clothing that needed labels sewing on and they completed it with no hassel. I am massively impressed by their work and the service was exceptional.
17 août 2026
Avis spontané
Réponse de ihateironing
Hello ML,
Thank you so much for your kind review. We are so pleased to hear that our alterations team took care of your labelling with no hassle, and it is wonderful to know you were impressed with the work and found the service exceptional.
We appreciate your support and look forward to serving you again, whenever you need us next.
Best regards,
Saf
IHI Customer Care
Won’t be using them again
Whilst IHR were on time to pick up and deliver laundry, I am appalled by the quality of ironing. Despite a call to complain and an email with photos attached, I have not heard back from them. My local high street laundry does a far better job, but I chose this service because of the convenience. I will not be using them again.
18 août 2026
Avis spontané
Réponse de ihateironing
Dear AN,
We are sorry to hear that your most recent order fell short of the quality standards we set for ourselves, and we genuinely regret letting you down.
We have a customer satisfaction policy whereby, if there is ever an issue with an order, we will re-collect and reprocess your items completely free of charge.
Unfortunately, we are unable to locate your account based on the details provided. We would appreciate it if you could please provide your order details so we can address the quality concerns you have encountered and resolve this for you.
Best regards,
IHI Customer Care
, Reasonable prices and Excellent results.
Brilliant company, picked my king sized duvet up at a convenient time and returned it a couple of days later but beautifully cleaned and smelling fresh as a Daisy! It’s also delivered in a very smart hold all that you can re use to send off any other items which I definitely will. Fantastic service and excellent customer service, I highly recommend using them.
20 août 2026
Avis spontané
Réponse de ihateironing
Hello Simone,
Thank you so much for your recommendation. We are so pleased to hear that your duvet was collected at a convenient time and returned beautifully cleaned and smelling fresh as a daisy. It is lovely to know you appreciated our complimentary laundry bag and were impressed with our customer care.
We truly appreciate your kind feedback and look forward to welcoming you back soon.
With Gratitude,
Saf
IHI Customer Care
I have used I hate Ironing in the past…
I have used I hate Ironing in the past and been happy apart from one thing there billing system.
DO NOT USE - OVERCHARGING
I use standard UK double bedding and am constantly overcharged as king size even though a manager put a note on my account.
This week they have surpassed themselves not only did they change for king size but keep inventing additional non existing items. I have rewritten the laundry 6x times by email and went through once by telephone. They are still overcharging, so a phone call itemising and confirming the costs means nothing.
THEY HAVE LOST A CUSTOMER OVER A SIMPLY ORDER
18 août 2026
Avis spontané
Réponse de ihateironing
Dear Deborah,
We are very sorry to hear of the issues you have encountered with our service. We understand the importance of your concerns and want to assure you that we take such matters very seriously. This does not reflect the standards that we hold ourselves to across the business.
We strive for transparency and accuracy in our pricing, and this matter has been escalated for investigation so that we can take the appropriate action. Our Customer Care Manager has personally reached out to you to thoroughly address your concerns and ensure you are promptly refunded for any discrepancies.
We appreciate your co-operation while we work to put things right and remain genuinely dedicated to ensuring that you receive the level of service and transparency you rightly expect from us.
Best regards,
IHI Customer Care
We had been using a different laundry…
We had been using a different laundry company for quite a while and the quality was diabolical, I genuinely thought that it was going to be impossible to find a decent one(if at all) as they all had such bad reputations. The one day I then saw an IHI laundry van and decided to give them a try, oh my goodness me, we cannot commend them more, our laundry arrives, fresh clean and folded. The collections and drop offs are like clockwork, the delivery drivers are kind, courteous, polite and most importantly of all, the value for money is superb, they're amazing!
20 août 2026
Avis spontané
Réponse de ihateironing
Hello Natali,
Thank you so much for this wonderful review. We are so glad we could offer a different experience and it is fantastic to hear that spotting one of our vans led you to give us a try. We are delighted that your laundry consistently arrives fresh, clean, and folded, with collections and drop offs running like clockwork, and it is lovely to know our drivers have been kind, courteous, and polite.
We truly appreciate your feedback on our value for money, as well as your warm recommendation. We look forward to serving you soon, whenever you need us next.
Kindest regards,
Saf
IHI Customer Care
Absolute shame
Absolute shame. They destroyed a mattress topper (drying it too hot, synthetic lining melted) and stained ALL (!) the other ones with grease. They did not take responsibility for this, they did not give us any refund or compensation so far, and simply ignored my query about this. The customer service communication is random. One time they tell you something, the next time something else, no consistency. It's a different person each time.
It's unfortunate because in the past we had truly good results with them. But it's inconsistent, we also had misses. And when eventually all your laundry end up destroyed like happened to us, don't count on customer service to help.
20 août 2026
Avis spontané
Réponse de ihateironing
Dear Jean,
We are very sorry for the inconsistent experience you have had with our service. We set high service standards for ourselves, and it is clear that we have fallen short and we truly regret letting you down.
We take your feedback very seriously, and your case has been escalated to our Customer Care Manager, who will act as your direct contact throughout the resolution process until the matter has been thoroughly and fairly resolved.
In the meantime, we thank you for your patience whilst we work to put things right. We recognise that your trust in our service has been shaken, and for that, we sincerely apologise.
Best regards,
IHI Customer Care
extremely efficient
extremely efficient, never been let down on a pick-up or drop-off
19 août 2026
Avis spontané
Réponse de ihateironing
Hello Karen,
Thank you so much for your kind review. We are so pleased to hear that you have found our service extremely efficient, and that our door to door service has never let you down.
Your convenience is very important to us, and we appreciate your feedback. We look forward to seeing you again soon for your next collection.
Kind regards,
Saf
IHI Customer Care
Things shrink
Whether it is dry cleaning or wash, everything shrunk by about an inch.
Really good for towels or things you don't mind being industrially cleaned.
19 août 2026
Avis spontané
Réponse de ihateironing
Good afternoon,
We are very sorry to hear about your recent experience with our service. This falls far below the standard of quality we expect to provide, and we would like to resolve this as a matter of priority.
Unfortunately, we have been unable to locate your account based on the information provided. Would you kindly provide your order details so we can look into this and resolve the matter?
We thank you in advance for your cooperation. We understand that we have let you down and shaken your trust in our service, and for that, we sincerely apologise.
Best regards,
IHI Customer Care
Réponse de ihateironing
Hello Emily,
Thank you so much for your lovely review. We are so pleased to hear that you love our service, and that you find us efficient and reasonably priced.
Your feedback means the world to us, and we look forward to welcoming you back soon.
Kindest regards,
Saf
IHI Customer Care
Good service for day to day garments
Good service for day to day garments. Had a couple issues in the past but was resolved in timely manner. Thank you for your service!
6 février 2026
Réponse de ihateironing
Hello Xandra,
Thank you for sharing your feedback. We are happy to hear that you find our service convenient for your day to day items, and while we are sorry to hear you experienced issues in the past, we are pleased they were resolved for you in a timely manner.
We really appreciate your support and look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
The best of the best
The best of the best. Timing, cleanliness, precision in delivery are just amazing in every way.
13 août 2026
Réponse de ihateironing
Good afternoon,
Thank you so much for this fantastic review. We are so pleased that our timing, quality cleaning, and punctuality continue to amaze. We hold ourselves to high standards across all aspects of our service, so we truly appreciate your feedback and support.
We look forward to maintaining the level of service you have come to expect from us.
Kind regards,
Saf
IHI Customer Care
Excellent service from I Hate Ironing……..
I am very impressed with the service from ihateironing. The collection was almost immediate, which is incredibly convenient, and the 24 hour turnaround is fantastic.
Communication throughout was excellent, with clear updates and everything handled exactly as promised. The whole process was simple, efficient and completely hassle-free.
Great service from start yo finish - I would definitely recommend ihateironing and will certainly use them again.
17 août 2026
Avis spontané
Réponse de ihateironing
Hello Bruce,
Thank you so much for your kind review. We are so pleased to hear that you were impressed with our service, with an almost immediate collection and a 24 hour turnaround that impressed you.
It is wonderful to know our communication was clear throughout, with everything handled exactly as promised, and that you found the whole process simple, efficient, and completely hassle free.
We truly appreciate your recommendation, and we look forward to seeing you soon for your next collection.
With gratitude,
Saf
IHI Customer Care
Great job ⭐️
The service near Haywards Heath/Burgess Hill is very good. Pick up and delivery is great. Top quality laundry service.
13 août 2026
Avis spontané
Réponse de ihateironing
Hello Mary,
Thank you so much for your kind review. We are so pleased to hear that you have found our service in the Haywards Heath and Burgess Hill area very good, with a great door to door service and a high standard of quality care for your laundry.
We appreciate your feedback, and look forward to continuing to serve you.
Kind regards,
Saf
IHI Customer Care
Appalling quality! 10 Broken buttons!
We’ve been using IHI since 2019, but I’ve finally had enough. Dry cleaning regularly comes back creased, and even duvet covers are returned with cracked buttons.
The final straw: 3 Isaia men’s linen jackets returned with 10 broken/cracked buttons. They promised repairs before our holiday, but failed to return them in time despite my supplying 7 replacement buttons.
When the jackets finally came back (after my holiday), they were creased again and 2 of my replacement buttons had disappeared. They couldn’t find similar buttons so I asked for the jackets back and they couldn’t deliver them back before I left.
After around 10 calls, there has been no meaningful apology or service recovery beyond an offer to cover tailoring costs. The manager promised to personally check that the 7 buttons would be returned to me with jackets in pristine condition as I had paid for dry cleaning.
Damaged clothes, broken promises, missing property and appalling customer service. After 7 years as a customer, I’m done.
18 août 2026
Avis spontané
Réponse de ihateironing
Dear Joey,
We are deeply sorry for the issues you have experienced with our service. Your feedback is incredibly important to us, and we take your concerns very seriously. We truly regret falling short of the service standards you rightly expect from us.
We are in touch with you and will ensure that your case is promptly escalated to management and fairly resolved as a matter of priority.
While we remain genuinely committed to making the necessary improvements to our service, we recognise that we have significantly shaken the trust you have placed in us over the past seven years, for which we sincerely apologise.
Best regards,
IHI Customer Care
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