isaacstreasures.com Avis 

290
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Shopped with Isaacs treasures since my son was a few weeks old purchasing petit boum bottles & sensory toys, he’s nearly 6 year old now and ive purchased amazing brands such as tonies, tickit, curiosi... Voir plus

Noté 5 sur 5 étoiles

We absolutely love shopping with Isaac’s Treasures. Their toys & resources are wonderful, they always stock the latest lines and it’s a pleasure to browse the website. Always speedy delivery too and t... Voir plus

Noté 5 sur 5 étoiles

We love Isaac’s treasures, we’ve been shopping here for over a year now as we love how many different brands they stock and the variety of products available. They are always quick to ship so turnarou... Voir plus

Noté 1 sur 5 étoiles

After reading through the number of terrible reviews this woman has received, I realized I was far from the only person who had a negative experience dealing with her. It’s honestly shocking to me t... Voir plus

L'entreprise a répondu

4,2

Bien

TrustScore 4 sur 5

290 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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4,2

Tous les avis

(290)

26 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Very disappointed the item delivered is…

Very disappointed the item delivered is damaged and dangerous for a child to attempt to play with as the wood is splintered. In a section.

I have requested to return the item and am still waiting on communication to confirm when and a returns label will be made available to me and a refund issued.

26 février 2025
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Réponse de isaacstreasures.com

Hi this is likely been damaged in delivery, you emailed me 4th March I responded same day. You asked me if I could replace it and as I don’t have anymore stock due to it being a clearance line I informed you that it couldn’t and I would provide a returns label. Leaving me a 1* review seems extremely unfair since the item wasn’t known to be damaged on sending and I emailed you straight the way to resolve. Nothing more could be done on my part….

Noté 5 sur 5 étoiles

Quick delivery & well packaged.

I ordered the Stag, to match the Goose I received as a gift. These are lovely quality products and match the description exactly. It arrived quickly and was packaged well. These will be used as cake toppers for our wedding and will make a lovely keepsake!

24 novembre 2024
Noté 1 sur 5 étoiles

You took forever to send the item

You took forever to send the item. It still has not arrived. Now it is stuck in customs, quite possibly because the item description is inaccurate. I wish I had not ordered from you. I guess Brexit has consequences.

26 décembre 2024
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Réponse de isaacstreasures.com

I'm really disappointed to see this review especially as you have not contacted me beforehand? You ordered on Boxing Day a public holiday for most the world it’s Christmas !!! The delivery timescales were clearly on my website as I were taking a Christmas break with my children and since they did not go back to school until 7th January this is when I returned. I dispatched your order on my very first day back. In terms of tracking there is nothing incorrect with any description and upon checking it's been released and a delivery attempted so I hope you will reconsider this really unfair review as all the info was there for you to read!

Noté 5 sur 5 étoiles

efficient

efficient, good service.

26 novembre 2024
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Réponse de isaacstreasures.com

Thanks so much for taking the time to leave us a review :)

Noté 5 sur 5 étoiles

Worrying ?

This just needed a little more communication than existed. But we are happy with reply from company and re visit star rating now .
4 working days of communication issues but past that now and thank you .

UPDATE -UPDATE 18/11
My wife has received a email from the company , the item ordered evidently was a pre order item and can’t be dispatched before the owning company release their orders .
So apologies received and we appreciate
we must also say , had we been aware it was a pre order scenario, we would have understood and not chased down .

18 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Happy Customer

My product was packaged very well and arrived within the time frame. The children love it. Great buy!

27 octobre 2024
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Réponse de isaacstreasures.com

Thanks so much for your review so happy the children love your purchase :)

Noté 5 sur 5 étoiles

Such a wonderful company

Such a wonderful company! I was able to purchase a variety of resources for my reception children and my girls at home. High quality beautiful toys! Easy to order and quick delivery.

24 septembre 2024
Noté 5 sur 5 étoiles

Great range of open ended toys

I'm a returning customer to this shop. Love thru range, especially the open ended toys. Always great service and quick delivery, I also follow their social media, and I've noticed they have lots of deals, that are do worth it! Recommended!

30 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Quick efficient service and an amazing…

Quick efficient service and an amazing range of products! I would buy far more if I could! I have never received any issues with delivery and items are always dispatched promptly. Cannot wait to use the new items at school next week.

24 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Another amazing order!

Another amazing order that arrived 2 days later! We order a few times a month and every order is fulfilled within a day or two and with us a day later. We never shop anywhere else. Donna is lovely and goes over and above (even when I add items last minute). I love the face they offer clearpay and klarna which helps us out no end.

10000% recommend!

26 juillet 2024
Noté 1 sur 5 étoiles

Terrible Customer Service Experience

Terrible Customer Service Experience. I was charged additional shipping fees AFTER checking out on my order. Then, I was charged a cancellation fee that was not listed ANYWHERE during the check out process.

30 juillet 2024
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Réponse de isaacstreasures.com

You ordered a U.K. only item this was not only clear on the collection but stated on the actual listing in bold writing however you still proceeded to order it. As you ordered to an address in Canada we can’t ship it for the standard postage hence being a U.K. only product so the additional postage invoice was sent as you ignored this info. The cancellation fee is to cover what your payment provider charged us as you decided to cancel, if we have no sale we have nowhere to soak this up. Again this is in our terms and would invite you to read the info available to you !

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