Chris is fanastic. Hes always so helpful and polite. The team all enjoy their interactions with him. We all look forward to seeing him on a monday morning.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent customer service. Always had my bins collected on time. No issues and has been a smooth process so far from start to finish. Jack Smith has been liasing with me and has provided excellent se... Voir plus
L'entreprise a répondu
I highly recommend Initial for waste collections. It is a worry free experience with collections always made in line with the schedule. They offer a very friendly service with my collector Jack Smith... Voir plus
L'entreprise a répondu
After a bad start with this company...Sarah contacted me with an apology ( Nothing to do with her )and then she went on to be very informative ...it gave me back confidence with This company, Thank y... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Initial Medical
Écrit par l'entreprise
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Coordonnées de contact
Compass House, RH10 9PY, Crawley, Royaume-Uni
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4,9
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
Excellent service. Jude always picks up and collects at a time that fits in with my schedule. Communication is always easy. Highly recommended.
29 janvier 2026
Réponse de Initial Medical
Thank you for your great review, Carol. We’re so pleased to hear that Jude provides such a reliable and flexible service and that communication is always easy. We’ll be sure to pass on your kind words to her. Thank you for the recommendation
Simon is our regular service technician…
Simon is our regular service technician and consistently provides excellent service. He is always polite, friendly, and professional. He is a credit to your company.
30 janvier 2026
Réponse de Initial Medical
Thank you for your feedback. It’s lovely to hear that Simon consistently provides such a high standard of service. His professionalism and friendly manner are qualities we really value, and we’re glad they’ve made a positive impression. We’ll be sure to share your comments with him.
Jude comes to us every week theres…
Jude comes to us every week theres never anything a problem to her and shes always willing to help if she can,Jude always goes above and beyond for us and is always very happy and polite.
29 janvier 2026
Réponse de Initial Medical
Thank you for your lovely review, Tracy. We’re so pleased to hear that Jude is always helpful, positive, and willing to go the extra mile. She takes great pride in her work, and it’s fantastic to know that this shows on every visit.
Matt has been so helpful and friendly
Matt has been so helpful and friendly, always calls before he picks up and is really friendly. I’ve had problems with other collection companies but Matt makes it easy and goes above and beyond to give a good service.
29 janvier 2026
Réponse de Initial Medical
Thank you, Clare, for sharing your experience. We’re really pleased to hear that Matt has made such a positive difference and that his communication and friendly approach have helped make things easy for you. We’ll be sure to pass on your kind words to him.
Réponse de Initial Medical
Thank you for your review, Karen. We’re glad to hear you’re happy with the service and really appreciate you taking the time to leave feedback.
Gareth lovely man
Gareth came to Imperial Dental Group Whitehaven on Monday, 26/01/2026 to collect our clinical waste. He was amazing, a very pleasant man to deal with, very smiley, warm, welcoming. We would love to see him again.
10/10, above and beyond.
26 janvier 2026
Réponse de Initial Medical
Thank you so much for your wonderful feedback, Jean. We’re delighted to hear about your positive experience with Gareth. He really does take pride in delivering a friendly and professional service. Your kind words mean a lot to him and to us, and we’ll be sure to pass them on. We look forward to continuing to support Imperial Dental Group Whitehaven in the future.
Steve is an asset to the company
Steve is an asset to the company, always polite and helpful and respectful
27 janvier 2026
Réponse de Initial Medical
Thank you for taking the time to leave such a great review. We’re very pleased to hear your kind comments about Steve. He is indeed a valued member of our team, and your feedback perfectly reflects the standards we strive to maintain. We’ll be sure to share this with him. Thanks again for choosing Initial Medical.
Excellent Service
Local man who collects waste is excellent. Far better service than your competitors.
27 janvier 2026
Réponse de Initial Medical
Thank you for your excellent feedback, Graham. We’re really pleased to hear that you’re happy with the service provided by your local collection driver and that it stands out compared to our competitors. Your comments are greatly appreciated and will be shared with the team. We look forward to continuing to support you.
collections
mark askwith is our driver that collects our waste from prior bank care home, he is so polite and respectful on every collection, he always knocks on my window and waves on EVERY visit, he is always very helpful if we need more bags leaving and he always put our bins back where they are supposed to be, what a brilliant person.
20 janvier 2026
Avis spontané
Réponse de Initial Medical
Thank you so much for taking the time to leave such a lovely review, Simone. We’re absolutely delighted to hear about your positive experience with Mark. He takes great pride in his work, and it’s wonderful to know that his politeness, reliability, and helpful attitude make such a difference to you at Prior Bank Care Home. We’ll be sure to pass on your kind words to Mark and the wider team – feedback like this really means a lot to us. Thank you for choosing us.
Great service
I am with initial medical for a few months now. So far so good, great communication, unproblematic service and good price. Peter, person who collects waste, always let me know day before when he’s gonna pick up my waste so I never miss his visit. Always very kind and willing to help me with my waste. Highly recommend.
14 janvier 2026
Réponse de Initial Medical
Hi Justyna,
Thank you for taking the time to share such a positive review. We’re really pleased to hear that you’ve had a smooth experience with our service and communication so far. Peter will be delighted to know his advance notifications and helpful approach are making a difference. We truly appreciate your recommendation and look forward to continuing to support you with your waste management needs.
Kind regards,
Initial Medical Team
Friendly professional service
Jude is always friendly, polite and very professional. She goes over and above.
12 janvier 2026
Réponse de Initial Medical
Hi Alyson,
Thank you for your kind feedback. It’s great to hear that Jude continues to deliver such friendly, professional service and goes the extra mile for you. We’ll be sure to pass on your comments to her. Thank you for choosing Initial Medical.
Kind regards,
Initial Medical Team
Trish delivers fantastic customer…
Trish delivers fantastic customer service, extremely professional, friendly and always has a smile on her face
14 janvier 2026
Réponse de Initial Medical
Hi Vikki,
Thank you for your lovely feedback. We’re delighted to hear that Trish continues to deliver fantastic customer service and brings such professionalism, friendliness, and positivity to each visit. She’ll be very pleased to receive your kind comments.
Thank you for choosing Initial Medical!
Jude McCarton is always very cheerful…
Jude McCarton is always very cheerful in her job role , always asks how we are , helps herself to everything ,knows what there is to collect every week . Very punctual . Thank you Jude
12 janvier 2026
Réponse de Initial Medical
Hi Carol,
Thank you so much for your lovely feedback. We’re delighted to hear that Jude continues to provide such cheerful, punctual, and reliable service, and that she knows your collections so well. We’ll be sure to pass your kind words on to her. She’ll really appreciate them.
Thank you for choosing Initial Medical!
Continued excellent service
We have been using Initial at our nursery for many years now and continue to be very pleased with the service Jude provides.
12 janvier 2026
Réponse de Initial Medical
Thank you for your continued trust over the years. We’re so pleased to hear that you remain happy with the service Jude provides at your nursery. Consistency and reliability are so important, and it’s great to know Jude delivers this week after week.
Kind regards,
The Initial Medical Team
Great service
Great service. Always arrives on day as expected. Peter is always very professional and even goes out his way to text me the night before just to ensure my collection is all good for the following day
12 janvier 2026
Réponse de Initial Medical
Hi Toby,
Thank you for your great review. We’re delighted to hear that Peter continues to provide professional, reliable service and keeps you informed ahead of each collection. Going the extra mile with communication makes all the difference, and we’re glad it helps keep things running smoothly for you.
Thank you for choosing Initial Medical!
Good service
Nathan (our collector man) is brilliant! He has always provided a friendly and helpful service.
8 janvier 2026
Réponse de Initial Medical
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the helpful and friendly service you received. Thank you!
Reliable service
8 janvier 2026
Réponse de Initial Medical
Thank you for your kind feedback. We’re pleased to hear you found our service reliable and appreciate you taking the time to leave a review. We look forward to welcoming you again.
Excellent service as always
Excellent service as always, Peter Dougan always consistent and professional .
7 janvier 2026
Réponse de Initial Medical
We appreciate your positive feedback and are so glad you consistently receive excellent and professional service. Thank you for taking the time to share.
Great service from Peter at Initial!
Always an efficient and friendly service from Peter with great communication. Highly recommend!
5 décembre 2025
Réponse de Initial Medical
Hello Gillian,
We're happy to hear that you had an efficient and friendly experience! We appreciate your recommendation and are grateful for your positive feedback and recognition of our team member Peter.
Thank you for choosing Initial Medical.
We have been not getting the best…
We have been not getting the best service since our driver went on sick. Missed collections and not getting the new sharps bins needed. Matt has taken over the run and he was a pleasure on Wednesday. He rang to resolve an issue with wrong sized bins we had to confirm he could take them. Assured us he would bring further spare bins on Friday this week when collecting again and remove outstanding. This 5 stars is for Matt!
18 décembre 2025
Réponse de Initial Medical
We appreciate you taking the time to share your experience. We're sorry to hear about the service disruptions you experienced. We're happy that the team member was helpful in resolving the bin issue and that they assured you about the spare bins. We appreciate your positive feedback!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.