Intelligent RetailAvis 

Very helpful implementation, training and sales support. Quite straigtforward to follow but succesful execution requires commitment to planning and preparation.

I received very prompt and effective help with my problem which was resolved, Thank you

Had help from two different operators, quick, effective and reliable.

After noticing a problem with our till system not synchronising Intelligent Retail were contacted and I was put through to a support advisor immediately who resolved the problem within 15 minutes. Happy with the service and would highly recommend the company.

This company does what it says on the tin

Improved our business and online presence. Not a quick fix so to speak and lots of hard work required but beneficial down the line.

Had no problems working with Intelligent Retail, they have been helpful whenever we have needed them and are quick to respond to any questions we have including development on the website and the customer service help desk!

We have dealt with Intelligent retail for the past few years and we have had many compliments on our website and the ease of use.
Also, whenever we have needed something like a new banner or ad on our site or just teaching us how to manage the website, it has been done immediately and with the most professional and friendliest manner.

Good company, easy to deal with and helpful.
Been a customer for many years and IR connect has helped our business grow

My company invested a lot of money into a new website that integrated with our epos system. The epos system is fine but the website is a disaster. After spending a lot of money on Google Adwords I discovered that the basket on the website was not working properly, which meant that I was loosing customers before they were about to pay. I reported this problem in December 2015, and they told me that they were having problems and that they would upgrade the basket, but they were not able to give me a time frame. In my opinion this problem has not been resolved and they seem to not care.

When I spent a vast amount of money with them for the website I was under the impression that the website would be mine and that I would have some control and this is not the case.

If the till in one of my shops was broken and I was unable to get people to pay, I would sort this out very quickly. For me this is what is happening on my website, and the only people that are able to fix it, do not care.

I see that other people have had similar experiences, and wonder how there problems have been resolved.

This really is a very poor service, and I am very surprised that they are able to get away with it in this day and age.

I have been using connect till software, from Intelligent retail for over 3 years. It is now the core of my retail business both in store and online. This system has paved the way for expansion and we are opening our second store within the next two months. This new store will be the pilot for a franchise which is also possible thanks to the connect till software. I can highly recommend this software to any retailer for its adaptability and solid construction.

They do not return calls when they say they will and you are left trying to chase them even when every day and hour costs you money. It can take days to fix the smallest problem and the customer service team appear to be of varying standards of competence from the completely hopeless to very good.
The last problem went on four four days stopping us putting ant shoes on through the Ebay feed and i had to phone at the beginning of each day to get them to try to resolve the problem. Eventually i got someone who knew what he was doing and it took 15 minutes to fix. Four days lost because of incompetence. This is fairly normal.

The design service for the website team were very good, they were willing to help and would give opinions if asked. The project was completed efficiently and within the agreed timescales. More training would have been useful to ensure you get the best from the site.

For a startup, this is a pretty decent system. There is a lot of functionality in the background and it's fairly robust. I like the way it allows you to organise your products in an accessible manner and it does link nicely to the website (which IR also provide for us.
However, I have a few caveats
1. Customer service is limited to 9-5 Mondays to Fridays which if you are a retailer is inadequate. Documentation is not well organised and you are pretty much left to get on with it. There is no such thing as account management.
2. There has been a lack of development, particularly around management reporting and promotional scenarios since the company was acquired almost 2 years ago.
3. Most of their effort seems to be going into mobile, which is all well and good, but given most of the customer base is small independents, not much use to us. I would much prefer they developed a proper click and collect solution, better multi site reporting and better interrogative analysis of the business.
4. Ongoing fees are quite high (in truth they are for their competitors as well).
In response to the unnamed reply below.
Yes we are aware that you offer a chargeable additional service re cover. it should be standard.
Yes, we are aware of the online helpsheeets, but they are disorganised and far from comprehensive
We have spent 2 years trying to get projects developed e.g. to get the problems corrected with your Style Spreadsheet to no avail. I am glad you are now showing a commitment to act. I will report on progress on this forum.
We already use your click and collect solution hence our comment that it is inadequate.
On a positive note I didn't mention that the Helpdesk team work hard to resolve issues. They do. The problem occurs when they can't resolve it and it needs escalating

Once again brilliant customer service from Intelligent retail.

Consistently let down. Product does not keep up with the changes introduced by the sales channels it is integrated into.

Issues raised are dealt with if they can be resolved quickly, otherwise they are referred to the "development team" and left to wither on the vine.

They pay lip service to your complaints, after 6 months I am still waiting for a minor alteration which on three separate occasions I was informed would be addressed in the next sprint.

Comments about them posted on a business forum were removed, despite containing nothing but facts.

I would not recommend this software or the company.

I am extremely pleased with my new website!
The design process was first class and the team perfectly interpreted my brief. I was able to see how my website was developing every step of the way, and the team ensured I was kept fully informed. I received good training as the site was due to go live and have always experienced good customer service...thank you!

I was introduced to Intelligent Retail at the London Toy Fair, every colleague that I have interacted with is professional, engaged, supportive and can not do enough. A massive well done the knowledge of every colleague is second to none. I have signed up for software and a Web Design package. Don't delay contact this company it will only add value to your business

The whole team, right from enquiring at the start have been helpful and easy to contact and have been there to answer any little questions I've had. The overall experience of using Intelligent Retail has been fantasic

Always happy to help. great staff, they know it all!