Illumicrate Avis 181

My dust jackets for the Ali Hazelwood reprints arrived with some folds. I spoke to the Illumicrate team and new jackets were sent and arrived very fast and in perfect condition. Thank you very much Illumicrate!

The support team at Illumicrate is sincerely the best. Lauren helped me make sure I got all issues on my side sorted out and kept me updated consistently with her team as well. She was so patient and lovely the whole time! They truly go above and beyond to make sure everyone gets what they need! Thank you so much for all your help!

My parcel was lost by the carrier and this matter was resolved nicely and quickely by a staffmember named Hannah. Can recommend!

Great exclusive books and support.
I am very happy with their picks most of the time, and their exclusive designs are always beautiful.
I recently had to contact their customer service concerning a lost box. They were very nice and quick to answer. We found a solution very fast.
- Claire

Having books from Illumicrate was one of my dreams ever since I saw the first book they printed out. Now, being their customer, I can only say that ai only had very good experiences with both the customer interface and the book box I buy.

Great customer support, willing to go the extra mile.

I have been subscribed since 2020 and have never had a problem with them. They are a great company with exceptional customer service and an amazing team. I love the books they choose, the customizations and the items. I would recommend them for any booklover looking for a monthly mystery box.

Heather was wonderful and promptly helped me resolve my issue to my satisfaction.

I started subscribing to Illumicrate in December of 2023 and have had the best experience. Their customer service is excellent - everyone I've interacted with has been quick to reply, helpful and solution-oriented, and kind. And the book boxes and special editions are gorgeous! I'm always so excited to receive their monthly boxes, and they either send me a book I've been dying to read or one that I wouldn't have thought to pick up, which is a win-win for me because I love to get book recommendations. If you're a bookish person I would highly recommend Illumicrate!

Love the product, ships in good time and in good condition and the customer service is great! I appreciated all the help they could give!

I've noticed someone else has had a similar experience to me, I originally read about this brand in The Times and loved the idea and concept, as I'm always on the look out for new and interesting books.

I paid for my subscription for May and June but have just cancelled my membership, as it was approaching the third payment and I still haven't event received one book yet - needless to say I was really disappointed with the lead times on this, it takes away from the entire concept.

Not to mention the delivery times take so long and they ended up getting my tracking order wrong, so the first book I paid for is now going to my old address, so I won't be receiving it anyway - waste of money.

I signed up for illumicrates horror quarterly box evernight (I’m already subscribed to another of their boxes too). I didn’t receive my confirmation email so emailed their support team. I got a reply within 24 hours and the whole situation was fixed within 2 working days by the fantastic team member Layla.
Great customer service.

Contacted Illumicrate after a mix up with an order.

Issue was sorted quickly and a replacement is shipping next week.

Anytime I contact the team I always have a positive experience.

Highly recommend

I ordered 1 special edition book 2nd of April and it arrived 16th of April (I live in Norway for reference). The book was beyond gorgeous; with gold edges and a beautiful red color, it matched the website’s picture well. I’ve ordered from Illumicrate before and they never disappoint! Can’t wait to order more books from them!

Customer service always go above and beyond to answer questions and speaking with them is always a pleasant experience.
Illumicrate boxes are beautifully packed and arrive with a pamphlet inside to tell you the story and artist for each piece in the box, it really feels like Christmas when a box shows up on my door step.

I love this company. In my opinion, they have a very generous skip policy (subscriptions are subject to cancellation after 10 consecutive skips). They make sure that their non-subscription book releases are well stocked, with the intention that non-members can have a likely chance to grab an edition. I think this is super considerate; it never feels like theres a fight or panic when trying to secure a copy. I feel this way with other book subscription services.

Their customer service is great and super helpful! They always get back to me in a timely manner.

Customer service was great! When I received a damaged book it was replaced very quickly. I have even ordered previous boxes because the quality is wonderful! I would definitely recommend to anyone who will listen. It’s also really nice that they now have a location here in the United States.

Great customers service and quick responses :)

Greedy corporation which just take your money and refuse to provide any support or honor their term and conditions. Stay away from Daphne press as well as they are related. Donald Trump is a samaritan compared to the owner of that business