Iarnród Éireann Irish Rail Avis 

I have recently had the pleasure of travailing by train from Mallow to Killarney (return). The conductor Rodney (Dave to his friends) must be the most considerate and obliging employee on the entire Iarnród Éireann staff. His should get an award. Outstanding.

New timetable which is a joke. The peak hour trains on my route are less frequent now and of course running late. I just have to get an earlier train to arrive when the later train used to.
Do something, it’s a disgrace!

My thanks to host on train from Mallow to Dublin 28th August for his help in locating my Apple Watch left on train from Killarney to Mallow. Help very much appreciated.

Irish rail run a really poor service. Trains never run on time and passenger information is non existent. The worst thing is they don't care as there's no competition. Stay at home if you can or live near work. Buses are far better.

Absolute disgrace of a national rail system. An embarrassment to the country. Shameful shameful stuff. Nothing runs on time, not even informed of the 40 mins delay. Total joke.

I’ve been a regular customer of Irish Rail, but my recent experience was nothing short of shocking. I was traveling from Cork to Dublin on the 13th of August, 2024, with a first-class ticket. Due to unforeseen traffic, I missed my scheduled train. A staff member kindly informed me that I could take the next train without purchasing a new ticket. However, when the ticket inspector, Rafael, approached me, the situation escalated dramatically.

Despite explaining that I had been given permission to board, Rafael became confrontational, insisting that I did not have a valid ticket and demanding that I leave the train. He then began shouting at me, getting so close that I could feel his saliva. To make matters worse, he attempted to grab my phone, which was completely inappropriate and unprofessional.

When security and another staff member intervened, they were understanding and tried to resolve the situation by offering me the chance to purchase a new ticket, which I agreed to. However, Rafael refused to allow me to stay on the train, falsely accusing me of being aggressive and making threats, which other witnesses confirmed were untrue. His behavior caused a significant delay of about twenty minutes.

While the other staff members, including the station manager in Cork, were courteous and did their best to assist me, Rafael’s conduct was utterly unacceptable and unprofessional. I expect better from Irish Rail and hope they will take appropriate action to ensure this doesn’t happen to anyone else.

This incident has seriously impacted my perception of Irish Rail, and I would appreciate a proper resolution to this matter.

I found there customer care excellent when i had an issue and yhis is always a sign of a good company .

Portlaoise station is atrocious. Between trying to find your way around it’s like a maze the toilet has no toilet roll it’s disgusting and no human being to talk to!!

This company is still living in the past. We go the train from Cork to Dublin,changing in Malow.
We could not get a cup of tea or coffee on the train.
What a terrible service from a state run company. They have no competition so they get away with this sort or service. They would not last 5 minutes in the real business world.

My brother and I were waiting for the 12.45 train to Westport. We were waiting in the queue waiting to board. A man with a dog in a carry cage started to ram the cage into my brother's leg. We were in front of the man right in front of of the machine that takes the tickets. There was a Irish rail man with a orange visor on him . My brother asked the Irish rail worker to ask the man with the dog to stop ramming the dog carrier into his leg. He tipped the man on the shoulder and he turned around and said do not put your hands on me. My brother tried to explain that the man was ramming the dog cage in to his legs and the irish rail worker said stop you are giving me a head ache. My brother asked the man once again to help him and he told me brother if you don't stop I'll put you off the train and you won't be travelling. My brother asked him to listen to him and he kept raising his voice. With that 3 security guards approached. I asked the Irish rail worker did you not hear what was going on . He started to raise his voice at me . I tried to explain what was going on and he would not listen. The man with the dog started again while boarding the train . My brother told the man to go away from him. With that another Irish rail worker started to shout at us. My brother went on and boarded the train while.the Irish rail worker kept raising his voice at me. I told the Irish rail worker what had happened and he said to me that the other man with the dog was dealt with. He wasn't dealt with at all. He was allowed on to the train and nothing was said to him at all. They need to learn to communicate and listen to what was happening instead of shouting and telling people they have a head ache. My brother asked for help not to get abused by staff.

Meant to leave Sligo station at 7:05, but due to the oncoming train being delayed caused this train to be delayed by 40+ minutes. An absolute joke, happens all the time such poor service making everyone late for work etc

I live between London and Dublin and frequently travel on both London underground and overland rail system. Irish Rail stands tall when compared to London rail. I was on the Cork train today to Dublin fill of Cork supporters. Despites 1000's travelling today each train left on time and everyone serving us was great. Thank you for all the great work and support!

I have been using Irish Rail for many years now and it is a service that genuinely looks after it’s customers and it’s very clear! I have had situations where I took the wrong train and they have inconveniently sent a train for me at 11pm. They have escorted me to sit with the driver when I had issues with rowdy passengers on the train. Truly the kindest employees who go above and beyond. Thank you!!

At Limerick Junction getting off the Limerick train to change to Cork Train for a meeting - stupidly I got on the Dublin train and off I went - totally in the wrong direction. When I realised - the Irish Rail team were absolutely superb. They Checked with the driver for our best option, came back with options and they looked after us so well. Credit where credit is due - top class service thank you so much.

Very upset on Monday while trying to travel with Irish Rail. My son who is 2 months of age and I were travelling from Dublin to Thurles on the 12pm train. I purchased ticket at 11:35-11:40am so was down at the platform with plenty of time. Loads of people came after me and got a seat on the train. When I got on the train and met the Irish Rail worker he was most unhelpful and told me the train was full that I would have to stand, I said I couldn’t stand as I had a baby who I would need to feed etc. He told me to wait until the train was about to leave and he would see if there was any spare seats. The man then went off to assist people who wanted to be upgraded to first class. I waited out on platform for 15 minutes watching so many come after me and get seats. The man/worker never came near me again and the doors were closed and off the train went and I left on the platform.

Surely I could have been treated better. Not good enough at all.

I travelled on the 12 noon train from dublin to cork today ie wed 26th June. It was a pleasure dealing with the lady serving the teas/coffees. She was so positive and pleasant dealing with customers, a joy to see. She radiated sunshine that is sadly lacking in a turbulent world that we are sadly experiencing presently. The ladies name is Antonio (Portuguese). I trust my sentiments will be passed on to her. Pleasure as always travelling with Irish Rail.

The app was so easy& pleasant to use with full details of the journey given , a short time ago. Now it has been altered to a standard that is lower, giving less detail!

Forgot my leap card but had my ticket
Forgot my leap card but had my purchased ticket with me on the train and I showed evidence of my account to him and he still fined me but told me to appeal and it shouldn't be a problem to remove the fine. It took them 3 weeks to get back to me and they rejected my appeal and now I have to pay €100 as a student even though I showed evidence of my leap card student account via email. The employees are rude and intimidating and forceful and the services are slow and not helpful whatsoever.

Disgraceful. The train was 25 minutes late. Pig ignorant carriage staff. Totally condescending and just plain rude. I would never use this service again.

I was attacked in the train station in cork last week and the security man the only man wearing a high vis yellow vest was on his phone the whole time it happened as I shouted for help he walked as slow as he could and didn’t hang up his phone call untill it was too late the boy was gone who attacked me by time he even got to me afterward he laughed smirked and giggled at me with his colleague as I waited for the guards the other security guard who was wearing orange with a ginger beard and ginger hair told me to “shut my mouth” or I’d have to leave as I was telling my mom what happened crying because I was scared didn’t know this was how you treat a teenage girl