iRobust Tech Avis 117

Parcel was delivered earlier than the expected date, love it

Everything went well. The good were delivered timeously in good condition. What more do you want.

Very helpfull over the phone, I think a tracking system will be great, so we can see when package leaves your warehouse.

When I ordered, the item was in stock with a 5-7 day shipment period. To my surprise, the item had to be ordered and took a long time to arrive. Also, at some point noone was responding to the questions that I was asking regarding delayed delivery.

Great product at a competitive price and effective communication from the sales team.

I am extremely satisfied with the product that I have purchased. It was decently priced. There was quite a delay in the delivery of the item (order was confirmed on 28/11 and I only received it on 13/12). I wouldn't have mind the delay if I was regularly updated on the obstacles in the process.

Communication was a major issue. I never knew where my package was, when it would arrive, if they received my payment, or even if this website was a scam. I eventually received my package five days after they said it would be delivered. Overall, this was a terrible shopping experience, and I will not be using them again for future purchases.

Overall good, was kept informed of the delivery process. Only problem was communication. The phone line was always busy, could not talk to them. Of my emails their was only one reply. Stll waiting for reply on last one asking for copy of invoice.

I placed and paid for my order the 2de of Dec, as of date have not received anything ( 10 days later ). I've mailed a few time, no response, I phoned, can't get a person on the line. I have asked them to cancel the order and refund me as I'm leaving the country the Friday, no response, terrible horrific service. ( no service )

First time I bought an item from this place. Ordered and paid on 2 Dec 2024. Didn't hear anything from them until I called on 9 Dec. They promised shipment on 10 Dec. No shipment notification on 10 Dec and no one answers emails or answers the phone. I really hope to get my item this week. But I will not recommend this supplier at all.

Update: They actually did deliver my item on 11 Dec. However the fact that they were unreachable and didn't answer emails or chats did make it a negative experience. They've acknowledged their shortcomings on my public reviews but still never responded to my emails.
It all worked out so perhaps I'll give them another chance next time.

Thank you Thebe for assisting me, I had some frustrations but you really tried to assist in a professional matter. My parcel is on the way and I really cant wait. Thank you. If they upgrade the way of communication and indicate properly the waiting period then I believe you will get more 5 stars

These guys shall be stopped from doing what they do. The way they operate has nothing to do with normal online shopping / selling of goods.
After you purchase you receive email from store+29487464547 AT t.shopifyemail.com
If you intend using shopify you can do direct
iRobust does not have a working phone line and they do not attend to messages on the chat platform.
I feel being scammed and will see how far this will go.
6 days - no trace of goods or any communication

Today 2024-12-19
I owe to add here that my order arrived on the 12/12/24 and iRobust got engaged only after I posted this review. I requested a tax Invoice and was provided with a proforma. Seems like they are not VAT vendors. I hope I am lucky with the goods as I have very little faith in the warranty through iRobust.

Thank you I received my order. Communication between me and Thebe was clear. I recommend Irobust Tech. Kusazoba mnandi

Overall, the service was very good. The only minor hitch was that information I sent to pass on to the courier didn't reach the person making the delivery and it failed the first time. However, this may have had nothing to do with iRobust Tech. The courier co. may not have forwarded the info. If that's excluded, my rating would be 5*. Many thanks!

Communication and feedback

It was nice to talk to someone who could understand me and answer all questions truthfully. Everything was explained in detail from the origin of the products right to delivery and guarantees. Service you rarely find in this country.

Great Service, delivery was a little longer than expected.

Thebe was very helpfull and convinced me to buy at the cheapest place.

I am trying to return a faulty product, but there has been very little communication regarding my camera that I spent so much on with iRobust Tech.