Inspired asked me to write a review. I have left feedback last week as the wrong order was dispatched I ordered 3 perfumes and received one (which wasn’t even any of the 3 I ordered) I have emailed t... Voir plus
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Lisez les avis des autres
I've been buying your perfumes for at least eighteen months, most I love, some not, but the price means if I don't like a chosen perfume I haven't lost much. My minor issue is how soon the writing on... Voir plus
I bought three different perfumes:Jimmy choo, velvet Rose oud, and addict Dior. I am obsessed with them. They smell extremely good. I will purchase it again. Highly recommended, people keep asking wha... Voir plus
Initially they sent the wrong perfume I ordered, but I emailed the customer care team and within 30 minutes, they’d replied and confirmed that they’d sent the correct ones. They didn’t expect me to r... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We use the highest quality grades of essential oil for the creation of our designer impression scents to give our customers premium quality, long lasting and alcohol free perfume oils!
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4,0
Bien
421 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 63 % de ses avis négatifs
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The perfumes I purchased are amazing…
The perfumes I purchased are amazing very pleasant aromas will be buying more
3 juillet 2026
Bought some oils to match some genuine…
Bought some oils to match some genuine Tom Ford, Marc Jacobs and Christian Dior perfumes I purchased in duty free… I’m no expert.. but the oils are pretty much the same as the originals. They also seem to last all day too.. glad I give them a try.. great service, definitely worth a look for the price.. 10/10
23 juillet 2026
Avis spontané
Shocking
Inspired asked me to write a review. I have left feedback last week as the wrong order was dispatched I ordered 3 perfumes and received one (which wasn’t even any of the 3 I ordered) I have emailed the company 3 times but and still waiting for customer services to get back to me! Shocking and I won’t be using this company again will stick to using Noted Aromas.
31 mai 2026
Réponse de Inspiredperfumes
Hi Zoe,
Thank you for sharing your feedback. We completely understand your frustration and sincerely apologize for your experience.
We noticed that this review relates to the same order and issue as another review you've already posted. To help keep the feedback on a single case in one place, we'd be grateful if you could update your original review with any new developments rather than maintaining multiple reviews for the same order.
We're committed to resolving this matter and are continuing to work with you directly regarding your order.
Thank you for your understanding.
Kind regards,
Inspired Perfumes UK Support Team
Incorrect order sent and no reply from customer service
Purchased from Inspired regularly and whilst I like the perfumes, the ones I have had smell great anbd last, although agree since they have changed the bottles application is not as good. My recent purchase was for 3 x perfumes they sent one perfume, which wasn’t even any of the perfumes I ordered, human error they clearly sent the wrong order which happens and is okay. I have now emailed them twice with evidence of what was ordered and a photo of what had been sent, easy for them to check I have never purchased the perfume they sent! I am still waiting for a response customer service is not good at all! They could have replied straight away and easily rectified their mistake by sending my correct order, as it is I’ve paid over £28 for a £4.99 bottle that I don’t even want! Would have expected much higher standard of customer service!
9 juin 2026
Avis spontané
Réponse de Inspiredperfumes
Hi Zoe,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your recent experience and understand how frustrating it must have been to receive an incorrect item and then feel that your concerns were not addressed promptly. This is certainly not the level of service we aim to provide.
We sincerely apologize for both the fulfillment error and the delay in responding to your emails. We understand that you provided evidence regarding your order, and we're currently reviewing the matter with our support team to determine what went wrong.
We would appreciate the opportunity to make this right. Please reply to our latest email or contact us directly with your order details, and a member of our team will investigate your case as a priority and work towards a suitable resolution.
Thank you for bringing this to our attention. Your feedback helps us improve both our processes and customer experience.
Kind regards,
Inspired Perfumes UK
The perfume oils are very intense and…
The perfume oils are very intense and thr scent is long lasting.
24 avril 2026
Réponse de Inspiredperfumes
Hi Mrs. Walker,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you're enjoying your perfume oils and that you've found the scent to be intense and long-lasting. That's exactly the experience we hope to provide.
We truly appreciate your support and look forward to helping you discover more of your favourite fragrances in the future.
Kind regards,
Inspired Perfumes UK Support Team
Réponse de Inspiredperfumes
Hi Lynda,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you're enjoying your perfume oils and that they've lasted all day for you. Knowing our fragrances meet your expectations means a lot to us.
We truly appreciate your support and hope you continue to enjoy your favourite scents. We look forward to serving you again soon!
Kind regards,
Inspired Perfumes UK Support Team
A further update to my previous 3…
A further update to my previous 3 posts!!! Yesterday I finally heard back from Marianne offering replacements for the 2 previously rcvd that smelled quite different from the original 2 (great copies) that had prompted me to re-order. So thank u Marianne...appreciated.... but it would have been so much better for customer service to have taken this action a lot sooner
7 mai 2026
Avis spontané
Réponse de Inspiredperfumes
Hi Pauline,
Thank you for taking the time to update your review.
I'm pleased we were able to resolve the issue and that the replacement fragrances met your expectations. It was a pleasure assisting you.
I also appreciate your honest feedback regarding the time it took to reach a resolution. We understand how important prompt communication is, and your comments have been shared with our team as we continue working to improve our customer service.
Thank you again for your patience and for giving us the opportunity to make things right. We truly value your support and hope to serve you again in the future.
Kind regards,
Inspired Perfumes UK Support Team
10/10 on quality!!!!!!
I worked in the fragrance manufacturing industry for 25 years and we made for the big name brands, and this fragrance oil is exactly what I would expect, genuine strong fragrance.
I put a small dab on my wrists about 11am and I could still smell it going to bed that night!!!
25 mars 2026
Réponse de Inspiredperfumes
Hi Patricia,
Thank you so much for your amazing 5-star review!
Your feedback means a great deal to us, especially coming from someone with so many years of experience in the fragrance manufacturing industry. We're delighted to hear that our fragrance oil met your expectations for quality and performance.
It's wonderful to know that just a small application lasted throughout the day for you. That's exactly the experience we strive to deliver with our concentrated perfume oils.
Thank you again for your support and for taking the time to share your experience. We hope you continue to enjoy our fragrances, and we look forward to serving you again.
Kind regards,
Inspired Perfumes UK Support Team
Slowest delivery and no comms
Made an order with this company on a Thursday with the hope it would come by the following Tuesday. By Monday I was not getting any update on the tracking. I emailed the customer service team twice - no response. Because I’m leaving the delivery address on the Tuesday, I will not be able to receive the package and requested a refund. There is no way to request a refund or speak to a human.
This company is either a bit scammy with good marketing or have slow deliveries with no customer service. The package might eventually arrive at my parents home with no way for me to return or use the items so it’s been a total waste of money.
Beware when ordering!
24 mars 2026
Avis spontané
Réponse de Inspiredperfumes
Hi Farah,
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation has caused.
I completely understand how important it was for your order to arrive before your departure, and how concerning it must have felt not receiving updates when you reached out.
After reviewing your order, I can confirm that it was placed on March 19, dispatched on March 23 (within our 2–3 working day processing timeframe), and successfully delivered by Royal Mail on March 25—just 48 hours after dispatch. Please note that Royal Mail delivery timelines are based on business days, which may affect expectations depending on when the order was placed.
Regarding communication, we sincerely apologize if your emails were missed or delayed—this is not the level of service we aim to provide, and we are actively improving our response times to ensure every customer receives timely support.
For transparency, our shipping policy (available here: https://www.inspiredperfumes.co.uk/pages/faqs
) outlines a 2–3 working day dispatch time and an estimated 7–10 working days for UK delivery (both in business days). That said, we truly understand that expectations can differ, and we’re continuously working to make this clearer at every step.
We’d really love the opportunity to make this right for you. Please reach out to us again, and we’ll do our best to assist you with a suitable solution.
Thank you again for your feedback—it helps us improve, and we hope to restore your trust in us.
Team Inspired
Great Le Labo dupe
Bought Le Labo Santal dupe for my husband. My son used to buy the original when he was working in New York. This dupe smells identical for a fraction of the cost.
6 février 2026
Réponse de Inspiredperfumes
Hi Lisa!
Thank you so much for your wonderful feedback! 😊
We absolutely love hearing this—especially knowing it brought back a familiar scent your family already knows and enjoys. It means a lot that you found our Santal-inspired fragrance so close to the original, and even better that you’re getting that experience at a much more accessible price.
We truly appreciate your support and hope to serve you again in the future—perhaps even find a new favorite for you or your son next time! 💛
Kind regards,
Team Inspired
Réponse de Inspiredperfumes
Hi Terence,
Thank you so much for your kind words! 😊
We love this—sometimes a little really does go a long way! It’s great to hear you’re enjoying the fragrance and its lasting impression.
We truly appreciate your support and hope to serve you again in the future! 💛
Kind regards,
Inspired Perfumes Team
I really love these perfumes
I really love these perfumes. I hate sprays and these oil roller balls are amazing. They go exactly where you want the smell to be. And beautiful smells that really last the whole day
24 janvier 2026
Réponse de Inspiredperfumes
Hi Cazza,
Thank you so much for your lovely feedback! 😊
We’re so happy to hear how much you’re enjoying the rollerball oils—being able to apply the fragrance exactly where you want it really does make such a difference! And it’s even better knowing the scent lasts with you throughout the day ✨
Your kind words truly mean a lot to us. We really appreciate your support and hope to serve you again in the future! 💛
Kind regards,
Inspired Perfumes Team
Réponse de Inspiredperfumes
Thank you so much for your kind words! 😊
We’re so glad you’re loving the fragrance and that it stays with you throughout the day—that’s exactly what we aim for!
We truly appreciate your support and hope to serve you again in the future! 💛
Kind regards,
Inspired Perfumes Team
Lovely long lasting perfumes
Always delivered promptly. I've been wearing the same perfume for a while and get some many compliments.
29 décembre 2025
Réponse de Inspiredperfumes
Hi Anne,
Thank you so much for your lovely feedback! 😊
We’re so happy to hear you’re enjoying the long-lasting scent and that it’s been arriving promptly every time. It’s even better knowing you’ve been getting so many compliments—that’s the best feeling!
We truly appreciate your continued support and hope to serve you again in the future! 💛
Kind regards,
Inspired Perfumes Team
Wonderful smell
27 décembre 2025
Réponse de Inspiredperfumes
Thank you so much, Natalja! 😊
We’re so glad you’re enjoying the fragrance—it means a lot to us!
We truly appreciate your support and hope to serve you again in the future! 💛
Kind regards,
Inspired Perfumes Team
Réponse de Inspiredperfumes
Hi Olga,
Thank you so much! 😊
We’re so happy to hear you’re loving the perfume oil—it truly means a lot to us!
We really appreciate your support and hope to serve you again in the future! 💛
Kind regards,
Inspired Perfumes Team
Réponse de Inspiredperfumes
Hi Kaye,
Thank you so much for your lovely feedback! 😊
We’re so happy to hear you’re enjoying the oil and that it smells just perfect for you—that means a lot to us!
We truly appreciate your support and hope to serve you again in the future! 💛
Kind regards,
Inspired Perfumes Team
Nothing like the perfume
Nothing like the perfume, has a citrus like smell, awful.
Emailed several times complaining and waiting for someone to get back.
You guessed it still waiting.
No customer service when you want to return.
1 décembre 2025
Réponse de Inspiredperfumes
Hi Mary,
Thank you so much for taking the time to share your feedback with us. I truly appreciate you reaching out.
I just wanted to gently clarify that we’ve been doing our best to stay in touch with you. We received your first email on November 30 and replied within a few hours. You followed up on December 4, and we responded again, letting you know that we had already emailed you back and were happy to offer more help. It seems we didn’t hear back after that.
We have noticed your Trustpilot review, and I completely understand the frustration when it feels like no one is responding — that’s the last thing we want you to experience. 😢💛
We’ve replied again to your latest email, so when you have a moment, please check your inbox (and maybe your spam/junk folder too, just in case). We’re here and ready to help you right away.
Thank you for giving us the chance to make things right. We truly value you, Mary. 🌼
Réponse de Inspiredperfumes
Hi Belen,
We’re truly sorry to hear you felt disappointed with your experience. Our team responded within our standard timeframe and already issued a replacement to make things right. We always aim to resolve every concern as quickly and smoothly as possible, and we appreciate your patience throughout the process.
If there’s anything else we can do to improve your experience, please don’t hesitate to reach out — we’re here to help.
Team Inspired
Great thumps up to Inspired Perfume…
Great thumps up to Inspired Perfume and for their service in the past and for the perfumes purchased from them for many years. Of late l haven't been able to purchase my preferred perfume on their website and l have not been able to contact anyone directly either as there is no direct phone number for enquiries on their website except via email.
I did send emails to enquire whether they still stock my favourite perfume Barract rouge 540 oil perfume but l did not get any response.
Please could someone respond back to me.
I did purchase three different perfumes to try out last week, but l did not like any of the fragrances at all.
Customer service to me has always been fantastic and swift except for this time.
Someone please get back to let me know oif you still stock this perfume or you have stopped stocking them so l can look somewhere else. Although, it will be a really shame if Inspired oil no longer stocks Barract Rouge 540.
Bought so many and also for my friends in the past.
I have only given three 3 STARS this time because l havent heard back and no contact number on their website.
1 novembre 2025
Avis spontané
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