Excellent customer service. Always had my bins collected on time. No issues and has been a smooth process so far from start to finish. Jack Smith has been liasing with me and has provided excellent se... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I highly recommend Initial for waste collections. It is a worry free experience with collections always made in line with the schedule. They offer a very friendly service with my collector Jack Smith... Voir plus
L'entreprise a répondu
After a bad start with this company...Sarah contacted me with an apology ( Nothing to do with her )and then she went on to be very informative ...it gave me back confidence with This company, Thank y... Voir plus
L'entreprise a répondu
Karl is an absolute credit to the company. He collects our orange clinical waste, and every visit is a pleasure. He is always friendly, professional, and incredibly helpful, with a smile on his face... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Initial Medical
Écrit par l'entreprise
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Coordonnées de contact
Compass House, RH10 9PY, Crawley, Royaume-Uni
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4,9
Excellent
4 k avis
Demande des avis aux clients
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Excellent We use initial and it’s a great…
We use initial and it’s a great service. John the man that collects and brings our bins is very helpful, polite very efficient at his job .
3 août 2026
Réponse de Initial Medical
We're delighted to hear you're so pleased with our service and the excellent work of our team member. Thank you for sharing your positive feedback; we truly appreciate it.
Very good service
Very good service. Always timely, polite, friendly staff, helpful and professional. Many thanks.
27 juillet 2026
Réponse de Initial Medical
Thank you for your wonderful review! We are so pleased to hear that you consistently receive timely, polite, and professional service from our staff. We truly appreciate your kind words.
Friendly and helpful staff
Friendly and helpful staff. Always polite and cheerful. Would recommend.
30 juillet 2026
Réponse de Initial Medical
We're so glad to hear our team's friendliness and cheerfulness made your experience great. We truly appreciate your recommendation!
Karl is an absolute credit to the…
Karl is an absolute credit to the company. He collects our orange clinical waste, and every visit is a pleasure. He is always friendly, professional, and incredibly helpful, with a smile on his face no matter the day. His positive attitude and willingness to go the extra mile never go unnoticed.
We genuinely look forward to seeing Karl each time he visits our practice. It's rare to come across someone who consistently provides such outstanding customer service while making every interaction so pleasant. Thank you, Karl, for all your hard work, you are truly amazing and a real asset to your team!
28 juillet 2026
Réponse de Initial Medical
We are so incredibly grateful for your wonderful feedback! It truly brightens our day to hear such positive comments about our service and our team members. We are delighted that our colleague consistently provides you with such a pleasant and professional experience during their visits. We pride ourselves on delivering outstanding customer service, and it's incredibly rewarding to know that our efforts are appreciated. We will be sure to share your kind words with our colleague and the entire team. Thank you for taking the time to share your experience; it means a great deal to us.
Jude collects my medical and sharps…
Jude collects my medical and sharps waste. She is friendly and professional.
17 juillet 2026
Réponse de Initial Medical
We're so happy to hear about your positive experience with our team member. We appreciate you sharing your kind words.
always a pleasure to see Dan.
always a pleasure to see Dan.
lovley chap .
always asks how we are .
nothing ever too much.
24 juillet 2026
Réponse de Initial Medical
Thank you for your wonderful five-star review! We're so pleased to hear that you consistently have such a positive experience with our team member. We appreciate you sharing your kind words.
Gary Edge is a very professional…
Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs are met. Clare wood. ESS supervisor. RAF Marham.
21 juillet 2026
Réponse de Initial Medical
We truly appreciate you taking the time to share your positive feedback. We are delighted to hear about the excellent experience you had with our team member. We are committed to ensuring clear communication and meeting all needs.
Gary is always helpful and friendly
Gary is always helpful and friendly. He always checks if we need any more bags and lets us know when he is next coming to us and also when he is on holiday.
21 juillet 2026
Réponse de Initial Medical
We are delighted to hear such positive feedback about our team member! It's wonderful to know that their helpfulness and clear communication are so appreciated. Thank you for sharing your experience.
Waste collection
Hi a really friendly guy who communicates well with us regarding sacks and ties.
Always has time to say hello to us and Kim
Excellent service
Thank you
6 juillet 2026
Réponse de Initial Medical
We are so happy to hear about your positive experience with us! We truly appreciate your kind words and are glad our team provided excellent service.
Thanks Noel
Just wanted to give a huge shout out to Noel Pye.
This guy is so friendly and happy when he visits our practice, always has a smile on his face.
Great customer service!
9 juillet 2026
Réponse de Initial Medical
We're so glad to hear about your positive experience with our team member! It's wonderful to know that their friendly demeanor and great service made a positive impression. We appreciate your kind words.
David is always very friendly and…
David is always very friendly and helpful whenever I speak with him.
6 juillet 2026
Réponse de Initial Medical
We are so happy to hear about your positive experience with us. Thank you for sharing your kind words!
Noel was very friendly and efficient
Noel was very friendly and efficient. He knows our team, what we need and comes on time. Thanks!
9 juillet 2026
Réponse de Initial Medical
We are so glad to hear that our team member provided such friendly and efficient service. We appreciate your kind words and continued trust in us.
Réponse de Initial Medical
Thank you for the feedback! We are glad we were reliable and efficient for you.
pick up
Noel is very pleasent when he comes to out care stystem, alway polite, smile on his face, well mannered, bin are change each time and cleaned.
7 juillet 2026
Réponse de Initial Medical
We're so happy to hear about your positive experience with our service. It's wonderful to know that our team is consistently providing excellent care. Thank you for sharing your kind words!
Réponse de Initial Medical
We're so glad to hear about your positive experience! We appreciate you acknowledging our team member's excellent service.
Terrible service.
Terrible service.
Good luck trying to speak to someone.
I have been chasing a service that we pay for not only there has been no resolution. I am still paying for a full service and not having my sharps container collected.
3 juillet 2026
Avis spontané
Réponse de Initial Medical
We are truly sorry to hear about the difficulties you've experienced with our service and the uncollected sharps container. We understand your frustration and are actively looking into this matter to ensure a prompt resolution.
John
John in one word, he is a pleasure to deal with always has a smile on his face and does a great job
3 juillet 2026
Réponse de Initial Medical
We're delighted to hear about your positive experience! It's wonderful to know that our team member's pleasant demeanor and excellent work made such a great impression. We truly appreciate you sharing your feedback.
Gary is always happy to help and is…
Gary is always happy to help and is polite, courteous, efficient and a credit to the company. When visiting Brooklyn House Dental Practice
2 juillet 2026
Avis spontané
Réponse de Initial Medical
We're so happy to hear about your positive experience with our team member. We always strive to provide excellent service, and your kind words are truly appreciated. Thank you for sharing your feedback!
Réponse de Initial Medical
We are so happy to hear you had such a fantastic experience with us. We truly appreciate your kind words!
Darren who picks up our clinical waste…
Darren who picks up our clinical waste is excellent
24 juin 2026
Réponse de Initial Medical
We're glad to hear about your positive experience with our team. Thank you!
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