Innovation Group Avis 920

The drain surveyor Marcus was very pleasant and spent alot of time explaining what problems he had found with our drainage system and what recommendations he suggested and what this entailed.
Job No 85079

The team was very polite and hardworking. They were also very informative, letting us know what they were doing throughout the day. They left our property clean and tidy.

Worked efficiently. Tidied up after they had finished. Friendly and courteous.
Wet muddy day but that didn't put them off.

The two operatives were on time, polite & very constructive on what work they had been told to carry out. They explained this to me & asked if I was happy with this.

Allan and James did a great job fixing our draina, super friendly and professional and completed the work quickly, keeping me informed throughout. Thanks!

Bill and Ben were pleasant and professional and worked in very unpleasant weather. They left the site very tidy and replaced everything they had to move. Thank you!

Bill and Ben arrived on time and replaced everything well following their dig. Both men were professional and would happily recommend them.

Faz and Joel arrived on time, got straight on with the work, and answered any questions I asked pleasantly and well.

Ian and Kevin were really friendly and approachable, they explained everything really well and made sure we were completely up to date before they left. Couldn’t have asked for better service 10/10.

Gave detailed explanation of what he was doing, and what next steps likely to be

The Innovation Team of Bill & Ben performed admirably

Bill and Ben were very polite and tidy and kept us informed of what they were doing

Josh and Kim job number 123331, were very friendly and professional. They explained everything to us. Very hard working .

Terry Jones arrived with in time frame & worked efficiently & well . Very polite & personable drain surveyor.
I was impressed by his service
Job 0121392
KR
Amanda Clifford

Josh and Kim were courteous, polite and professional throughout. Highly commended.

I'm writing this on behalf of my parents who have had an extremely disappointing experience with Innovation Group. Their subsidence claim dates back to autumn 2020! The insurers are John Lewis and until May the loss adjusters were Crawford & Co who did nothing to resolve the subsidence other than cut down trees unnecessarily and ignore reports from consultants we commissioned.

When Innovation Group took over in June 2025 we were reassured by their positive reviews and hoped that finally the end was in sight.

How wrong we were. There has been zero communication and even though we were told in August that the subsidence specialist would be in touch we have heard nothing. Our emails and questions seem to go into a void and are never replied too.

Having been stuck in this situation for over 5 years my parents who are now 85 and have been paying ever increasing premiums deserve better. For a claim that has been ongoing for this long, this level of customer service is unacceptable.

My parents need to downsize but obviously can't sell it in it's current condition. They therefore feel trapped and the ongoing uncertainty is causing significant stress.

We know Innovation Group isn't solely to blame but the lack of progress and transparency is causing ongoing frustration and anxiety not to mention cost due to the exorbitant insurance fee my parents are now having to pay. They need a permanent resolution to an issue that should have been dealt with years ago.

I cannot therefore recommend Innovation Group based on our experience.

Bill and Ben from the innovation group came to check our foundations for subsidence. They were polite, informative, hard working (it was freezing!).
I’d thoroughly recommend this team.

The two guys were very courteous, friendly and professional. Everything was explained clearly and the site left tidy. Overall a very good experience.

A very satisfactory visit today by Josh and Kim. They arrived very soon after the estimated arrival time, kept me informed as to what they were doing and filled in the exploratory bore hole as if it had never been there. They were both a credit to your company.