Intercounty Estate and Letting Agent Avis 685

My fiance and I have just purchased a property with Intercountry Estate and we felt we should share our experience so far. Right from the beginning we were pleasantly surprised with how laid back, non pushy, however extremely knowledgeable and very helpful Peter was. He allowed us to look through the house without breathing down our necks and any questions we had, he knew the answers. We have also dealt with Lisa, who has been extremely helpful booking multiple viewings to the same property and an excellent communicator between us and the seller. We are still in the very early stages of the process but we feel extremely comfortable and at ease, with both Intercountry Estate and the sellers.

Brilliant service from Intercounty Old Harlow, especially Brandon o Sullivan. He was constantly pushing and chasing the chain. I was phoned and informed constantly and nothing was too much trouble. Brandon is a great communicator and seem to really care. Tbf the whole team at Old Harlow were very good! Worth every penny.

We used intercounty bishops stortford recently when we purchased our new property. We have completed today, following the relaxing of the government guidelines to allow sales to proceed. Doug kept us informed throughout the process even though it was a tough time for estate agents and we are very happy with the service we were provided. Would not hesitate to use the again or recommend them to friends and family

We rented Orchard Cottage in Ickleton for just shy of 5-years and Intercounty Saffron Walden acted as the 'middle' company we dealt with only at the start of the tenancy and then the end. Initially the set-up was fairly straightforward, they took their pretty big chunk of change for doing very little and we got on with moving in. However toward our moving out date 5-years later it came to light that our (the tenant’s) follow-up comments to the original, and quite poorly evidenced, check-in inventory had never been filed/saved, and they’re kinda' necessary to back-up any potential issues, especially when you have the type of landlord who’ll re-straighten used nails, circling for potential extra cash to pick up. Now to be fair, e-mails were answered reasonably quickly, yet every single one was just a simple 'we cannot comment' fob-off, and it's really hard to see why we even had to deal with Intercounty at the end of the tenancy. Anyway, the biggest gripe is, Intercounty filed the paperwork to return our initial deposit, which was 2-months worth of rent, but this was done with a deduction of 27% for 'alleged' rent arrears. Fact is though, with bank statement evidence we could prove we were not in any arrears, in fact we'd manage to over-pay rent and were actually owed money by the arithmetically challenged landlord. But Intercounty were not interested in this 'evidence' and merely took the landlord’s say-so without him supplying any evidence to back up his fictitious claim. So it’s interesting to note there's a follow-up comment on here from Intercounty to another miffed reviewer on 20 Feb 2020 that states 'If deductions are proposed we do understand this will not always be received well however there will always be supporting evidence in relation to this'. Erm, really? So where was the supporting evidence we were due? Intercounty, I shall repeat, just sided with the landlord based solely on his say-so without him providing ANY evidence, whereas we have full black and white financial statements showing exactly how much was paid and when, proving NO money was owed by the tenants at the end of the tenancy agreement. So now we're needlessly stuck in a 3-month wait for the remaining 27% of our deposit to be returned, which it will be as bank statements do not lie (unlike landlords) whilst our evidence is reviewed by a third-party. Yet with just an inkling of common sense and the brief time to look at our hard evidence Intercounty could've saved all parties the time and hassle now being incurred because, let's face it, the only side they're currently making money from is the landlord (and his many, many properties). And just for the record, the landlord (DAVID HUMAN) broke several of his contractual tenancy agreement obligations, which as another reviewer has pointed out - Intercounty let slide, plus allowed a large and structurally dangerous outside flint-stone building (barred from use for the final 18-months of our tenancy, without any rent deduction) situated in the properties garden to remain hazardously unstable and unfixed, even though it was pointed out that it was starting to crumble back in 2015, thus potentially putting the tenants at risk. Summary; if you’re a landlord Intercounty will look out for you. If you’re a renting tenant expect a meaningless smile with a smattering of incompetency. UPDATED EDIT, 14/07/2020: Finally, an independent inquiry has determined, we the tenants, were NOT in any rental arrears (as stated all along) and shall now, over 3-months later, receive back OUR initial deposit money in full. Thanks again for the needless time-wasting Intercounty; I guess it would have been some kind of issue to you had it been YOUR money....

Recently dealt with these finding a new property to rent. Big mention to Caroline who helped us through the process when other people didn't. We had a bit of an emergency to move and she pushed it all through for us even when she was unwell and the lock down was in full.
We had been dealing with Intercounty for a few months beforehand but even then no agents went above and beyond for us like Caroline did.
Intercounty if you are reading this, give Caroline a promotion or pay rise! She deserves it!

Excellent service from all the team at Braintree Intercounty. Very friendly and helpful.

Really helpful and pleasant staff - couldn't have made the process of selling any easier

A Massive thanks to the guys down at intercounty’ for a first-time renter like myself they have been nothing but helpful & on call for any questions

If I could give more stars I would, from beginning to end the service by the whole team has been absolutely outstanding.
I have been a buyer and seller on quite a few occasions over the years and have never dealt with a company that has such a wonderful and professional work ethic.
From the very beginning the communication was what made all the difference. At no time were we left wondering what was happening, every step of the way we were kept informed and up to date In particular by Brandon whose commitment to the sale and us as his clients was probably what got us over the finish line.
Many thanks guys

Since the first phone call the service was excellent. I am so glad and grateful to move into my first property with Intercounty. Lauren Cook has made everything so easy and clear during the process I could not ask for a better agent to deal with.
Now I know where to go next time I need a new place.. Intercounty Dunmow!!

We met Daniel from Intercounty Estate recently and found him to be the most helpful agent we have met during our search for a new home over the last few months. Would definitely recommend!

Many thanks to Nic, James and Dominic in Braintree for all the hard work they did for us.
Throughout our dealings with them, they were polite, professional and efficient. They kept us informed throught the process, and never let us down. Thanks, guys!

Intercounty were helpful and efficient and went the extra mile to make sure the sale went through as quickly as possible. I dealt with Peter Telford and Tom Harper, both of whom were very obliging; Peter made extra visit to the property to help clear up additional queries from the buyer. I was very satisfied with the service I received.

Had a poor experience with Intercounty renting a property in GT Dunmow. Feel I was conned out of money at exit with unfair and unreasonable deductions made for cleaning when property left in a much cleaner state at exit compared to entry. Feel that Intercounty colluded with landlord to inappropriately deduct funds from deposit. Will never use them again or recommend to anyone.

A massive thank you to Peter & Tom at Intercounty Stansted for an excellent service. They provided first class support throughout our house buying experience and I would highly recommend them.

I was very happy with Intercounty Dunmow, particularly with Ben and Jenny. Would highly recommend.

Very good customer care, thanks George

The staff at Intercounty from the very start were very professional and helpful.
And at every stage of the home buying process were always there on hand for help or advice.

Jenny at Intercounty was always polite, always helpful, did what she said she was going to, and despite a very frustrating house purchase was not only professional but human too.
Well done Jenny, I would definitely recommend you.
Sally

Saffron Walden Branch Thank You!
Charlotte, Joshua, Clare, Lisa and Abi are a fantastic Team and were at all times professional, knowledgable, kind and caring. The support I received was second-to-none through some very challenging moments; and so close to Christmas and the New Year! Thanks guys you were amazing:)