We cannot recommend Inspire Hardware enough. We selected the dainty pulls for our kitchen project. Inspire hardware offers unique designs that you don't see anywhere else, at a great quality. We love... Voir plus
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I returned items on 8/4, took until 9/6 to receive an email stating I was getting a refund. Problem is the account listed is not my credit card. Today I provided proof of which credit card was used. T... Voir plus
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Kayla made the difference! I recently purchased the Bold Black and Gold handles for my gut renovation for cabinets and appliances. The quality and packaging of the product is excellent. Deliver... Voir plus
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I needed fixtures by a certain date so I called and left a message for customer service to ensure the items were in stock and would be received by a certain date. Iris called by right away went above... Voir plus
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À propos de l'entreprise
Coordonnées de contact
98003, Seattle, Etats-Unis
- 424-222-5201
- inspireme@inspirehardware.com
- inspirehardware.com
4,2
Bien
125 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very fast delivery
Very fast delivery! You have an excellent selection. Our new hardware looks great!
13 janvier 2025
Very fast shipping of my order
Very fast shipping of my order. When I noted over email that a couple of items were missing from my order they were lightning fast to respond and send the items. Great communication and service!
15 novembre 2024
Product arrived quickly
Product arrived quickly. The knobs I ordered were beautiful and high quality. Unfortunately they were the wrong size. Return was easy and customer service was amazing. Thank you!
11 septembre 2024
I would never order from here again
I would NOT recommend shopping here. I ordered four pulls for our laundry room and one came damaged. I then had to pay for a restocking fee when I decided to move forward with another pull and return all. The only reason I did that is because I received a damaged one!! Kinda crazy that I somehow lost money ordering from this company... The customer service is not good and the man I spoke to was not very friendly (the owner of company). It seems like they would be very apologetic that I received a damaged pull, but that was not the case. Also, the hardware is not that great of quality for the price - hence why it probably came damaged. I would check out emtek, build w/ Ferguson, etc. Emtek is much more heavy and substantial feeling which is what I usually ordered in past. Way more options and better quality. Also, I actually had to ask if they could remove the restocking fee on the damaged one... and they acted like it was an inconvenience. It's just not worth working with a company that doesn't have good, friendly customer service when there's so many other options out there. Plus I think the restocking fee of 20% per item is crazy. The owner told me that is the standard for hardware, but I have ordered hardware many times and never experienced that. I understand having to pay for return shipping and even the 20% would have been more understandable IF I wasn't inconvenienced and received a damaged pull in the first place...
20 septembre 2024
Avis spontané
Réponse : Inspire Hardware
Thank you for your detailed feedback, and I sincerely apologize that your experience with us did not fully meet your expectations. I want to address a few of your concerns and provide some context about the steps we took to support you.
We understand that receiving a damaged product is frustrating, and we were quick to offer a replacement for the damaged pull you received. When you decided to return all four items, despite only one being damaged, we did our best to accommodate your request, offering a partial restocking fee for the undamaged items. We also provided assistance with design advice, even after the return process was initiated, as we genuinely wanted to ensure you were satisfied with your choices.
Our restocking fee, which applies to returned items in new condition, is part of our standard policy to cover the operational costs of returns. We understand that this can be inconvenient, and I’m sorry if this caused additional frustration, especially after receiving a damaged pull. I’d like to clarify that the fee only applied to the undamaged items, and we were always prepared to resolve the issue with the damaged pull at no additional cost to you.
Regarding the comparison to Emtek, we recognize that they are a well-respected brand in the industry, known for their high-quality hardware. While we also offer premium, high-end products, we strive to differentiate ourselves by offering unique, curated designs and personalized service that meets the specific needs of our customers. We believe our hardware, crafted with the same attention to detail and quality, offers exceptional value for those looking for distinctive, sophisticated pieces.
We’ve reviewed the call with the manager you spoke with, and I can assure you that he was both courteous and professional during the conversation. We take great care in auditing escalated calls to ensure that all of our customers receive the best possible service, and we stand by the way this interaction was handled.
Once again, I apologize for any inconvenience caused during this process. Our goal is to provide our customers with both excellent products and superior service, and I regret that we did not fully meet your expectations on this occasion.
Warm regards,
Inspire Hardware
Decent value but beware sample or return process
EDIT: I left an honest negative review on one of their products on their website, but they didn't post it. Just be warned that the reviews on their website might be deceptively positive, as this company selectively posts certain reviews. I wouldn't support this company and think buyers should look elsewhere.
The hardware was of decent quality for the price, but I was charged an additional restocking fee to return some samples I ordered. It took some back and forth to figure out why, and I think the additional restocking fee was a little steep, especially since it was applied across all the products I ordered. Would've been nice to have the pictures and explanation up front. I wish these guys had a more customer-friendly sample process, especially since I placed the full order before returning the samples. Customer service experience put a bit of a sour note in my mouth, but I still give 4 stars. I will probably order hardware elsewhere in the future.
21 juillet 2024
Love love love our new drawer knobs
Love love love our new drawer knobs! Even better in person and SO thoughtful to include the various screws with the purchase to make certain of proper fit. A+
12 août 2024
Excellent quality hardware
Excellent quality hardware. Fast shipping. I am a repeat customer and will continue to use this company.
13 août 2024
Incredible product with serious weight…
Incredible product with serious weight and beautiful finish. Sophisticated and elevated, just as I wanted it to be.
11 juillet 2024
Beautiful Sunburst knobs for double…
Beautiful Sunburst knobs for double pockets doors to a library. Love the look and quality! Jewelry for my door :)
19 avril 2024
Inspiring Experience :-)
Prompt shipping, excellent quality product; impressive and exceeds expectations!
17 juin 2024
Inspire Hardware has a great selection…d
Inspire Hardware has a great selection of quality knobs and pulls. I found beautiful solid brass knobs and pulls that completely updated my vintage vanity. Now it plays nicely with the contemporary light fixtures in my space.
16 avril 2024
Nice quality and fast delivery
13 février 2024
Long wait for delivery but when I…
Long wait for delivery but when I contacted your company regarding the tracking issue , response was quick and problem solved. The product is excellent.
20 février 2024
Great hardware and good packaging
Great, just as promised. Can’t say much about longevity but they seem like solid brass pieces.
14 février 2024
Kayla Pouncy was invaluable in helping…
Kayla Pouncy was invaluable in helping me zero in on exactly the right thing with a tight deadline. Then, she and the warehouse folks got my order pack and shipped very quickly.
13 novembre 2023
Beautifully made!
The handle I ordered was great, unfortunately, my chandelier that I was trying to match was champagne gold and didn’t match the handles. So sad to return such a lovely handle!
20 octobre 2023
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