Invitation Homes Avis 

Fee's are high, but they take great care to fix things right

This is the company of most disappointing experience I’ve ever had with a rental company! Don’t expect any privacy, they will watch you every day, if you ever get a problem with a neighbor, you will be the one liable and asked to leave the house. People that have no moral ethics, no respect! DO NOT RECOMMEND! RUN FROM THEM!

The technician greeted us with a smile, listened carefully to our concerns, and took the time to explain what needed to be done. Throughout the visit, he was respectful of our home, professional, and genuinely kind. It was clear that he cared about providing great service, and that level of friendliness and communication made the experience especially positive for our family.

Imposed charges and corrective actions for pre-existing conditions of property (prior to move-in date). Notified almost at end of business day Friday, and required a corrective action/communication of its resolve within 5 business days. Called customer service to express challenges and the interaction was unprofessional (patronizing and distracting background noise).

Everyone that I know that rent from invitation homes is having problems with the overcharging they say they're smart houses I don't see anything smart about these houses. Stop overcharging people for fees that is not there responsibilities it is for the owner of the property to take care of those responsibilities not the tenants not the renter understand that renter not buyer this is why you all are getting sued right now because the actions that you are taking with your tenants that doesn't apply to them I am one of them and I will never rent from you all again

This company is the worst and I mean the worst rental company ever. When I moved in the deck was rotted through in a few spots. My deck was taken apart about a month ago. The debris is still sitting in my backyard. It’s taking this long to get a response about the debris removal. Also no one can tell me when or if it will be rebuilt. I emailed the customer service rep called and escalated the problem repeatedly. Seems like they have no interest in doing anything except collecting payment. Not to mention the numerous broken or poorly repaired things in the house.
1/10 I do NOT recommend.

The worst company ever—they provide no support to tenants. The rent is outrageously expensive; the contract states one amount, but when it comes time to pay, it’s never that figure.

Great contractor DMS! This is the best contractor they sent. He was professional didn't do a half job. He fixed it right like I owned the property.

Service was done by knowledgeable technician and in a timely manner with no problems. Have had no problems with IH going on 4 years now. Always have my issues addressed with no confusion. Technicians have been respectful so far and the office personnel have been great too

Another crazy Invitation Homes maintenance nightmare. I was just here in April. Here i am again. Hot water heater went out overnight and water leaked out to the street. To make a long story short...a quote was submitted for remediation of the area where the water went into the drywall. Almost 48 hours later, nothing from Invitation Homes. I had to call to get this issue elevated. 5 days no hot water! This is getting beyond ridiculous!

He came with a smile and assisted well. He didn’t hesitate to get the job done. And he completed his task in an organized and professional manner.

Invitation homes is a great place to live. I've been there for almost 3 years now and I have yet to have a major problem with them. When there is something wrong that needs attention to, I place a work order and maintenance always show up ready to work and does a thorough job. This a great place to live.

Gets the job done

My experience started off rocky with certain things in the home needing to be repaired or cleaned as soon as I moved in. I didn’t expect to see nasty black mold in the toilet where the water comes out from that looked like it was never cleaned properly. Additionally, there was dirt and paint that was caked up on the wire closets that needed to be scrubbed before I could unload my clothes. There was also a leak under my kitchen sink that needed to be repaired which left remnants of black and gray gunk that were left falling into the cabinet (Gross!). Maintenance did address the issue right away and replaced the under-sink unit, but that is not something I should have had to experience upon first moving into a new home, neither should I’ve had to scrub the toilets (3rd time and black mold and gunk still chipping away) or the closets. This is something that should have been handled before I arrived. There were other minor issues that were just recently addressed with my Pro care visit where the maintenance tech was very thorough. Overall, there seemed to be some quick fixes prior to me moving in, that left some things undone and sloppy, but I will give credit for the the company addressing the issues in a timely manner. It’s just that I shouldn’t have had as many issues in the 1st place in a place I just moved into. Right now I’m on the fence with the company and will update my review once I see they are consistent with addressing concerns.

This is a terrible company to go through. I have never upgraded or improved anything at the house, yet they're always finding new things to charge on us each year. They are a nickel and dime kind of a company. This month they're wanting to charge us $87 to use our debit card to pay our rent. They are claiming that it is a credit card. I called and waited for a phone call back for over 2 hours. I explained to them that we did not have credit cards, that this is a debit card through our bank. We have used our debit card to pay our rent for over 2 years now. He said that they would "investigate this". In the meantime, I have to pay that amount or I will get charged a late fee. It really is a shame. We like the house, and the neighborhood. Too bad company to rent from. Beware!!!

Strong communication and ease of doing everything online.

If I could give zero stars, I would. This experience reminds me of dealing with JWB all over again. Maintenance and repair concerns do not seem to be a priority. My cabinets are falling apart and coming apart, yet the issues have not been properly addressed.

What is even more frustrating is being forced to pay for an internet package that I clearly stated I do not want or need. I already have internet service at a much lower cost that works for me, and I refuse to pay an additional $85 added to my rent for something I did not choose.

This situation has been extremely disappointing and stressful. I expected better communication, better maintenance, and more consideration for residents' concerns. At this point, I honestly cannot wait until I am financially able to move because living here has become a frustrating experience. I truly wish I had never chosen this company.

Disappointed that my effort to clean the house was not recognized. Discouraged with invitation homes overall honesty, integrity and professionalism.
Move out deposit was deducted for ridiculous charges.
Do not rent with this company. Should be called slum lords.

I’ve been with Invitation home for under a year and although it’s not like and apartment where you can go request a on duty maintenance person, her with invitation home you have a professional based on the service needed to cover it. Even though it may take some time the work gets done.