Illumicrate Avis 181

My family has ordered 2 collections of their special editions (the Gideon the 9th collection & T. Kingfisher novels). Both have been remarkably well done and the price of a normal hardback. The value and service have been incredible.

Great service, I had a book that was wrongfully sent back by the courier, they resolved the issue. Thanks to Hannah from illumicrate i get sent my replacement book soon.

I enjoy all their special prints so much! I´m a very happy customer.

2 out of the 3 boxes I have received have had a damaged book in them! Huge scratches down the cover. The first time there was great customer service but not the second time. I put in a ticket to show them a few weeks ago and never heard anything back! I don’t want to stay with their service if all the books are going to arrive damaged. It’s a shame because I am enjoying all the other items!

Excellent customer service. Responded very quickly to my query and helped resolve the issue (that was my fault in the first place). Very accommodating.

Thank you Nel in customer service!

The boxes are amazing and they honestly chose the best books! This is the best website to have a subscription because of the variety of genres they include and have.
Ilumicrate also has an amazing support, they answer your problems within a few hours and are always kind and helpful!

I’ve dealt with their customer service twice, and it’s always slapped. This week specifically they got back to me within an hour to solve my password reset issue. They’re super kind and just a fantastic company.
(It was specifically Lauren that helped me, she’s fantastic at what she does!)

Amazing company! Quality products and the very best customer service I have received! Will definitely be a repeat customer!!

Someone replied to my original message in a timely manner and managed to fix the issues I had with my account no problem.

Incredible service! I’ve had 4 monthly book boxes from them now and they’ve always been amazing quality products and gorgeous books! Even if every item hasn’t been perfect for me, they have all been products I’ve been in awe of!
My last order was unfortunately missing an item (it was a small coin so I can understand how it got accidentally missed in packing), so I emailed them and the team got back to me within the day and are sending out a replacement item! No fuss whatsoever. They were so kind and efficient. Best customer service experience I’ve ever had (from Rayna specifically! She’s an incredible member of your team!)
Can’t wait to keep using this service forever!

I’ve been a happy subscriber of Illumicrate for 4+ years now, and I love their attention to detail and creativity. The items they include are always practical and high-quality, and the artists they collaborate with are incredibly talented. Their exclusive editions are stunning, with beautiful customizations like sprayed edges, unique covers, and foil detailing that make each book feel so special.

I also want to mention how much I enjoyed the recent 1000+ piece puzzle—it was amazing! I would love to see more puzzles like this in future boxes, as they add a really fun and engaging element to the experience. Highly recommend Illumicrate to anyone who loves books and gorgeous collector’s items!

Incredible Customer Service!

Heather helped me change my address and email that was linked to my account. It was sorted so quickly and the whole process was so easy. Thanks again!

Absolutely stellar customer service! Any time I need help they go above and beyond. I’ve dealt with a few different team members and each one always takes care to do all that they can. I never realized I could rate this company, thank you Heather for the link! I love Illumicrate!

I just bought the Andrew Joseph White collection from Illumicrate and I was absolutely blown away with how incredible the set it, the colours are super saturated, the art work is out of this world. I’ve had boxes in the past too and they have always been top of the line. Will always recommend!

Illumicrate is a high quality specialty book company! They have immaculate choices for their subscribers that are diverse in story and in authors. The items in their boxes are high quality and I love the collectibles. Their customer service is quick and very helpful. I would highly recommend them/their products to anyone.

Literally the best Customer Service quick email response and the best books and subscription box. I’ve never not going to subscribe. I loved everyone of their subscription services.

Between the high quality books and items, the fair price for their products, & their responsive and friendly customer service, I couldn’t ask for more! I highly recommend Illumicrate for all your bookish desires!

I needed to merge two US accounts and I wrote a very detailed email.

I received a response from Heather letting me know I gave all the proper information and they were able to fix the problem. They said they even confirmed it was all update to date before informing me. 10/10 experience!

One of the best Customer Experiences I've ever had. ❣️ These people are true gems. They were kind, considerate and went above and beyond.

Excellent customer service from Heather. They were so helpful and resolved my issue quickly. Responses were clear, friendly and professional.

Great customer service, and the team is so friendly and approachable! I accidentally messed up my address for a pre-order, and they answered in three working days, and were so helpful!