Irish Parcels Avis 

The people at Irish Parcels are simply amazing, first class chrome service. They actually answer phone enquiries politely and efficiently. This is in stark contrast to many of the courier companies who gladly take your money and then it’s impossible to reach by phone. If you have a parcel to send, Irish Parcels is the only choice.

Outstanding every year. I use them to courier from Ireland to UK every Christmas. Completely hassle free.

I found your service very good. Your courier was very courteous and helpful when collecting box. I found your tracking system very easy to use. Thanking you ,will use your service in the future

Timely and traceable. However, collection time should be more exact, not just any time durinmg the day, eg between 0900 - 1200 etc...

Very easy to evaluate the parcel requirements as to weight and costings. I then received the appropriate labels from Irish Parcels, applied them as per instructions and the courier arrived albeit a day late to collect them.
All round a very satisfactory service

Very helpful customer service advisors and their page was easy to many over. If you are not sure of anything just ask them before you fill any form, As they will put you through correctly.

The service I have got from Irish Parcels on 5 different occasions to the US in the past year has been perfection itself. Door to door delivery within 2 days at a reasonable cost and perfect communication makes all the difference.

Easy to arrange supper quick service, reasonable. Very pleased

I have now used Irish parcels for two years sending parcels from Dublin to Vancouver. I have had no issues & the services is very efficient . Collection from your door & delivered to Vancouver within 5 days a fantastic services. Would defiantly recommend this company.

I've booked a parcel on 2 separate occasions. Both the times the collection was delayed. It was only the second time that I understood that the TNT driver was to be blamed for everything. Now although IPS couldn't do much about it other than rebooking it, what frustrated me was that this was not told at the time of booking. Hence what was meant to be a birthday gift is now a belated birthday gift.

1. Could've mentioned in the website that certain localities are hard for the drivers to access. I would've used a different collection address like I ended up doing.
2. Had this been told at the time of booking, I would've either dropped the parcel myself or changed the pickup point. Nearby drop off points could've been mentioned on the website.
3. Would be easier on both the sides if there was a customized IPS-TNT customer front, instead of ringing IPS first, then IPS ringing TNT and then getting back to us.

The parcel eventually got delivered, but there are a couple of bottlenecks that could be identified when you run a simulation model ( this is what I study).

On top of everything, they have an amazing customer interactions team, which I think is the main reason the business is staying afloat. Thanks and take care.

Pleasant experience.
The only issue was I had to print out the delivery sheet and there were COVID issues so it was hard to go out and print the label but overall, good service + great customer service.

Please be careful and avoid at all costs, the worst service I have ever encountered anywhere. Unable to deliver and then are shockingly rude about it. I took time to write this to genuinely warn customers, don't deal with them. Order number has been sent to supplier to verify. Useful that they choose to say this is unverified when it is negative.

Great Service, not always the cheapest within Ireland but good customer service. On last occasion ordered DPD it was no show, re-booked via email no show again. Customer Service has written to me (always in touch and reply or chase up the booking on my request) and informed what has happened so I requested a refund. There was no problem and I've arranged other service. It is not their fault as its a third party. It is simply courier services that fail. TNT always show up no problem, DPD is fussy -depending on a day and amount of packages they have so always keep checking with IrishParcels regarding the booking if its urgent or important and you booked DPD. Reg Customer Service Always in touch when I need them via email or phone, and helpful. Speaking good clear English.

Brilliant service, got there in one piece from Ireland to UK. Very quick and on time. Would defo use again.

The collection time is stated between 9-5 , too broad a timeframe , the driver should be able to contact you within a few hours of collection so that your not hanging around all day waiting and unable to do anything else

Collected and delivered in the time frame stated

A nightmare of a service, have paid 117 euro to delivery from Galway to London, when I printed the labels the wrong address for the receipent was on them. Irish parcels tried to blame me for putting in the wrong address!! I waited all day for collection nobody turned up
I now have to go and print new labels and see if they turn up to collect the parcels today
Do not recommend this company

TNT did not collect on the scheduled day, this resulted in the delivery being delayed.

This wasout side the control of Irish parcels.

Nick
IPS54517

Picked up as scheduled and delivered next working in Ireland. Fantastic service that I'll definitely be using again.