Gutes Unternehmen zum weiterempfehlen. Die Kommunikation und Reaktionsgeschwindigkeit war ausgezeichnet. Die Fahrer waren Pünktlich. Leider war die Auswahl der Fahrzeuge nicht immer an die Anzahl d... Voir plus
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Lisez les avis des autres
I hired Irro for a transfer of 6 to the Guggenheim museum and San Sebastián after landing in Bilbao. Later in the week for a transfer from San Sebastián to Bordeaux. The drivers were on time, ver... Voir plus
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I rented a bus from this company for a 9-day trip. We had a major problem on the first day and struggled to reach them due to technical issues with their system. We had to solve the problem ourselves.... Voir plus
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Very good provider. Bus charter services all over Europe. Great team behind the szenes. We truly had a perfect bus charter experience in Berlin.
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À propos de l'entreprise
Écrit par l'entreprise
With Irro Charter, renting a bus with a driver anywhere in Europe is easy boarding. Since 1972, our family-run company has been dedicated to providing the highest standards in travel – offering long-distance coaches, comfortable mini-buses or state-of-the-art vans as well as an experienced bus charter service. Our professional drivers, 24/7 phone support and trusted network ensure your journey is smooth and worry-free. From simple transfers to tailor-made tours across borders, we make travel effortless and enjoyable.
Coordonnées de contact
Dannenberger Straße 32, 29439, Lüchow, Allemagne
- +495841977325
- info@irro-charter.com
- irro-charter.com
4,5
Excellent
160 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Perfect transportation for wine tasting in Italy
We had an excellent trip to a winery for our group wine tasting. The vehicle was very clean and comfortable, with air-conditioning. The driver was very friendly and could speak some English. He was early to pick us up, which we appreciated, and was flexible for our return timeline. I would definitely book transport with this company again.
5 août 2025
Avis spontané
Réponse de Irro Charter
Dear Michele,
Thank you so much for your wonderful review. We are thrilled to hear that everything went perfectly for your wine tasting trip in Italy. It’s great to know that you found our vehicle comfortable and clean, and that our driver’s punctuality and flexibility added to your experience.
We truly appreciate your kind words and would be delighted to welcome you again on your next adventure.
Your Irro Charter Team
Sehr zuverlässig
Der Bus war bei beiden Fahrten sehr pünktlich am verabredeten Ort. Sehr zuverlässig!
20 juillet 2025
Avis spontané
Réponse de Irro Charter
Lieber Kortstock,
vielen herzlichen Dank für Deine tolle Bewertung! Wir freuen uns sehr, dass alles pünktlich und zuverlässig geklappt hat und Du mit unserem Service zufrieden warst. Genau das ist unser Anspruch, und es ist schön zu hören, dass wir ihn erfüllen konnten.
Wir freuen uns schon, Dich bald wieder an Bord begrüßen zu dürfen.
Dein Irro Charter Team
Réponse de Irro Charter
Dear Linda,
thank you so much for your wonderful feedback! We are delighted to hear that you experienced our service as polite, professional, and of high quality. Your kind words motivate our team to keep delivering the best possible service for our customers.
We truly appreciate your trust and look forward to welcoming you again in the future.
Your Irro Charter Team
Irro Charter Fraud / Scam
Irro Charter Fraud / Scam
I paid €10,412 for a promised premium 22-seater luxury bus (2023 model). Instead, Irro Charter delivered a cheap 7-seater from 2014 — an inferior vehicle worth only a fraction of what I paid. This is not a mistake, it’s fraud.
They even admitted in writing the bus was not what was agreed, but refused to refund me unless I cancelled my PayPal claim and promised to stay silent. That’s blackmail + misrepresentation.
Irro Charter cheats, lies, and robs its customers. They will take your money and deliver something completely different.
10 juillet 2025
Avis spontané
Réponse de Irro Charter
Dear Su H,
we take your accusations very seriously. However, we cannot accept your description of events as truthful. Our team was in close communication with you throughout the entire planning and execution of your trip, and we worked diligently to make your tour possible.
Your claim of fraud is unfounded. PayPal has independently reviewed your case and concluded that there was no reason to issue a refund. Suggesting otherwise misrepresents the facts. Please also note that making false accusations such as “fraud” or “scam” is against Trustpilot’s guidelines, and we will therefore report this review.
We remain committed to delivering professional and reliable service to our customers and regret that you chose to describe your experience in this way.
Your Irro Charter Team
Be very careful of Irro Charters
Be very careful and very wary of choosing Irro Coach Charter! Before you make a booking, carefully read their Terms & Conditions, particularly note their cancellation fees.
I did not, and after paying in full 1122 EUR for a private coach for my family of 8 persons, I had to cancel. I gave Irro Charter nearly 2 months notice of the cancelation yet they charged me a 75% of the total 1122 EUR as a cancellation fee.
Personally I think this was a disgraceful act with Irro taking full advantage in charging such an exorbitant 75% cancellation fee.
If you are thinking to book a private charter, take my advice and look at other companies and do not choose Irro. I'm sure others are much better run companies who can & will sympathize when an unfortunate family issue necessitates having to cancel a booking.
15 juillet 2025
Avis spontané
Réponse de Irro Charter
Dear Leon,
thank you for sharing your feedback. We are truly sorry to hear about your disappointment regarding the cancellation of your booking.
Please allow us to clarify: our cancellation policy is transparently outlined in our Terms & Conditions, which are shared with every customer prior to confirming a booking. The 75% cancellation fee applied to your case was not an arbitrary decision, but rather in accordance with these agreed terms. The reason behind this policy is that when a coach is reserved exclusively for a customer, we allocate resources and block availability, which makes it difficult to reassign the vehicle and driver on short notice.
We fully understand that cancellations can be caused by unforeseen personal circumstances, and we regret that this situation has caused you frustration. At the same time, we must apply the same policy fairly and equally to all customers in order to operate responsibly.
We do value your feedback and will take it into account when reviewing our processes.
Your Irro Charter Team
Pre-Wedding Meal - Italy
We planned a meal in Ravello, Italy for our wedding guests the night before our wedding.
The meal venue was 1 hour away from the wedding venue and we had over 70 guests which required 2 coaches to transport due to vehicle sizes allowed in Ravello.
Also, on the night of travel there was a celebration along the Amalfi coast so sections of the road were closed.
We could not have been happier with the service provided and comfort that Irro Charter had undertaken planning of the route due to the road closures and vehicle sizes.
Tremendous service and drivers.
And the most reasonable by a large difference.
Would highly recommend.
29 juin 2025
Avis spontané
Réponse de Irro Charter
Dear Lewis,
thank you so much for your wonderful 5-star review and for sharing the details of your special occasion with us. We are truly honored that you entrusted Irro Charter with the transportation of your wedding guests during such an important celebration.
We’re delighted to hear that everything went smoothly despite the challenges of road closures and the unique logistics in Ravello. It makes us proud to know that our team’s planning and your drivers’ dedication ensured a seamless and comfortable journey for all of your guests.
Your kind words and recommendation mean a lot to us. We wish you all the best for your future together and many more joyful celebrations.
Your Irro Charter Team
Einwandfreier Service
Einwandfreier Service. Wir waren eine Reisegruppe von 20 Personen in Antwerpen und unser 3-Tägiges Rahmenprogramm hat sich aufgrund der Gegebenheiten oft geändert. Irro hat jeweils sehr spontan gehandelt und es geschafft, Ihren Service stets unseren Änderungen anzupassen. Die Kommunikation war durchgehend einfach und unkompliziert, egal ob per Mail oder per Telefon. Beide Fahrer waren immer pünktlich und zuvorkommend. Ein grosser Dank geht an Dimitri, der uns 2 Tage chauffiert hat und an Tessa, welche im Hintergrund mit unseren Änderungen jongliert hat.
25 juin 2025
Avis spontané
Réponse de Irro Charter
Liebe Lamprecht Transport AG,
herzlichen Dank für Ihre wunderbare 5-Sterne-Bewertung und das tolle Feedback. Es freut uns sehr, dass wir Ihr Rahmenprogramm in Antwerpen flexibel und spontan begleiten konnten und die Kommunikation für Sie jederzeit einfach und unkompliziert war. Ein besonderes Dankeschön geben wir gerne an Dimitri für seinen großartigen Einsatz vor Ort und an Tessa für ihre zuverlässige Organisation im Hintergrund weiter.
Wir freuen uns schon jetzt darauf, Sie bei einer zukünftigen Reise wieder unterstützen zu dürfen.
Ihre Irro Charter Team
die Kommunikation war freundlich und…
die Kommunikation war freundlich und schnell.
27 juin 2025
Avis spontané
Réponse de Irro Charter
Hallo H. Ringel,
vielen Dank für Ihre Bewertung und Ihr positives Feedback. Es freut uns sehr zu hören, dass Sie unsere freundliche und schnelle Kommunikation schätzen. Wir arbeiten stetig daran, unseren Service weiter zu verbessern und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Ihre Irro Charter Team
Delivered - exactly as planned!
Everything went as planned. Secured priority pick up location in the heart of Rome during a busy time. Driver accommodated our needs and minor changes or requests.
4 mai 2025
Avis spontané
Réponse de Irro Charter
Dear Karen,
Thank you so much for your kind review!
We’re delighted to hear that everything went exactly as planned and that your experience with us in the heart of Rome met your expectations. Securing a priority pick-up in such a busy area is always a challenge, so we’re glad we could make it work smoothly for you. It’s also great to know our driver was accommodating and responsive to your needs and requests.
We truly appreciate your trust in Irro Charter and look forward to supporting your travel plans again in the future.
Warm regards,
Your Irro Charter Team
Schnell und kompetent
Wir haben für eine Gruppenveranstaltung erstmalig Irro Charter gebucht und gute Erfahrungen gemacht. Die Buchung und Abwicklung war schnell und reibungslos, der Busfahrer sehr freundlich und hat die Gruppe gem. Agenda stets pünktlich gefahren.
26 mai 2025
Avis spontané
Réponse de Irro Charter
Vielen herzlichen Dank für Ihre positive Bewertung und das entgegengebrachte Vertrauen!
Es freut uns sehr zu hören, dass Sie mit unserem Service bei Ihrer ersten Buchung zufrieden waren und insbesondere die unkomplizierte Abwicklung sowie die Pünktlichkeit und Freundlichkeit unseres Fahrers hervorheben. Genau das ist unser Anspruch – zuverlässige und angenehme Gruppenreisen möglich zu machen.
Wir würden uns freuen, Sie auch bei zukünftigen Veranstaltungen wieder unterstützen zu dürfen!
Mit freundlichen Grüßen
Ihr Irro Charter Team
Strathmore University Academic Trip 2025 (Spain-France)
Irro Charter is a professional company and we are pleased with the experience. Nonetheless, I would like to highlight one unpleasant experience with one driver; When we arrived in Madrid, I bought a Spanish Sim from Lebara and I tried calling the driver (Sergio) by phone and Whatsapp, the driver was unresponsive, I made a number of calls to him but he still did not answer. When he finally did he directed us to go to the bus terminal, when I eventually found him he was just on phone and very upset about our delay. I am kindly suggesting that next time there is a pick-up from the airport could the driver please come at the departure exit with a sign reading Strathmore University. That way it will be easy to locate the driver and for the driver to lead us to the bus. Sergio the driver in fact left the shift to another driver. The rest of the drivers were superb and fantastic, Madrid to Pamplona and Pamplona to Paris and the drop offs within Paris. For the long trips e.g. Pamplona to Paris, we would kindly request to have a bus with a toilet in future. Overall, we are happy with the experience with Irro Charter however we would like to have Sergio the pick-up driver at the airport to be sanctioned because of his ill-mannered behaviour and unprofessionalism. We look forward to working with you once again in the future and keep up the good work.
5 mai 2025
Avis spontané
Réponse de Irro Charter
Dear Stephen,
Thank you very much for your detailed and thoughtful feedback – and for choosing Irro Charter for Strathmore University’s academic trip across Spain and France.
We are truly grateful for your kind words about the overall experience and are especially pleased to hear that most of our drivers delivered superb service throughout your journey. It’s always our goal to provide reliable, professional, and comfortable transport, and we’re delighted that this was your general impression.
At the same time, we sincerely regret the inconvenience caused by the initial airport pick-up in Madrid. Your comments regarding the difficulty in reaching the driver and the lack of a clear meeting point are well taken. Please accept our apologies for this situation — it does not reflect our standards of professionalism or the quality of service we aim to provide. Your suggestion of having the driver meet passengers at the airport with a sign is an excellent one, and we will make sure this becomes a standard practice moving forward.
Regarding the request for buses with onboard toilets for longer journeys, we fully understand and will take this into account for future planning to ensure greater comfort for your group.
Please rest assured that we will follow up internally on the matter involving the driver Sergio to ensure such conduct is not repeated. Feedback like yours is essential for helping us improve.
We truly value your partnership and are looking forward to supporting you again on future trips.
Warm regards,
Your Irro Charter Team
Spontan und Unkompliziert! :)
Klare Empfehlung!
Zwei Tage vor unserer Veranstaltung ist unser Shuttle-Bus ausgefallen – eine echte Herausforderung, vor allem, wenn man kurzfristig einen Ersatz für Nacht- und Wochenendfahrten braucht. Doch Roman Pils hat alles möglich gemacht – mit beeindruckendem Einsatz und einer unglaublich sympathischen Art. Dank ihm und seinem Team lief am Ende alles reibungslos. Wir sind super happy und sehr dankbar! Absolute Weiterempfehlung für diesen professionellen und zuverlässigen Service. Vielen Dank nochmals an Roman und das gesamte Team!
Beste Grüße :)
Nikki
6 mars 2025
Avis spontané
Réponse de Irro Charter
Liebe Nikki,
herzlichen Dank für deine wunderbare Bewertung und die lieben Worte!
Es freut uns sehr zu lesen, dass wir euch in dieser spontanen Situation helfen konnten und alles reibungslos verlief. Gerade bei kurzfristigen Anfragen ist es uns ein besonderes Anliegen, mit Flexibilität, Engagement und einem Lächeln für unsere Kund:innen da zu sein – umso schöner, dass du genau das erlebt hast!
Ein großes Dankeschön auch von Roman – er hat sich sehr über dein Lob gefreut. Wir freuen uns schon auf ein nächstes Mal und stehen euch jederzeit wieder gerne zur Seite.
Beste Grüße zurück 😊
Dein Irro Charter Team
Kudos to Irro-Charter's customer…
Kudos to Irro-Charter's customer support team! They are responsive and helpful, making the booking process a breeze. A reliable partner for group travel.
27 février 2025
Avis spontané
Réponse de Irro Charter
Thank you so much, Anthony, for your kind words and thoughtful review!
We’re thrilled to hear that our customer support team made your booking experience smooth and easy. It’s always our goal to be a reliable and helpful partner for all your group travel needs, and your feedback truly means a lot to us.
We look forward to supporting your future journeys!
Your Irro Charter Team
Irro organised a fabulous bus trip
Irro organised a fabulous bus trip for us.
Everything went very well and the group enjoyed the trip and the day immensely.
Harry our driver gave excellent service and his English is very good.
We would certainly recommend Irro for anyone wanting a bus charter.
19 février 2025
Avis spontané
Réponse de Irro Charter
Thank you, Julian, for your kind words.
We are delighted to hear that your group had a fantastic trip and enjoyed the experience. It’s great to know that Harry provided excellent service and made your journey even more enjoyable.
We truly appreciate your recommendation and look forward to welcoming you on board again in the future.
Your Irro Charter Team
Football Team Trip
I recently had the pleasure of utilizing the services of Irro and was thoroughly impressed with their exceptional service. From the moment of booking to the completion of our trip, every detail was meticulously handled with professionalism and care.
Our driver, Karl, was not only punctual and courteous but also incredibly knowledgeable about the area, ensuring a smooth and enjoyable journey. The bus itself was immaculate, comfortable, and equipped with all the amenities we could ask for, making our trip both relaxing and enjoyable.
Whether you’re planning a corporate outing, family reunion, or any group travel, I really recommend Irro. They truly exceed expectations in every aspect and guarantee a top-notch travel experience.
Thank you, Irro
5 octobre 2024
Avis spontané
Réponse de Irro Charter
Dear T.S.,
Thank you so much for your wonderful review. We’re thrilled to hear that your football team’s trip was such a positive experience and that every aspect of the service—from the initial booking to the journey’s end—met your expectations. Karl will be delighted to know his punctuality, local knowledge, and professionalism made a lasting impression.
It’s also fantastic to hear the bus’s comfort and amenities added to the enjoyment of your trip. Your recommendation means a lot to us, and we look forward to the chance to assist you with future group travel plans.
Your Irro Charter Team
Truly Outsanding Service
I was able to completely co-ordinate my group touring from the USA before arriving in Europe. IRRO made it so easy and the result was truly outstanding and exemplary in every way. It is hard to find the words to say how extraordinarily good IRRO is as a charter company, and their people are with which to work.
1 octobre 2024
Avis spontané
Réponse de Irro Charter
Dear Joseph,
Thank you very much for your generous review. We are delighted to hear that coordinating your group’s tour from the USA was smooth and that our team could make the experience truly outstanding for you. Providing a seamless and exceptional service is what we strive for, and it’s wonderful to know we met your expectations.
We look forward to the opportunity to serve you again on future travels.
Your Irro Charter Team
Unfortunately
Unfortunately, I cannot recommend this service. Despite numerous negative reviews, it appears that the company is actively removing them. My experience was especially disappointing due to the unprofessional conduct of the female manager who served me.
She was unable to communicate properly in Russian, and when my colleagues tried to speak to her in English, it was still unsuccessful and quite rude.
Perhaps the issue is that you don't want to serve clients from Russia, which have a market in Germany?
17 octobre 2024
Avis spontané
Réponse de Irro Charter
Dear Evdokia,
Thank you for your feedback. We’re truly sorry to hear about your negative experience and understand your frustration. We value all customer insights and will use your comments to improve our services.
If you'd like to discuss this further, please feel free to reach out to us directly.
Your Irro Charter Team
Would not recommend for corporate events/events which require strict agendas and smooth communication
We are an event company and often book different forms of transportations across Europe, US, and Asia. This is the first time we have not been able to find a way to communicate with a provider. From driver being late to multiple miscommunications about arrival and departure times, to then being charged extra for the arrival of the bus earlier than requested on one of the days. You also cannot get to talk to any management as it seems that 1 person does multiple things and does not care to find a solution. This is the first time we are writing a negative feedback to anyone. This company might be ok for some travel tours etc but for corporate events and bookings which require precision and proper correspondence, they are simply not knowledgeable enough.
19 septembre 2024
Avis spontané
Réponse de Irro Charter
Dear Alek,
Thank you for your feedback. We’re truly sorry to hear about your negative experience and understand your frustration. We value all customer insights and will use your comments to improve our services.
If you'd like to discuss this further, please feel free to reach out to us directly.
Your Irro Charter Team
All service was good and price good.
My group was very satisfied with the service.
21 mai 2024
Avis spontané
Réponse de Irro Charter
Dear Tõnis Randala,
Thank you for your kind review and the 5-star rating. We are delighted to hear that your group was satisfied with our service and found the pricing to be good. Your positive feedback is greatly appreciated, and we look forward to serving you again in the future.
Your Irro Charter Team
Réponse de Irro Charter
Dear Juan Antonio Tortella Balbas,
Thank you for your feedback. We’re truly sorry to hear about your negative experience and understand your frustration. We value all customer insights and will use your comments to improve our services.
If you'd like to discuss this further, please feel free to reach out to us directly.
Your Irro Charter Team
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