insurd Avis 

Today, I managed to get a Taxi Insurance for the first time through insurd. The Sales Agent, Eglan, was very helpful and patient with me. He answered all of my queries and got me a really good deal (in my opinion).

Brilliant service from start to finish. Cameron is very knowledgeable and explained everything perfectly. Would definitely recommend insurd.

Refreshing to speak to a real and very helpful person!

A very easy company to work with & the price was right.

Thanks lewis for helping in insurance process

Great call with Ashley MacDonald Brown.
Very clear explanation, the tod me what was happening all the way through the initial call. I was purchasing a new vehicle and needed cover within 1 hr 30 mins. First call was rougjly 20 mins then arranged a call back to finalise. This was done promptly again to arrange cover. Fees explained clearly, overall 5 star service

I am currently within the 14-day cooling-off period of my insurance policy and was considering cancelling. However, after requesting the cancellation charges, I was shocked by the amount quoted.

The actual cost of cover for the period used is only around £53, yet I have been quoted over £380 in additional fees, including a cancellation fee of £219.51 and insurer fees of £166.

For a policy still within the cooling-off period, these charges seem completely disproportionate and unreasonable. It feels like customers are being discouraged from cancelling due to excessive fees.

These costs were not clearly explained at the time of purchase, and the breakdown raises serious concerns about transparency and fairness.

I have now raised this with the company and am waiting for a proper explanation.

I would strongly advise others to carefully check all potential fees before taking out a policy.

Very helpful team and very good company 👍

Excellent customer service from Chris Edwards. Thank you for your service.

Does what it says on the can, very helpful customer services department

Spoke with Chris through email and over the phone who was very helpful , I'd say the best customer service I've experienced in regards to trying to sort any kind of insurance out. Chris also sorted a very competitive quote which I was happy with for my private hire insurance . Would recommend

Spoke to a lovely chap called Lewis, was exceptionally amazing to speak too.
Was happy with the quote and all in all a nice easy process.

It was pleasure to speak to Michael, he was extremely friendly and the process was quick and hassle free. I had a bad signal but Michael persevered and was patient whilst we went through the process.

Very helpful team of people, Gentleman Chris Edwards went over and beyond to find me best price. Communication was clear and timely response. 5 🌟. Thanks team insurd.

Spoke to 2 people who were both extremely helpful and knowledgeable

Guys, if you wanna buy a policy with them, look somewhere else first because these guys, they try to take your money much as possible, I was with them for a year and then they gave me for renewal about for £400 difference. Yeah, and then I have to chase my no-claim bonus for long time because I didn't buy the policy from them and they would charge me ridiculously higher than what I've got somewhere else.

After 3 years of being with Insurd I needed to cancel my policy due to selling the vehicle. On the first attempt to do this, the member of staff I spoke to wasn't very helpful and offered confusing advice when it came to how much I owed on my policy. I was told I owed over £300 and would need to pay that today. When I said I was unable to pay that but offered to pay monthly to pay off this amount, this was declined and I was told it would be going to debt collectors. I was then told "surely you have money from selling your vehicle to pay off the insurance" which isn't helpful or understanding and a personal question which shouldn't be asked by a member of staff. I asked if it would be easier for me to contact the lenders to arrange a payment plan and she told me yes. I then received a letter from the lenders saying the finance agreement had been cancelled with no amount to pay. I attempted to gain more understanding of why there was an amount that needed paying to Insurd but all I could find in their T&C's was information stating you would be charged no more than £80 to cancel. I then received an email stating I owe them £250 so somehow the amount had changed from when the first person requested me to pay over the phone, So I am glad I didn't make the payment their and then. I then called up to discuss this again and gain more understanding and although the member of staff I spoke with was slightly more helpful, I was left feeling even more confused and couldn't understand where they were getting these numbers from and why I would still need to pay for a policy that was no longer needed. Surely the money would just be returned as it is no longer needed. It appears to me that Insurd attempt to take money from you. During the phone call I was then told I could set up a payment plan of any amount I could afford to pay off the debt so I felt even more confused as it seems the message isn't clear across the board. I am now paying off over 5 months to ensure this does not affect my credit or be taken to debt collectors. The person I spoke with on the phone although more helpful than previous still didn't really seem to understand where I was coming from. I could find no information on my credit agreement or on any information I had been sent over to say that the remainder of the policy would need to be paid. After being a loyal customer for 3 years and having no claims over this time I am disappointed in Insured's customer service and their inability to understand a customer's point of view so for that reason I could no recommend them. The whole thing has been pretty stressful and consumed so much time. It seems all they are interested in is your money and nothing else. - I would suggest more staff training in understanding their policies and being able to explain them to "normal people" and also being clearer in there wording on the website and in documents.
- More staff training on understanding and having empathy and care for their customers.
- For anyone who is looking at Insurd for insurance, PLEASE read every single bit of detail (even though I still couldn't find anything) and perhaps a phone call with the insurance company to ask questions before purchasing.
- For insurd I would recommend phone calls to customers were done to check they have an understanding and ask if they have any questions as part of customer care.

Absolutley brilliant from start to end customer service i had was 10/10. I

A big thank you to Michael Hayes!
Absolute pleasure dealing with my taxi insurance!
Kept me up to date for the last couple weeks whilst I was in process of getting my license!
Got me the best quote possible!
Couldn’t have asked for anyone better!
Thank you Michael & everyone at insurd!

Ashley took the time to explain everything clearly and concisely, I would recommend contacting her for any insurance renewal.
Very happy with the quotation I received.