Dreadful experience
Not a great experience. It was over the pandemic so contact was limited and my son who is autistic and deaf had to go in alone. No feedback to me and no attention was paid to his needs despite explanation. Messages through him were unclear and he came out feeling like he was being told off. The dentist at our practice said he looked after his teeth well and didn’t need professional cleaning whereas in-line tried to get us to pay for a clean. We left being told he needed surgery in early adulthood. The blunt way they explained the misaligned jaw impacted on his self confidence.
We have moved to a different county and the dentist has referred him to a new orthodontist. I feel we wasted two years of treatment and needlessly waited for a referral about his jaw. We may now cross into being 18 and have to pay.
Overall our experience was dreadful and I have been left feeling very cross and upset about the impact it had on my son.
Update: Saw another orthodontist today who was appalled at the fact that my son still had a baby tooth in place and a canine still to emerge. She suggested formally complaining. She was lovely, reassuring and talked through the surgery my son would need with compassion and care.
