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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had an excellent experience with iRobust Tech even though I had to wait over a month to receive my camera. The reason for this was that the war in Iran impacted International travel and there were d... Voir plus

Noté 5 sur 5 étoiles

Best price I could find for the camera I bought. Item received right on schedule. I was able to contact their customer support and confirm delivery times without any issues. Will definitely look here... Voir plus

Noté 5 sur 5 étoiles

Camera received as promised, within the time frame suggested during Black Friday and protests! The lack of tracking information was a bit daunting, but they were very quick to respond through the... Voir plus

Noté 1 sur 5 étoiles

Stay clear of iRobust Tech: I'm still waiting for delivery one month after ordering and paying, with no further communication... I ordered a Samsung Galaxy S24+ on 19 April 2025, with a promised ET... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de photo
  2. Magasin de téléphonie mobile
  3. Entreprise d'électronique

Écrit par l'entreprise

South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

117 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Trustworthy and excellent prices

Their prices are excellent, and the service is friendly with an extremely helpful sales representative. While communication and order updates could be improved, the overall experience was very positive. They are highly trustworthy, and I will definitely be ordering from them again in the future.

23 décembre 2025
Noté 3 sur 5 étoiles

Need better Delivery Comms

The Prices were good, the communication above delivery times can be better. I waited for too long and had to make a few enquiries to find out where my order was. Especially when it is high price products we want to be assured and constantly communicated about our order, it would help feel more comfotable

29 novembre 2025
Noté 4 sur 5 étoiles

All went well

All went well, but they do not keep you up to date on the progress of the delivery, so you need to ask them

2 décembre 2025
Noté 5 sur 5 étoiles

Camera received as promised

Camera received as promised, within the time frame suggested during Black Friday and protests! The lack of tracking information was a bit daunting, but they were very quick to respond through the chat service (during working hours) and that was comforting. Satisfied and happy :)

p.s.

I don't usually write reviews but the prices were almost too good to be true, so I'm putting this here to relieve any coffee/red-bull night owl fanatics who might be worried.

24 novembre 2025
Noté 5 sur 5 étoiles

Great prices

Great prices, great service, my product arrived in time. Thebe was especially helpful. I would highly recommend.

24 novembre 2025
Noté 1 sur 5 étoiles

Placed an order 13 days ago

Placed an order 13 days ago. Order has still not left. Sent 3 emails and 1 voice message. None have been replied to. This is a 29K order. You would think there would be some level of service. I think i've been scammed...

19 août 2025
Avis spontané
Logo de iRobust Tech

Réponse de iRobust Tech

Hi Jay. Thank you for your feedback. We see that your were not satisfied with our level of communication and do sincerely apologize for that. We hold ourself accountable to improve on communication to avoid frustrations and worry in the future.

Your order was placed with us on the 19th of August 2025, delivered on the 1st of September (9th business day) which was 2 business days late as per our delivery time and do honestly see between that period, there was indeed gaps of communication from our side until we voluntarily sent you an email in the morning confirming that we'll be dispatching your order.

In saying this, we would like to apologize once again for any inconveniece and discomfort during this order process.

Noté 1 sur 5 étoiles

Stay clear of iRobust Tech

Stay clear of iRobust Tech: I'm still waiting for delivery one month after ordering and paying, with no further communication...

I ordered a Samsung Galaxy S24+ on 19 April 2025, with a promised ETA of around one week. I asked when I could expect delivery on 8 May. They apologised for the delay, blaming their IT company, and informed me that "my camera" shipment will be released the next day. Since then I've heard nothing further from them, and have received no phone.

19 mai 2025
Avis spontané
Logo de iRobust Tech

Réponse de iRobust Tech

*Update on 10 June 2025*

Hi Bernard,

We would like to apologize for the unpleasent shopping experience with us.

Your Samsung S24+ was delivered 3 weeks ago, are you able to please confirm receipt of delivery?
*************


Good morning Bernard,

I hope this message finds you well.

We made a huge mistake on our side and missed your order. Thisnone has nothing to do with customs delays or our supplier. The error is on our side and do take full accountability for our mistake.

We sincerely apologize for such an inconvenience caused to you. Our operations have not been smooth sailing on our side this past month.

Also, I see that that you bought the Nikon Z50 camera kit from us in 2023 and was delivered on time. We're very sorry for the unpleasent shopping experience that you had with us this time around.

How would you like to move forward with this order? Should we process the order with our supplier for delivery at our offices on Monday 26th of May and have it delivered to you on the 27th of May or should we process your full refund?

Once again, we are very sorry for the inconvenience.

Thanks

Noté 1 sur 5 étoiles

I would NOT go anywhere near this company

Adding to my previous review... two weeks later and I still don't have my product. Constant excuses, poor communication. Don't make the same mistake I did, go with a reputable company.

When they finally replied on May 13th, they assured me the order would be dispatched that same day. Yet two days later, there was still no delivery. After another follow-up via live chat, I was told my order had been mistaken with someone else's called 'David'!! I was then informed that the shipment containing my item was delayed due to customs inspections.

As of May 19th, I still have no idea when to expect my order.

5 mai 2025
Avis spontané
Logo de iRobust Tech

Réponse de iRobust Tech

*Update on 10 June 2025*

Hi Devan,

We would like to apologize for the unpleasent shopping experience with us.

Your Sony A7 IV Camera was delivered 3 weeks ago, are you able to please confirm receipt of delivery?

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