insurd Avis 

1 238
•
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic service from Matt at insurd. Offered expert advice with great communication. Took the hassle out of sorting our business insurance. Made the whole process simple and most of all at a great p... Voir plus

Noté 5 sur 5 étoiles

Jamie Law you are FANTASTIC! There's always talk of management/managers delegating tasks and taking credit for others work but Jamie has been far from that. Called me at 7pm out of hours to give me a... Voir plus

Noté 5 sur 5 étoiles

Fantastic experience with Insurd. Have being using them for two years now going into the third year. Lauryn Lyons the lady I spoke to was so lovely and got me the best quote and want to thank her.... Voir plus

Noté 5 sur 5 étoiles

Chole was outstanding ! Extremely helpfull. So refreshing to talk to somebody that really knows their industry. Especially when it comes to Taxi insurance. If I could give 10 Stars I would !

À propos de l'entreprise

  1. Courtier d'assurances
  2. aussi dans
  3. Assurance auto
  4. Compagnie d'assurance de responsabilité
  5. Compagnie d'assurance de taxi
  6. Compagnie d'assurance pour caravanes et mobilhomes
  7. Compagnie d'assurance propriétaire

À propos de insurd

Écrit par l'entreprise

insurd is a specialist vehicle insurance provider, offering top quality cover at sensible prices.

Established over 50 years and with a technology-driven approach, insurd believes in keeping things quick and simple, backed up by world-class customer support for complete peace of mind.

Taxi insurance
Whichever local authority you're licensed with, we've got you covered. With policies starting from £12.50 a week and low deposit payments, insurd will have you on the road in minutes. Cover available for private hire and public hire.

Get a quote

or
Find out more

Motorhome and campervan insurance
From pop-top camper vans to fully integrated motorhomes, supported by the UK's biggest and respected insurers, insurd will find you the best cover at the best possible price.

Get a quote

or
Find out more about motorhome or campervan insurance

Touring caravan insurance
From Pop Tops to 5th Wheeler RV's, insurd will use their panel of trusted insurers to get you the best deal on caravan insurance.

Get a quote

or
Find out more

Van insurance
Cover for anyone who relies on their van for personal or business use. insurd will use their panel of trusted insurers to get you the best deal on van insurance.

Get a quote

or
Find out more

Travel insurance
If you need cover for your travels, insurd offers comprehensive travel cover for your next trip. They don't believe in imposing age limits and will cover almost all pre-existing medical conditions.

Get a quote

or
Find out more

Business insurance
insurd policies don't stop with the above. They offer several commercial products such as Landlord, Fleet, Minibus, Motor Trade, and Public Liability insurance, which includes cover for sole traders, tradesman, builders, barbers, hairdressers, beauty therapists, dog walkers, driving instructors and more.

Personal insurance
In addition to the policies above, insurd also offer Home and Car insurance.

What's more, you're in control. With instant access to the insurd customer portal and app, you can:

  • View and download all your documents
  • Submit a claim
  • Make payments
  • Request changes to your policy

To find out more about insurd, visit us online or if you prefer a friendly voice:

Call

Temporary insurance
insurd also offers short-term insurance cover for the occasions when annual policies don't cover your needs. Cover includes:


If you prefer a friendly voice:

Call


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 43 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(1 238)

306 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Excessive Amendment Charges and Poor Transparency

Very poor experience. I needed to make a change to my Private Hire and Hackney Carriage insurance policy to only private hire and was expecting to pay the stated amendment fee in policy up to £50. Instead, I was charged £126.11. This feels excessive and unreasonable, especially when the insurer knows customers often have no option but to make necessary policy changes. The charges were not clearly explained over the phone, and I feel I was overcharged. I am extremely disappointed with the lack of transparency and fairness. I would advise potential customers to carefully check all amendment and administration charges before taking out a policy.

15 juin 2026
Avis spontané
Logo de insurd

Réponse de insurd

Hi Imran,

Thank you for taking the time to share your feedback. We're sorry to hear that you have been left disappointed by your recent experience, as we always aim to be completely transparent about our pricing and terms.

We completely understand your frustration regarding the £126.11 charge, especially when you were expecting our standard amendment fee. I would like to clarify the breakdown of this cost, as it involves two separate elements:

Administration Fee: As you rightly noted from our terms of business, our fee for processing a mid-term adjustment is £50.

Underwriting Premium Adjustment: When you change the permitted use of your policy—in this case, moving from a combined Hackney Carriage and Private Hire policy to solely Private Hire—the insurer must completely recalculate the risk. This change in the risk profile often results in an adjustment to the underlying premium charged by the underwriter.

The total of £126.11 reflects both our standard administration fee and the insurer's new premium for your updated level of cover.

That being said, if this distinction was not clearly explained to you by our team over the phone, we sincerely apologise. We expect our agents to provide a full and transparent breakdown of all costs before any changes are finalised. We'd be happy to review the call recording relating to this transaction, so please reach out to us at hello@insurd.co.uk and we'll investigate further.

Noté 3 sur 5 étoiles

Very disappointing experience with…

Very disappointing experience with INSURD

I paid a deposit of £270 for my insurance policy. After only two days, without even using my car, I received a phone call informing me that because of a CCJ on my record, my deposit would increase by £77 and my monthly payment would increase by £60.

I asked what would happen if I decided to cancel the policy. I was told that out of my £270 deposit, I would receive only around £70 back. This means they would keep approximately £200, even though I had not used the vehicle and the policy had effectively been cancelled after just one day.

I find these charges excessive and unfair. The lack of transparency regarding the costs and the amount retained after such a short period left me extremely dissatisfied. I would advise anyone considering this insurer to carefully review all terms and cancellation fees before purchasing a policy.

4 juin 2026
Avis spontané
Logo de insurd

Réponse de insurd

We are genuinely sorry to hear that your experience has left you feeling this way. We never want our customers to feel blindsided by costs.

To provide some clarity, when a policy is taken out, the premium is calculated based on the details submitted. If a validation check subsequently reveals a CCJ that wasn't included in the original quote, the premium must be adjusted to match the correct risk details.

We completely understand why retaining a portion of your deposit for a cancelled policy feels excessive for just a few days of cover. The retained balance covers the short "time on risk," but primarily accounts for the non-refundable setup and cancellation administration fees required to process the policy. We strive to be as transparent as possible about these charges by detailing them in our Terms and Conditions.

We would be more than happy to walk you through the exact breakdown of these charges to ensure everything was applied fairly and correctly. Please contact us directly at hello@insurd.co.uk with your details (policy number, name, postcode) so we can look into your file.

Noté 5 sur 5 étoiles

The art of customer relations

Ashley was patient, understandable and pleasant. I was contacted by two other insurance firms who left messages giving their details and phone numbers; all within a micro-second and completely impossible to de-cypher unless I played them back at least ten times. This may be a lesson to those who SPEAK to people and never WITH THEM. "If you wish to sell anything, never SPEAK to people".

28 mai 2026
Avis spontané
Noté 3 sur 5 étoiles

Amazing staff specia

I was dealt by a guy call elgan amazing person helped me alot with explaining about the policy procedure help me with the discount policy hasn't started yet but let see how they deal with it afterwards. But I do recommend guy call elgan very helpful thanks mate.

21 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Renewal can be tiresome

Renewal can be tiresome - but Jane was quick and thorough making it less painful to trawl through paperwork
Have recommend Insurd to other face painters
Time for another years insurance ...

6 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Avoid avoid.

Avoid avoid.
Try to cancel insurrance after 45 days used,i paid 2 months instaltments from 11, by direct debit.
Cancelation fee on web site is 80 pounds...
I shuld get refund..instead they try to charge another 300 pounds, and refuse to cancel.
Avoid insurd.

18 mai 2026
Avis spontané
Logo de insurd

Réponse de insurd

Hello,

We’re sorry for the frustration. It looks like there has been a misunderstanding regarding how your final balance was calculated.

While our cancellation fee is £80, the total also includes the "Time on Risk" premium—this is the cost of the 45 days of active cover you received. Because your two installments didn't fully cover both that period of protection and the fee, a remaining balance is required to "square up" and close the account.

We’d be happy to provide a full, line-by-line breakdown of these charges.

Please reach out to us at hello@insurd.co.uk with your details so we can resolve this for you.

Noté 5 sur 5 étoiles

I was really impressed!!!

I was really impressed. I wanted to make my life easier by using a company that had all our details. Peter answered our call and sorted everything with such ease. Wonderful. Thank you Peter

15 mai 2026
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus