Just gorgeous, and doesn’t just smell good, it soothes, nourishes and relaxes, buying my way through the whole range one by one, everything that is said about this stuff is true ♥️
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Lisez les avis des autres
Poor customer delivery and communication. Have been told several times that my order will be delivered and then it is not. I myself have made products and if there is any likely delay, would be nice... Voir plus
L'entreprise a répondu
The balm was lovely and smelt divine, but unfortunately I had an allergic reaction to it, which ILA apothecary thought was most likely due to one - or more - of the essential oils in the product. Thei... Voir plus
L'entreprise a répondu
Promised much and exceeded my expectations. Beat the blues strangely does just that. I have ME and this product is my go to day and night. Unlike mainstream perfumes which are beautiful to smell yet d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Pioneering and Award-Winning ilapothecary is Here to Heal with 100% Natural Products with Purpose, offering a Cutting-Edge Synergy of Naturopathy, Homeopathy, Herbology & Phyto-Actives. Our products are hand-blended with love in the United Kingdom, infused with Powerful Remedial ingredients to counteract the Stresses of Modern Living; environmental and digital pollution, mental stress, hormonal imbalance and body fatigue. ilapothecary is here to nurture the mind, body, skin and soul; to strengthen, balance, hydrate and heal. Numerology reinforces the intent of each product. Number 27 beats the blues, and 55 helps you let go. Find your number - Find Yourself.
Coordonnées de contact
99 Kensington Church Street, W8 7LN, London, Royaume-Uni
- info@ilapothecary.com
- ilapothecary.com
3,4
Moyen
22 avis
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A répondu à 75 % de ses avis négatifs
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Just gorgeous
Just gorgeous, and doesn’t just smell good, it soothes, nourishes and relaxes, buying my way through the whole range one by one, everything that is said about this stuff is true ♥️
22 juin 2026
Beautiful products
Beautiful products. The best on the market and overall fantastic customer experience!
22 juin 2026
Lovely products
20 mai 2026
Réponse de ilāpothecary
Dear Fiona,
Thank you so much for your lovely feedback. We’re delighted to hear you’re enjoying everything you’ve purchased from ilapothecary.
With love,
the ilapothecary team
Poor customer delivery and…
Poor customer delivery and communication. Have been told several times that my order will be delivered and then it is not. I myself have made products and if there is any likely delay, would be nice for the company to update and let consumers know. For the price and still no product feel it’s not worth it sadly. Have now ask for a
cancellation and full refund unfortunately
4 juin 2026
Avis spontané
Réponse de ilāpothecary
Thank you for your review, Jenny.
The SOS Body Balm was purchased as a pre-order item. At the time of purchase, it was clearly stated on our website that this product was available on a pre-order basis and that dispatch would take place once stock became available. As such, the order was placed with the understanding that there would be a waiting period prior to dispatch.
While we always strive to meet our estimated timelines, we sincerely apologise that the wait was longer than originally anticipated due to delays in the arrival of certain ingredients required for production.
We would also like to clarify that we proactively communicated with you regarding this delay and emailed all SOS Body Balm pre-order customers with an updated delivery timeframe, including the expected dispatch date. The product page also clearly stated that the item was being sold as a pre-order and included the estimated shipping timeline.
Having reviewed our records, we can confirm that we had already contacted you regarding the status of your order prior to your review.
As requested, your order has now been cancelled and a full refund has already been processed.
We genuinely appreciate your feedback. We hope you get the chance to experience and enjoy our natural powerful and relieving products.
SOS Body Balm
Placed an order and paid for SOS Body Balm on 5th May, I have emailed the company several times and have not received a response, a refund or the product.
3 juin 2026
Avis spontané
Réponse de ilāpothecary
Dear Karen,
Thank you for your review.
The SOS Body Balm was purchased as a pre-order item. At the time of purchase, it was clearly stated on our website that this product was available only on a pre-order basis and that dispatch would take place once stock became available. As such, the order was placed with the understanding that there would be a waiting period prior to dispatch.
Having said that, we sincerely apologise that the wait may have been longer than originally anticipated due to delays in the arrival of certain ingredients required for production.
We would also like to clarify that we have thoroughly checked our customer service records and have not located any previous emails or contact from you regarding this order prior to your review. Moreover on the 28/5 three days before your review we had emailed you regarding the status. Had we been made aware of your concerns earlier, we would have been more than happy to provide an update on your order status, before this emial too. The SOS Body Balm is now back in stock and in process of dispatching all orders. In light of this update, if you would prefer not to wait any longer for our award-winning SOS Body Balm, please contact us directly and we will be happy to arrange an immediate refund.
Ordered the balm 3 weeks ago - nothing!
Ordered the balm 3 weeks ago, still not arrived. No response from customer service. Think this business may actually be a big scam. Be careful.
24 avril 2026
Avis spontané
Réponse de ilāpothecary
Dear Customer,
We were very surprised to read your message, as the SOS Body Balm is listed on our website as a pre-order item with the notice: “Expected to ship: May 25, 2026” displayed on the product page at the time of purchase.
We also checked our records and can confirm that our team responded to your message within 24 hours of receiving it, asking for your order details via Instagram so we could look into this further for you.
We sincerely apologise for any confusion or disappointment caused and appreciate your patience. Your order will be delivered by next week.
Please do let us know if there is anything further we can assist you with.
Warm regards,
The ilapothecary Team
Fantastic product
Amazing product love everything about your brand , the oil is amazing not greasy at all thank you x
27 avril 2026
Lovely balm, but sadly I had an allergic reaction to it
The balm was lovely and smelt divine, but unfortunately I had an allergic reaction to it, which ILA apothecary thought was most likely due to one - or more - of the essential oils in the product. Their communication was great, and they were quick to refund me the money. Such a shame it didn't work out.
26 mars 2026
Réponse de ilāpothecary
Dear Isobel,
Thank you for taking the time to share your feedback. We’re truly sorry to hear you experienced an allergic reaction, although we’re glad you enjoyed the texture and fragrance.
Our products are made with 100% natural ingredients, and as every individual’s skin can respond differently to essential oils, sensitivities can occasionally occur. We’re pleased our team was able to support you promptly and process your refund.
Thank you again for trying ilapothecary.
With love,
the ilapothecary team
Speak Your Truth Aroma Roller does not Speak Your truth!
I purchased Speak Your Truth Aroma Roller based on its described feminine floral scent - timeless aromas of Rose, Sandalwood with a hint of vanilla. When I removed the cap, the aroma was highly unpleasant and bore no resemblance to the above. Some reviews also bore this out. Maybe a rogue batch? Either way, this product was not as described. Under the Consumer Contracts Regulations 2013 and the Connsumer Rights Act 2015, my rights by law, are to receive a full refund by returning the item and cancelling my order. I informed Ilapothecary that I was not happy and that the item was not as described. I asked for a return address and to be refunded in full. This Company totally ignored my request but also their lawful responsibilities as no response has been received. This is not acceptable. My advice is 'distance purchase' from this Company at your peril!
24 février 2026
Réponse de ilāpothecary
Dear Linda,
Thank you for your feedback. We’re very sorry to hear that the scent did not meet your expectations, and we apologise for the delay in our team’s response. They have since replied to your email. The actual formulation of this aroma roller is 100% natural and features these specific essential oils: grounding sandalwood blended with sensuous rose, and soft notes of vanilla, which reflects exactly the fragrance profile described on our website and all communication materials. It is also one of our most loved aroma rollers and a global bestseller among our customers. Of course fragrance preferences are naturally very personal. We have responded on email to resolve this unfortunate circumstance.
We appreciate you taking the time to share your thoughts.
With love,
the ilapothecary team
Love all of the items that I have…
Love all of the items that I have bought from Ila. Fabulous quality, and everything smells so good.
24 février 2026
Réponse de ilāpothecary
Dear Fiona,
Thank you so much for your lovely feedback. We’re delighted to hear you’re enjoying everything you’ve purchased from ilapothecary and that you love the quality and fragrances.
It means so much to our community to have your support, and we’re truly grateful you’re enjoying the experience.
With love,
the ilapothecary team
This was my second order and I’m just…
This was my second order and I’m just and I’m just as delighted with the oil and balm and I was the sos and lip balm.
Excellent service thank you 🙏
12 février 2026
Réponse de ilāpothecary
Dear Sally,
Thank you so much for your lovely feedback and for coming back for a second order. We’re delighted to hear you’re just as happy with the products.
It means so much to our community to have your continued support, and we’re really pleased you’ve had a great experience with our service too.
With love,
the ilapothecary team
lovely products with deep lasting…
lovely products with deep lasting scents and quickly delivered
16 février 2026
Réponse de ilāpothecary
Dear Amanda,
Thank you so much for your lovely feedback. We’re so pleased to hear you’re enjoying the deep, lasting scents and that your order arrived quickly.
It means a lot to our community to know both the products and service have met your expectations.
With love,
the ilapothecary team
Réponse de ilāpothecary
Dear Claudia,
Thank you so much for your kind feedback. We’re delighted to hear you’re happy with both our products and our customer care.
It means a lot to our community to know your experience has been a positive one, and we truly appreciate your support.
With love,
the ilapothecary team
I’m still waiting for my order placed…
I’m still waiting for my order placed on 9 February, £4.99 postage paid
17 février 2026
Réponse de ilāpothecary
Dear Chris,
Thank you for your feedback.
We’re very sorry for the delay you experienced with your order. As soon as we were made aware of the courier issue, our team took action to resolve — resending a new order and arranging collection as per your request, which was completed on 4 March.
We always aim to provide a smooth and timely experience, and we regret that this did not initially meet expectations.
If there is anything further we can assist you with, please don’t hesitate to reach out.
With love,
the ilapothecary team
Sorry not for me
Sorry not for me.
The smell is very odd. Room spray and rollers are not what I thought they would be. I’m very disappointed it’s a real shame as I don’t want to use chemicals.
12 février 2026
Réponse de ilāpothecary
Hi Samantha,
Thank you for taking the time to share your feedback. We’re sorry to hear that the scent and experience were not what you expected.
At ilapothecary, all of our products are made with 100% natural ingredients and essential oils. We do not use synthetic chemicals or artificial fragrances, which means the scent profile can feel different compared to conventional room sprays.
Our room sprays and pulse point oils are among our bestsellers, appreciated by many customers for their natural aromatic blends and wellbeing benefits.
We completely understand that scent is very personal, and we’re sorry this wasn’t the right match for you.
Warm regards,
ilapothecary Team
ilapothecary products are an essential…
ilapothecary products are an essential part of my daily ritual for health and well-being.
19 février 2025
Réponse de ilāpothecary
Dear Chris,
Thank you so much for your beautiful words. We’re truly delighted to hear that ilapothecary products have become an essential part of your daily ritual for health and well-being.
It means a great deal to our community to know our formulations are supporting meaningful moments in your everyday life. We’re so grateful to have you with us.
With love,
the ilapothecary team
Very poor Customer Service
I ordered an expensive item from ilāpothecary as a Christmas present and it was unfortunately broken on arrival.
I have emailed their customer services four times since then and have received no response. They state they usually respond within 48 hours, yet it has been weeks.
A very poor Customer Service experience overall.
15 décembre 2025
Avis spontané
Customer care is awful
Customer care is awful. I reached out as they had a special offer of a free lip balm on orders over £65, however when I got to checkout they said the lip balm was out of stock, yet if I added the lip balm to the order it was in stock as long as I bought it. I reached out to customer care and Nazia initially was very helpful. Unfortunately I didn’t see her response until the following day, but went back onto the website to order and this time, even though the items in my cart said £69.60 in total, when I went to check out they went up to £87. I reached out again, but no response. I have reached out three times since and nothing. For such beautiful, well made, natural products you’d think they would have a well trained, efficient customer care team, but alas this is not the case. My mission now is to find another natural, delicious smelling body balm because I won’t be buying from this company again.
5 décembre 2025
Avis spontané
Magic alchemy
Promised much and exceeded my expectations. Beat the blues strangely does just that. I have ME and this product is my go to day and night. Unlike mainstream perfumes which are beautiful to smell yet do not deliver the healing magic of iapothecary products. Am so happy to have discovered this beautiful line of products 🙌🏽
15 août 2025
Avis spontané
Réponse de ilāpothecary
Dear Cherry,
Thank you so much for your beautiful words. We’re truly delighted to hear that Beat The Blues has become such a meaningful part of your daily routine and that it continues to support you both day and night.
It means so much to our community to know our products are making a genuine difference in your experience. We’re so grateful you’ve discovered ilapothecary and are part of our journey.
With love,
the ilapothecary team
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