Shopped with Isaacs treasures since my son was a few weeks old purchasing petit boum bottles & sensory toys, he’s nearly 6 year old now and ive purchased amazing brands such as tonies, tickit, curiosi... Voir plus
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We absolutely love shopping with Isaac’s Treasures. Their toys & resources are wonderful, they always stock the latest lines and it’s a pleasure to browse the website. Always speedy delivery too and t... Voir plus
We love Isaac’s treasures, we’ve been shopping here for over a year now as we love how many different brands they stock and the variety of products available. They are always quick to ship so turnarou... Voir plus
After reading through the number of terrible reviews this woman has received, I realized I was far from the only person who had a negative experience dealing with her. It’s honestly shocking to me t... Voir plus
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À propos de l'entreprise
Coordonnées de contact
53 Kingsway North, LE3 3BD, Leicester, Royaume-Uni
- info@isaacstreasures.com
- isaacstreasures.com
4,2
Bien
290 avis
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A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Don't like such service
I purchased in this shop, and expect delivery cost 20$. I payed for the order and delivery. But after 1 week that manager sent me to pay 40$ more for delivery. 60$ total for delivery. It was to much for delivery cost, and asked to cancel my order.
Some time later manager wrote me a message
"The postage covers up to 2kg this is over 2kg so the postage has to be paid we have never promised anything. If you don't want to purchase then simply don't order.
I will pass this on for a refund minus the fees detailed in my last email "
I don't think it is good service not to tell me delivery cost at the beginning, and then charge me money if i don't agree to pay much more. They charged me 5GBP and 5% from my payment via GooglePay.
Approximate weight of my package is 2,9kg for reference. This weight i took for toy official website.
3 weeks passed from my purchase to refund
P.s
My message before was
"It wasn't my mistake. The delivery cost was 3 times more, that you promised.
However I don't won't buy from your store anyway
Cancel my order"
I don't think it is rude. I don't expect such price. In message before you wrote me that i have to pay money if I don't agree with delivery cost. I told you about my feelings. I don't want to pay extra 40$ that is why I have to pay money for cancellation.
P.p.s
Weight is 2.9kg on the official site connetixtiles.com /product/106-piece-pastel-ball-run-pack-au/
26 décembre 2022
Réponse de isaacstreasures.com
Hi, our postage clearly states it only covers up to 2kg ( this is a small parcel) and to contact us for anything more for overseas customers. We also make it clear in our delivery section that if you place the order regardless an invoice for the additional postage will be sent. This is what we did, we don’t control the postage prices unfortunately. You ordered the Connetix Paatsl Ball run this is a large parcel and over 3kg once packed into a box with protective packaging! You were also ordering from Ukraine, a country no courier wants to deliver to!!! So the 1 I found the price is the price.
As you didn’t contact us prior and choose to cancel, the fees we are charged by your payment provider are passed on as we no longer have the sale to soak these up and as a small business won’t be left out of pocket if our website is ignored We also make this clear in our deliver section.
We would advise you to read all the information available to you as this could have been avoided.
I can also see the response you mention was to a rather rude message you had emailed through to us.
You placed the order Boxing Day and we didn’t return to work until 5th January again all communicated on the website so of course the refund took a while
I can’t comment as I have not received…
I can’t comment as I have not received my order yet or had any up dates on the order
I just hope it comes in time!
25 novembre 2022
Réponse de isaacstreasures.com
Hi you’ve ordered an item which is a pre order product for early December dispatch which was clearly displayed so this is a little unfair. Your item as planned will be dispatched this week
Fantastic experience
Quality toys, fantastic customer service. Would highly recommend to anyone.
1 décembre 2022
Durable Lanka Kade toys and great customer service!
We ordered Lanka Kade farm animals and a nativity set.
Our grandsons are enjoying both and the quality and durability are very good…we live in the southeastern US and our toys arrived in great condition…thank you, issacs treasures for your caring and efficient customer service….we will definitely order again!
7 novembre 2022
Have ordered a few times of this site…
Have ordered a few times of this site all good quality and fast delivery
5 septembre 2022
Great service and great quality…
Great service and great quality products. Quick to respond to email. Very pleased with this shop.
7 octobre 2022
Wonderful service!
Wonderful service!! I ordered some lanka kade figures to help me with my story sack for my classroom. Donna the owner of Isaac’s Treasurea delivered these super fast! I am so impressed with the standard of service. When my packaged arrived, all the figures were nearly placed with surrounded paper to protect them. Thank you so much for saving a teachers bacon!
1 septembre 2022
All round happy customer
All products were packed well. Good quality, look as good as they do on the website. Kept up to date with dispatch/ delivery dates. All around happy customer. Will definitely order again.
7 septembre 2022
Really great company and product and service
Really happy with the product and the company we’re really helpful in checking I received it ok. The archway is beautiful quality and well worth the cost hopefully we will treasure it for a long time. Thanks
18 août 2022
So helpful!!
Isaacs Treasures could not have been more helpful. Replied promptly to my email enquiry and dispatched Noah’s Ark the same day. Thank you. Will definitely shop with you again.
14 août 2022
Arrived much quicker than expected and…
Arrived much quicker than expected and at a great price!
9 août 2022
Speedy delivery and excellent product…
Speedy delivery and excellent product choice as always!! Thanks!!
7 août 2022
What a fantastic company with amazing…
What a fantastic company with amazing wooden toys for all ages. Super fast delivery and excellent customer service!
7 août 2022
Avis spontané
Beautiful wooden stars
What a lovely package of beautiful wooden stars I have just received 😊 Thank you
8 juillet 2022
fast delivery
fast delivery, I found what I couldn't find anywhere else, top top isaacstreasures :)
17 juin 2022
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