I was able to call and speak to a representative to confirm the product was including all the features listed. Nothing was hidden or needed to be added as an accessory. The product was delivered in a... Voir plus
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Lisez les avis des autres
I was able to order a small quantity (needed 4) 3 foot LED bulbs at a reasonable price. Communication on order status and shipping was perfect. Order arrived quickly and in great condition with stand... Voir plus
The shopping experience was good. I am disappointed with the length of the pig-tail/wire connection. These lights will be in the MOST harsh environment imaginable. I hope they live up to the IP claim?... Voir plus
I ordered three items. Two of the three arrived, including a waybill stating the shipment contained three items. I was confused. Later to learn that the third item (the actual fixture), is still pendi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Industrial Commercial Lighting (ICL) provides commercial-grade light fixtures and lighting solutions to a wide range of businesses and industrial facilities. We pride ourselves on supplying a wide range of reliable products that meet the diverse lighting needs of our customers.
Coordonnées de contact
Earth City, Etats-Unis
- 888-249-8166
- industrialcommerciallighting.com
4,6
Excellent
528 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Residential recessed lighting is…
Residential recessed lighting is getting hard to find. ICL has a great assortment. Their website provides good descriptions of available lights so the correct lighting is easy to identify. And their delivery is speedy.
14 juin 2026
Description was perfect
Description was perfect! Ordered it based on description and was completely satisfied will order again!
18 juin 2026
I couldn’t find the light anywhere…
I couldn’t find the light anywhere except u guy had it in stock .
17 juin 2026
Product was easy to order
Product was easy to order, ability to customize was easy, and it was delivered when promised.
12 juin 2026
Make sure you understand what you need
There were three issues with my experience
1) The light fixtures did not come with the required Canopy Suspension Mounts, so I had to order them separately resulting in project delay.
2) The item was supposed to ship same day, and I paid for priority shipping. It did not ship until the day after, and was delivered 2 days after the estimated date.
3) The canopies do not cover a stander ceiling box, so now my electrician needs to find a different cover plate.
Overall, three separate orders, three separate electrician trips.
12 juin 2026
Réponse de Industrial Commercial Lighting
Good afternoon,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
After reviewing our records, we only show one order associated with your information, which was for the Canopy Suspension Mount. We do not see any additional orders in our system.
Regarding the canopy mount, the Canopy Suspension Kit is designed to mount the Up/Down Linear Pendant Light and other suspended light fixtures to a junction box. To help customers determine whether the product will work for their specific application, we provide a complete dimensional drawing on the product page for review prior to purchase.
We also reviewed the shipping details for your order and found that it was placed on Friday, June 12, and shipped the same day via USPS. A shipping confirmation was sent to the confirmed email address on file and it contained the assigned USPS tracking number. We apologize for any confusion regarding expedited shipping; however, we do not currently offer an expedited USPS shipping option. If a faster delivery timeframe is needed in the future, we recommend selecting UPS Next Day Air or UPS 2nd Day Air at checkout.
We understand your frustration if the product did not fit your application as intended. If you no longer need the item, we do offer a 45-day return policy and can provide a prepaid return shipping label for eligible returns.
If you have any questions or would like assistance with a return, please don't hesitate to reach out. We are always happy to help.
Best regards,
https://www.industrialcommerciallighting.com/contact/form/email-us
UPS claims package was delivered no…
UPS claims package was delivered no photo available and was not found at the ship to address. Have filed a claim with UPS.
5 juin 2026
Excellent Service
Quick professional response by phone and email. Fast shipping and easy to work with for our district needs.
27 mai 2026
We ordered online and it was delivered…
We ordered online and it was delivered promptly. The lights were better than we anticipated!
28 mai 2026
The transformer I bought did not work…
The transformer I bought did not work whatsoever. I hooked it up to the power I put and got no voltage output. I will send back, I want a refund
2 juin 2026
Réponse de Industrial Commercial Lighting
Good morning Mike,
Thank you for contacting us. We are very sorry to hear that the transformer did not function as expected and that you were unable to obtain any voltage output after connecting the input power.
As a new customer, we especially hate that this was your first experience with our product. We understand how frustrating this situation is, and we apologize for the inconvenience.
An RMA has been filed for your return, and a prepaid shipping label will be included for your convenience. Once the item is received and processed by our returns department, your refund will be issued in accordance with our return procedures.
If you have any questions regarding the return process, please let us know and we will be happy to assist.
Best regards,
https://www.industrialcommerciallighting.com/contact/form/email-us
Trustworthy and responsive sellers!
I appreciated that their ordering system accurately reflected that the LED strips I ordered were, in fact, in stock. They were shipped quickly, and are high quality. I'd definitely order from them again!
1 juin 2026
delivered the product in timely manner
delivered the product in timely manner. price was good. easy to order. all round good experience, thank you.
31 mai 2026
Great price & Fast shipping
29 mai 2026
Accurate delivery status needed
I ordered three items. Two of the three arrived, including a waybill stating the shipment contained three items. I was confused. Later to learn that the third item (the actual fixture), is still pending delivery. Delivery status was not clearly communicated which led to confusion, we led changes in schedule.
29 mai 2026
Réponse de Industrial Commercial Lighting
Hi Brian,
Thank you for reaching out.
Our records show that your order was shipped from our warehouse on May 29 via USPS Standard Delivery. The order was sent in two separate packages:
The 4 ft. wraparound light fixture shipped separately.
The bracket and sensor were shipped together.
According to the tracking information, the bracket and sensor package was successfully delivered on June 1. The second package containing the 4 ft. wraparound light fixture is currently in transit and is scheduled for delivery on Saturday, June 6.
When orders ship in multiple packages, it is possible for the shipments to become separated while moving through the carrier's network, resulting in different delivery dates.
We also recommend reviewing the tracking numbers that were emailed to you when your order shipped, as those tracking links will provide the most up-to-date delivery status and transit information available from USPS.
We apologize for any inconvenience this may have caused and appreciate your patience. If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
https://www.superbrightleds.com/contact/form/email-us
Easy to find on the website
Easy to find on the website. Easy to find the lights I needed. After my purchase it only took a few days for me to receive them. Happy customer thank you
27 mai 2026
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