All as already listed. Thought they were based in London! Ordered a pair of dungarees that did not have the advertised adjustable straps so no good for me at 5’9”. Cheap material. 4 weeks to arrive.... Voir plus
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So disappointed and disgusted with the quality of a boho jumpsuit I recently received. I wasn't in a hurry for the item and so the wait for the item wasn't a problem. Very misleading photos, the item... Voir plus
Not a British Company!! Order took more than 2 weeks to arrive from China. Dungarees reduced from £100 to £35 in a sale. Rubbish quality, paper thin, nothing like the pictures. Went to return policy a... Voir plus
Absolute crap! Dresses totally misrepresented, products received did not look like anything in the photo. Waited a month for delivery when received went straight to the charity shop. This website shou... Voir plus
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So disappointed and disgusted with the…
So disappointed and disgusted with the quality of a boho jumpsuit I recently received. I wasn't in a hurry for the item and so the wait for the item wasn't a problem. Very misleading photos, the item looked nothing like the photo. Just so cheap and nasty. I decided not go down the route of trying to get a refund, due to the helpful comments from previous reviews - which I wished I had read before my purchase! Just totally wasted £35. As others have said - please do not buy from this company. Shameful!
All as already listed
All as already listed. Thought they were based in London! Ordered a pair of dungarees that did not have the advertised adjustable straps so no good for me at 5’9”. Cheap material. 4 weeks to arrive. Arguing now about a refund. Email after email. Have reported them to NCSC the governments cyber security organisation
Get the site taken down
Absolute crap
Absolute crap! Dresses totally misrepresented, products received did not look like anything in the photo. Waited a month for delivery when received went straight to the charity shop. This website should be shut down.
Red Flag!
Red Flag!! Doesn't let you use pay pal !! I use pay pal on all my online purchases it gives me assurance that everything is legit !! When asking to pay with PAY PAL it says use another payment source!!! BIG RED FLAG !!!
What a terrible mistake it was not to…
What a terrible mistake it was not to read the Trustpilot reviews about Isabel Lavigne before placing an order. Their advert shows a classy looking shop in London which does not exist. During many emails trying to get a refund I asked about the London shop and the response was "Regarding your question about London, we can confirm that Isabel Lavigne does not operate a physical retail shop or customer return location in London."
I ordered two dresses but the beige dress came in red and without any of the embellishments shown in the advert. The design on the blue dress that I ordered was so badly printed that it was unwearable, some printing fuzzy and some over printed, again the embellishments were missing.
After a month of asking for a reply-paid label and 100% refund, sending photos etc, I gave up and settled for a 50% refund and kept the dresses to send to the charity shop.
Reprted to trading standards
Reprted to trading standards - THIS IS A SCAM.
Not UK based, goods coming from China, consumer liable to pay return shipping fees to Asia.
Did a chargeback via my bank and got my money back.
They need closing down.
I encourage everyone to take up a credit card dispute through your bank with this company. As stated they are trading fraudulently and need to be closed down. Quality and style is sadly lacking and returns are impossible.
The dress looked nothing like the…
The dress looked nothing like the picture. Awful cheap fabric and badly made. A total con. Took two weeks to arrive from China. I wish I had read reviews before ordering. The dress was reduced from £79 to £32. Not worth £32 let alone £79.
Scam. AI company
They have changed the company name from Sarah Emily Wear, to scam more customers. AI company in China. Rubbish fabric, awful design. No chance of a refund
Do not buy from this company
Yes, similar experience to others here. Horrible dress grossly oversized, came from China. Only getting 20% refund and will be giving to a charity shop who will probably send off to be made into rags. This is nothing short of a scam
Worse than 1 star
Agree with all the other reviews as had the same experience. Oversized dresses, extremely poor quality material and a nightmare company to deal with! Attempting to get a refund but slowly coming to the realisation I'll have to right this off.
Not a British Company!
Not a British Company!! Order took more than 2 weeks to arrive from China. Dungarees reduced from £100 to £35 in a sale. Rubbish quality, paper thin, nothing like the pictures. Went to return policy and only then noticed need to send picture and await return address to warehouse in Asia!! Followed procedure but still nothing heard in 10 days. Total con. DO NOT BUY - PLEASE READ REVIEWS BEFORE ORDERING.
If there was less than 1 star I would…
If there was less than 1 star I would give it. I am in dispute. Under the consumer Rights Act I should get a full refund for items not as described. This is not happening. The website also claims free refunds. This is also not the case. I am being asked to pay for return to China. I had checked the company and it did seem ok. Do not purchase from them.
Don't buy from this company
Don't buy from this company.
I too am trying to get my money back
They pretend to be a London based designer fashion house but when you track your parcel it comes from China
I ordered dungarees that were supposed to be £100 in the sale reduced to £35.
They are of the cheapest quality with no designer labels and horrible cheap material.
I have been told it is probably a fake website run by BOTS and they don't really want the items back.
Return postage is probably more than the item is worth.
It's been nearly a month and l am still trying to get a refund. I might have to except a partial refund and put it down to experience .That's if l even get that.
Back to the high street in future
Agree with all that has been written
Agree with all that has been written. The company is a complete fake. Dresses were abysmal and you have to pay to return them. DO NOT BUY FROM THIS ‘COMPANY’
Absolute tat
Misleading photos of the garment, very long delay for delivery. Purports to be London based but actually is China based.
I ordered a jumpsuit which is the cheapest nastiest tat I've ever seen.
I've just started the process of attempting to get returns details and refund.
Like others I so wish I'd looked at reviews before paying my hard earned cadh
I have now read all the reviews here…
I have now read all the reviews here and totally agree with them! I never thought I would be caught out by Chinese tat again, but it looks like I have. Ordered believing I was ordering from Britain, but not until I had paid did I realise it was from China. Three weeks to arrive, three dresses, all different sizes and all absolutely ginormous! Not at all what I ordered. I am furious!
Do not buy from this company !!!
Do not buy from this company !!!
I ordered 2 dresses which when they arrived were nothing like the photos or description. They were very poorly and cheaply made of thin material and large in size despite one being L and the other S. I immediately contacted to arrange a return and was offered a to keep them and have 2 more , then keep them and get 20% back then eventually keep them and get 35% back
Literally I have to write numerous times to eventually get the address to return. The tracked return costs were exorbitant £30.55
The dresses were not worth more than £1.00 each if that. I'm usually quite savvy but didn't think to look at the reviews before I ordered
Don't be a mug like me check the reviews first!!!
Ps I have the return information if anyone needs it
Terrible.
Terrible.
What I thought I was ordering, and what arrived, was a completly different item of clothing.
It is utterly shabby. Also not based in London. Was sent from China.
Do not Buy Isabel Lavigne!
Like everyone else, I wish I'd read your reviews before I ordered. The dresses arrived weeks late and were made of a cheap thin nylon and badly fitted. Their returns policy is appalling. They offer 20% back for no return of the dress. The company is a Chinese scam with very smart advertising as though they are a London store. Do not buy!
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