Intelligent Retail Avis 63

We have been with Intelligent Retail for 5 years. We have been so impressed with the system and customer support. The Connect system has limitations but is a perfect fit for us as a small independent retailer with shop and web. The customer support team is amazing. Through the pandemic they have been available and responsive. We have just moved to a dedicated server which Lee completed last week. It was completed and tested in 2hours without any complaints from our customers. Over the Easter weekend we had a synchronising error (my fault). Nathan fixed both tills at 09:00 on Saturday. They do the complete package with Irina patiently handling our SEO and support. What more can you say but thanks IR.

Great customer service. really great. Jury is out on the functionality of the hardware and software

I wanted an epos system that would happily integrate both high street and on-line trading formats. After a period of research, I opted for the Intelligent Retail (IR) Connect System. I would not be involved in the day to day running of the business and wanted a system that would work well for my teams – allowing them to do what they needed to do for the efficient and smooth running of the business and me to pull off relevant reports as and when needed.

During the build process several sessions of training were given and a helpdesk service available post “Live date” for ongoing help and support.

The two people i was most involved in the process with - Adam (Sales) and Bethany (Project Team) were fantastic and especially Bethany, the patience of an angel, even with my increasing deadline demands and tweeks to design and layout. Thank you both.

I knew exactly what i wanted and how i wanted it – I R delivered on my brief. For that I am grateful. The website is live and working well.

I look forward to the system going into my high street shops shortly

We had our website updated to responsive and the process was smooth and if any tasks that were beyond my capabilities Bethany stepped in and got them resolved.
I had an idea of what I wanted and if I wasn't happy with anything with regards to design/layout it was sorted - it did help that i'm capable on Photoshop to get my ideas across.
There is also an easy work planner to keep things on schedule.

The website design team have just done some work on my website to refresh the look of it. They completed the work very quickly & my website looks great!

Just starting out with Epos with a shop,cafe,restaurant and membership scheme. All very new to me. They have been extremely helpful in the office, the help line, and also John the trainer who really made me believe that I could the setup.

We have used Intelligent Retail for over 7 years now, we use their software and SEO marketing, both of which have helped us grow our business on all platforms on which we sell and our physical store.

Poor System and service.

Never works correctly, system does not automatically connect and update, contrary to them telling you it does.

Quite frankly poor software, followed by poor service, followed by poor excuses!

Our problem was handled quickly and efficiently.

Intelligent Retail Connect is a good epos system with lots of potential and probably the best multi-channel option for SMEs on the market. However, the lack of competition seems to have led to a disappointing sense of complacency from the company in terms of its processes and investment in client/project management.

Individually, staff are excellent; extremely patient and knowledgeable. But they are let down by low staff numbers, absent management and ineffective project management systems.

The system is very versatile, but there are fundamental issues with its design which make it difficult to use. For example, it was clearly originally designed from an IT perspective so crucial functions such as reporting and corrections are ridiculously complicated for a layperson, take multiple steps and would be impossible to find intuitively (or repeat without the helpdesk talking you through the steps). Previously, I used the Epos Now epos system which is a more basic, cheaper offering, but with no website or inventory integration, and its reporting and functionality are incredibly intuitive and user-friendly.

Project management is passive and there is no escalation process when things are not going well - this is a failing in the company structure, not a reflection the individuals who seem to be doing their best without proper support. While I am very happy with the end result of my website, it was a very painful process and with better management would have been delivered months earlier. The web designers have done a great job with the functionality and overall design of the site, but they are not graphic designers and I spent a lot of time trying to get the website images looking right when someone should have just said this isn't their strength. In the end I reduced the number of images on the site and got a graphic designer to do the addition images in half a day.

My background is corporate communications and I have provided IR with direct, constructive feedback on several occasions. This took me considerable time and effort, but it has not result in any change of approach or acknowledgement from anyone senior within the operational side business. In frustration, I wrote a detailed, honest, review outlining my experience on Trustpilot and only then did anyone take action. Surprisingly it was someone from the sales side of the business rather than management sales person who got in touch.

I really want the company to improve as I have invested a lot of time and money, as well as the future success of my business in Connect. As I've said, previously, I would love to speak with someone within operations in IR about my experience and to feel that my constructive feedback has been heard, taken on board and that there are plans for improvement. However, so far, I have only been approached via the sales team and through Trustpilot. Therefore, my honest opinion remains that other businesses considering an epos system should think very hard before investing the future of their business with IR.

Understood my problem and sorted it out..... Top banana........

New Website
I have just launched my website with Intelligent Retail and I was quite nervous about the whole experience. However they were all extremely helpful and patient with me and the site is all I hoped it would be. It looks great, easy to navigate and I can add products at my leisure. I now have to market it but I feel that I have a good site to show to the world, it is now up to me to get the world to take notice. I recommend the team at Intelligent retail very highly.

After my recent review I just had to come back again about a new feature we had added to our system, we started in February and I wanted to make sure my review reflected our experience so have waited a few months. We used to work with a reviews company that didn't integrate with Google so decided to change and ended up choosing Feefo (Sorry Trustpilot!). Intelligent Retail have the option to integrate with Feefo with their responsive websites and we have been seeing great results. Our sales automatically get sent to Feefo to trigger requests from our customers and the feedback we have received is an invaluable way to measure the quality of our customer service and products. We have now started to see the product reviews coming through and showing on product pages on our site. Our customer service reviews show on every page of our site giving new customers the confidence that we take our customer service seriously. The set up by Intelligent Retail was quick and easily integrated into the look of our site and it's worked without problems over the last few months.

We have been a client of Intelligent Retail since 2009. We have been very pleased with the system and it does everything we need, it manages our in store stock and customer sales, loyalty system and customer accounts and all of our online activity via our website, GoytMill.com and our ebay stores simply and efficiently. Without the Intelligent Retail system we wouldn't have been able to grow our online sales to what they are today. The system is very simple to use and if you want to add stock to sell online or via ebay or amazon its a case of drag and drop the product to the sales channel window. The system talks with all of our sales channels and has managed to reduce our stock holding of multiples of the same product, increase product lines meaning more choice for customers and reduce stock errors as the system synchronises with all of our sales channels seamlessly. Over the past year we, and several other retailers, have been working directly with Intelligent Retail to make improvements to the system, improvements that small and medium sized retailers really need and they have been fantastic to work with, very open minded and very amenable to our suggestions and all I have to say is working with IR is a brilliant partnership.

great service great communications thanks for all your help

An excellent company to deal with. The software works a treat, the support staff are quick to help and very knowledgeable, and any small issues we've had during the set up were ironed out very quickly.

I had my fully integrated website from Intelligent Retail since 2008 and can honestly say that it was such an easy process from inception to delivery. The simple drag and drop functionality made managing it a breeze too. The In-house SEO and Marketing team increased the natural traffic ten fold whilst I was on the programme which provided a great ROI.
I would have no problem in recommending Intelligent Reatail to anyone, it's a fantastic system to manage your inventory, online orders and customers from one place.

I went to the NEC looking for a simple till for my shop, but ended up meeting Intelligent Retail, who showed me I could have a Till and control my website very easily in one place. It's all up and running now and very impressed with the customer service provided. Especially impressed with the introductory training. Highly recommended!