inspiredgo.ca Avis 

First order was fine. A few over ripe tomatoes but I could live with removing them. Second order included under-ripe pear tha was inedible. I then took a break due to financial issues. When I came back they messed up BIG TIME. The ordering procedure was incomprehensible and I chose to order DIFFERENT items. I requested they confirm my order which they did not respond to. The website does NOT make ordering user friendly. So I got suspicious and CANCELLED my subscription requesting they remove my name and Visa # from their data base. No response. Today I check my bank balance and $95.66 was withdrawn! I checked my email and learned they did NOT receive the order as I requested and instead repeated my first order, adding items I did not order!?! OK. Lack of communication. Check. NOT permitting a change from the original order even though I made a completely different order within the time frame.Check. IGNORING MY REQUEST TO CANCEL MY ASSOCIATION PERMANENTLY? CHECK. I'm a disabled low income senior. Getting groceries on the bus with my walker is ridiculously difficult. I thought Inspired Go would be a great alternative. NOPE. I'm now unable to fill my prescriptions today and $95.66 short. I got groceries yesterday in the cold with high wind. Never doing that again. Subscribers BEWARE. Lousy customer service and very poor communication. I was worried this idea was too good to be true. The prices are too high for this low income senior. I'm not in the position to pay nearly $400 for 4 weeks of prepped salads that I didn"t even choose.. That is more than my entire food budget for a month.
P.S.Received an email with a apology and the promise to return my money in 3-5 days.

Terrible delivery experience and even worse customer service

Genuinely one of the worst delivery/customer service experiences I’ve had.

The driver couldn’t reach me and decided to leave my meal kit on the street at Yonge and Wellesley, one of the busiest intersections in downtown Toronto. By the time I got downstairs, obviously the box was gone.

When I contacted customer service, I was told the driver had “followed protocol” and that if they can’t access your building, their standard procedure is to leave the food outside. They initially refused to refund or replace the box. It was only after I said I would dispute the charge with my credit card that they agreed to resolve it, while framing it as a one-time “favour” and telling me future issues would require manager approval.

I’ve worked in the meal kit space before, so I understand the challenges with last-mile delivery and missed deliveries. But I’ve never seen an issue handled like this. Leaving perishable food on a public sidewalk in downtown Toronto and then telling the customer that this is standard procedure is ridiculous.

To top it off, they gave me the discount code INSPIREDGO25 for the inconvenience — and the code doesn’t even work.

The delivery itself was bad, but the way customer service responded made the entire experience significantly worse.

I received an order from Inspired Go yesterday. The order totaled $71.00. The order was short one item. The cost of the item is $8.00. I informed Inspiredgo of the incomplete order.
The next day, I received an email from them telling me that I have a credit of $6.75. I told them that I have heard of shrinkflation, but this is ridiculous.
They replied by saying that I may receive a lesser amount if I used a third party. The order went through Shopify. They call this customer service.

I’ve been a subscriber for 2-ish months. The food is good. The ingredients are mostly fresh and the greens are usually a better quality than the mixed greens you get at the grocery store. But, like another reviewer has said, customer service is horrible/non-existent. I have emailed I believe four times now about issues (all delivery related) and not once have I received a reply nor has the issue been remedied (they don’t print the address line 2 on their labels so the delivery people don’t see it).

Food wise, I’ve recommended them to other people. But now that I’ve had to try to contact customer service and received zero reply or solutions, I will no longer be doing that.

My very first dealings with this company was sadly awful! My order was delivered to the wrong address. Upon contacting customer service I was ghosted by the 1st representative (which you can only chat with online). The 2nd representative was able to locate my order but informed me that the delivery driver was no longer on the road and if I wanted my salads I would have to go and pick them up from the house they wrongly delivered them to. When I asked if she was serious she disconnected the chat.

We did try to retrieve them, but they were not at the wrong address anymore. I am still shocked that I was told to go and get them myself. This company should not even be in business with customer service like this.

Excellent fresh salads and other items. They mark common allergens on their products and list them on their website. As a person with severe allergies, I have never reacted negatively to their foods and have confidently recommended them to friends.