Iarnród Éireann Irish Rail Avis 

Disaster service! Trains are never in time, delays all the time (leaving/arriving), dirt everywhere, if the seasonal ticket lost - nobody from customer service cares in helping to recover it! Madness!

I tried to get on the 12.25 train from Cork to Limerick. I arrived at 12:24 and asked the two train stewards to let me get on. Both in unison said the train was locked, no entry. I appreciate that I was cutting it close, but it is just a pity that human kindness and customer service is no longer a priority.

Wish I could do a minus 1 star, the toilets are absolutely vile on the train I went to go wash my hands after spilling a drink on my hand and when I went to the toilet to was my hands the sink was jammed with tissue paper along side the floor that was full of a pool of urine, and then the toilet seat was absolutely covered in urine I got it all over my jeans and now have to go to Dublin with urine from someone else on the bottom of my shoes and also soaked into my jeans, I’m am genuinely horrified. The toilets are always bad but this genuinely made me so angry and uncomfortable. Absolutely septic

It’s never been the same since COVID. Engineering works every bank holiday, delayed trains and a complete suspension of on board catering.

Left my phone on Limerick to Dublin train on a Sunday.Contacted lost property.Person I spoke to couldn't have been more helpful. Made contact with the train on its return journey.Phone found and left at Limerick Junction for me .Great communication throughout. Thank you to all involved

Take the train about twice a week commuting Oranmore to Galway. Monday after Storm Eowyn, country in shambles, website wasn't working to prebook ticket with QR code. Long queue in front of ticket machine. Irish rail official checking nobody got on train without a ticket. I asked would he let me on if the train arrived before I managed to buy a ticket as website wasn't operational (as there was the long queue) he said no, you can't get on without a ticket. No apology for website down, nothing. This is Monday after the storm with half the country without electricity. I just got the ticket in time when the train arrived, but was very annoyed about the whole situation. Overcrowded trains and bad service, unfortunately I have to rely on irish rail to get into work. Also, the boarding situation for the 1720 train from Galway to Housten is total mayhem. I have missed that train on several occasions despite having a valid ticket and arriving 5 minutes prior to departure. Nobody knows where to queue, and no staff to help.

Horrible service!
I usually purchase monthly ticket from Monastervin to Dublin. I lost my ticket and eventhough I had a screenshot of my previous ticket. I was told to pay again.

I find this ridiculous and inconsiderate for customers that constantly commute. I'm going to move to Dublin so that I don't have ever spend money on train again.

My partner and I had booked tickets online in advance to ensure we would have a seat and that we could sit together. A 3hr journey is a long time to not have a seat and i am disabled. We got on the train in Dublin Connolly to go to Sligo and the booking system that shows the bookings above the seats was broken so our names weren't showing. We managed to locate our seats in the end, they were occupied and the passengers refused to give then to us. Of course noone on the train we can report these things to. I ended up having to sit on the floor in-between aisles which I think is a disgrace, especially considering my mobility issues. I paid for a seat and was made sit on the dirty floor. During the journey a woman got severely violent next to me, injured people around me and the guards had to be called. The train was delayed so we would have missed our connecting bus. We had to get off at leixslip when the guards were called to get a bus back to the city to stay in a hotel until we could travel back again the next day. This time we went by bus, the train was a disgrace. The train was severely overcrowded to the point that people were packed in like sardines in the halls and people were standing amd sitting all down the aisles. No breathing room. This is a health and safety violation not to mention a fire safety violation. You could not get to the doors or even to a bathroom. I advise to travel by bus in future because the trains have no security or anyone to speak to. They are not safe in any way. Ibrang irish rail to report the overcrowding and they didn't care

I had a most pleasant journey today with Irish Rail - Dublin to Limerick return via Limerick Junction. Easy to use on line booking. Frequent trains. Both railway stations clean and bright. Trains left and arrived on time. Pleasant staff. Comfortable seating with phone charging. Couldn’t ask for more!!

Just wanted to thank Willie at Connolly Station this morning, for all his help today in showing us how to pay for our parking. He walked us to a ticket machine and helped us do it. He went beyond his job and was really helpful. Brilliant customer service.

Awful, a booking issue every single trip, seats show green yet are still reserved. Booking just makes the lives of commuters more difficult as they’re the ones who are booted off of their seats. This system creates constant conflict. The train is always delayed making some have to get earlier trains (sometimes hours earlier) just in case of a the high likelihood one is delayed. Often trains are stopped for hours with no reasoning.

I am highly disappointed with your transport I came from Castlerea, roscommon at 14:20 I was meant to be in Heuston station Dublin at 16:20 it is currently 17:34 and we are not even halfway I expect more then a refund as I missed my very important doctor's appointment i expect compensation for my time

I wish I could give minus 5 stars.
Irish rail is an absolute disaster. The M3Parkway train to and from Broombridge is never on time....never.
I get on in Hansfield in the mornings at 07:14 and at the very least there is disruption at least once a week. I arrive at broombridge and the Luas pulls away just as 30 or 40 people get to the doors.
I arrived at broombridge last week at around 7pm, I was on the platform 20 minutes whe I heard an announcement that all trains were cancelled. I had to get a bus to Finglas then from there to Blanchardstown SC, then a 3rd bus to Ongar. I got home at 10.30pm.
Every day this week the train from Broombridge is late.
I lucky to get a seat an any of these journeys.
Irish are an absolute disgrace

Liz McCann

At least a minimum of 10 minutes late each time! All they ever post about on twitter is even the constant delays.

I’ve repeatedly been late due to the trains not arriving on time. The trains are also packed to the brim with people. Rarely ever get a sit or get be able to stand without having someone else on top of you. It’s shocking the pricing we pay for a ticket and the service we get.

Irish rail you seriously need to change!!

Communication is non existent. I have been chasing a refund which I was told I was getting since 10th October (today is 26th November). Just get a generic email back and nothing further. Very bad customer service.

I cannot say enough BAD things about the service of recent! Imagine if the rest of the Irish population done their jobs to the standard Iarnród Eireann do there’s?? It’s just so so so bad it’s a joke!!

Irish rail needs to fix their customer service. I was treated like sh*t by the guys at Galway rail station, and had to pay more than 16€ extra to get home with the last train. It's my responsibility to keep my phone on, but it decided to die that evening. I tried to say I have my name displayed over the seat and an ID card, didn't help much. They forced me to buy a new and expensive ticket, and I had to force them to help me, as they weren't interested at all (as a tourist this ticket machine was new to me). This was one minute before departure. The way these guys behaved was terrible, seemed like they made an attempt for me to miss the train. Customer service still doesn't want to refund this ticket..

Irish Rail is a complete disgrace. I have writing complaints and demanding my money back, which have been completely ignored. Constantly late, they feel like they have the right to keep passengers with no information while forcing to endure severe constant delays, in the cold with no clue when the train is arriving. This evening I have been waiting for over 30 minutes in the cold with no information what is happening and no updates. They have no respect. They literally think nothing of passengers.

The 23:25 left at 23:23 exactly
Never have ibever seen a train leaving earlier than the sated departure in the past but this seems to be a common trend now.
Everyone presume the time is 2 minutes earlier than it says!!!!!! Fck sake irish rail I had plans and you ruined them, thanks

I have been using this service every day for the past few months. I would say the trains are delayed 80% of the time on the line I take. Of course, customer service are awful at responding to complaints. You'll just get some generic response that doesn't address any of your issues if you complaints about the service or request a partial refund. It's baffling how they can provide a service this consistently terrible.