I only had 50 minutes between flights at Istanbul Airport, so I was quite nervous about the connection. I’d booked the assistance beforehand, and I’m glad I did. I can’t remember the name of the staff... Voir plus
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I was extremely happy with the service provided by Istanbul International Airport for my mother’s transit from Mahan Air to Turkish Airlines. Given the lack of direct flights between Iran and the... Voir plus
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I booked a meet & greet and transfer service for my elderly grandfather at Istanbul Airport. Despite receiving full booking confirmation (vehicle type, drop-off hotel), no driver or representative... Voir plus
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I booked a Transit Meet & Greet Service at Istanbul Airport for my 79y old mother-in-law in June 2026. The arrival and departure flights were via different airlines so, they had to pick up luggages an... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
AssistME – Official Istanbul Airport Meet & Greet Service Provider, offering travelers a smooth, fast, and personalized airport experience since 2019. As the official sales channel for Istanbul Airport’s Meet & Greet services, we handle every detail from the moment passengers step off the plane. Our professional greeters meet guests at the arrival gate, assist through Fast Track immigration, help with baggage coordination, and ensure a seamless transition to their driver or next flight. Whether arriving, departing, or transiting through Istanbul Airport (IST), AssistME guarantees efficiency, comfort, and exceptional service at every step. Trusted by travel agencies, airlines, and VIP travelers worldwide, our 24/7 operations and multilingual team ensure a stress-free journey for every passenger.
Coordonnées de contact
TAYA KADIN CAD, NO:110A ISTANBUL AIRPORT (IST) / TURKIYE, ISTANBUL, Turquie
- +905415343344
- info@istanbulairportassistme.com
- istanbulairportassistme.com
4,3
Excellent
25 avis
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I only had 50 minutes between flights…
I only had 50 minutes between flights at Istanbul Airport, so I was quite nervous about the connection. I’d booked the assistance beforehand, and I’m glad I did. I can’t remember the name of the staff member who met me, unfortunately, but he was very helpful and stayed with me until we reached my next gate. I kept checking the time, while he seemed much calmer than I was. Having someone who knew the airport meant I didn’t have to work out where to go on my own. I made my flight, which was a huge relief. Thank youuu again to the gentleman who helped me!!!
16 septembre 2026
Avis spontané
Réponse de Istanbul Airport AssistME
Thank you for your kind words!
We’re pleased to hear that having someone guide you through the airport helped ease the stress of your connection. Your thanks mean a lot, and we’d love to welcome you back for a more relaxed journey next time!
Warm regards,
Istanbul Airport AssistMeE Team
Good service
I was extremely happy with the service provided by Istanbul International Airport for my mother’s transit from Mahan Air to Turkish Airlines. Given the lack of direct flights between Iran and the U.S., I was initially concerned about arranging her connection.
As the person who booked the service, I greatly appreciated how quickly and clearly the team responded to all my questions and provided reassurance throughout the process. My mother was also very happy with the service. She was taken care of as soon as she landed and assisted all the way to the gate for her Turkish Airlines flight.
Thank you to the entire team for your excellent communication, professionalism, and care. It gave me great peace of mind knowing my mother was in good hands.
22 juillet 2026
Avis spontané
Réponse de Istanbul Airport AssistME
Thank you for your thoughtful review and for trusting Istanbul Airport AssistME with your mother’s transit.
We’re delighted that she felt well cared for throughout her connection from Mahan Air to Turkish Airlines, and that our team’s communication gave you peace of mind.
We know how much it matters to have someone there for a parent travelling abroad. It was a pleasure assisting your mother, and we would be happy to welcome her again.
Warm regards,
Istanbul Airport AssistMe Team
Elderly passenger left unattended – complaint unresolved after 9+ days
I booked a meet & greet and transfer service for my elderly grandfather at Istanbul Airport. Despite receiving full booking confirmation (vehicle type, drop-off hotel), no driver or representative was present to receive him upon arrival, and no one from the company made any attempt to contact him. He was left completely unattended in a foreign country.
I filed a formal complaint immediately and followed up repeatedly through email and live chat. Over 9 days later, I have still not received any real resolution — only repeated messages saying the case is "still under investigation," with no timeline, no compensation, and no accountability.
This is not a minor service delay. This involves the safety and dignity of an elderly traveler who was simply abandoned at the airport by a company he paid to look after him. I would strongly caution anyone considering this service, especially for elderly or vulnerable family members, until this company demonstrates it can actually deliver what it promises — and respond to complaints in a timely, serious manner.
2 septembre 2026
Avis spontané
Réponse de Istanbul Airport AssistME
We’re sincerely sorry to hear about your grandfather’s experience and the worry this caused your family. We understand how important it was for him to be met and supported upon arrival.
There may have been a technical issue or a breakdown in email communication affecting the coordination of his booking. We cannot confirm this without reviewing the details, and we recognise that it would not lessen the distress you have described.
We also apologise for the frustration caused by the delay in receiving a clear response.
Please email info@fjetaviation.com with your booking reference and mention this review so we can connect it with your existing complaint and follow up directly.
Kind regards,
Istanbul Airport AssistMe Team
Very helpful since it was my first time…
Very helpful since it was my first time travelling and i would recommend 100%
23 août 2026
Avis spontané
Réponse de Istanbul Airport AssistME
Thank you for your kind words and recommendation! We’re so pleased our team helped make your first travel experience easier.
We look forward to welcoming you again at Istanbul Airport.
Warm regards,
Istanbul Airport AssistME Team
It made it too easy
I booked a Transit Meet & Greet Service at Istanbul Airport for my 79y old mother-in-law in June 2026. The arrival and departure flights were via different airlines so, they had to pick up luggages and check in again at departure for the next flight. We; as the whole family, were quite worried about the process however, Istanbul Airport AssistMe service via FJET aviation made that experience very pleasant, safe and easy. My mother-in-law also enjoyed the lounge at the airport while waiting for the next flight. I will definitely book the same service for her return journey soon.
23 juin 2026
Avis spontané
Réponse de Istanbul Airport AssistME
Thank you for trusting us with your mother-in-law’s journey. We understand how reassuring it is for the whole family to know a loved one has support, especially when connecting between different airlines and needing to collect baggage and check in again.
We’re delighted that she had a comfortable experience and enjoyed the lounge before her next flight.
We look forward to welcoming her back for her return journey!
Warm regards,
Istanbul Airport AssistME Team
Amazing arrival at IST and courteous service!
The experience for my wife and myself was first class. Our international flight from IAD landed in IST and we had to take stairs down the plane to a bus to the terminal. Without any idea where we were my WhatsApp phone rang the moment we were in the main building with Taha asking to see me. There he was waving to us up a ramp. We were fast tracked through security and passport control. Taha was on the phone with our driver who by custom was not allowed inside the airport. Seemless connection. Wife happy. Me happy. Thanks.
27 juin 2026
Avis spontané
Réponse de Istanbul Airport AssistME
Thank you for sharing your experience! We’re delighted that Taha made your arrival easy, from finding you after the bus transfer to coordinating a smooth handover with your driver.
It’s lovely to hear that both you and your wife were so happy with the service.
We look forward to welcoming you both back to Istanbul!
Warm regards,
Istanbul Airport AssistME Team
Amazing service—truly 10/10
Amazing service—truly 10/10. The team was very kind, responsive, and professional. They took great care of my mom at the airport and made everything smooth.
Highly recommend!
19 avril 2026
Avis spontané
Réponse de Istanbul Airport AssistME
Thank you for the wonderful recommendation! We’re delighted that your mom felt well cared for and that our team made her airport experience smooth.
It means a great deal that you trusted us to look after her.
Warm regards,
Istanbul Airport AssistME Team
The gentleman who was meeting me…
The gentleman who was meeting me provided a great and pleasant service. He was very helpful and accommodated my requests. I'm not in a very good physical shape, so he helped me every step and made me feel very comfortable and taken care of. I highly recommend him and your service in general. I would use it again. Thank you!
4 janvier 2026
Réponse de Istanbul Airport AssistME
Thank you for your kind words. We’re so pleased that you felt comfortable and well cared for, and that our colleague supported you at every step while accommodating your requests.
Your recommendation means a lot to us, and we would be delighted to welcome you again.
Warm regards,
Istanbul Airport AssistME Team
Réponse de Istanbul Airport AssistME
Thank you for taking the time to share your feedback. We truly appreciate it and value all comments from our customers.
Istanbul Airport AssistME Team
Fast & Convenient
Fast, convenient and organized, I only managed to make it to my connecting flight because of this service.
9 décembre 2025
Réponse de Istanbul Airport AssistME
Thank you for taking the time to share your feedback. We truly appreciate it and value all comments from our customers.
Istanbul Airport AssistME Team
Great service!
Great service! I booked them for my mom and asked them to keep me updated about her, and they did. I also asked them to connect her to the free airport WiFi, and they were able to help with that as well.
8 décembre 2025
Réponse de Istanbul Airport AssistME
Thank you for taking the time to share your feedback. We truly appreciate it and value all comments from our customers.
Istanbul Airport AssistME Team
It is really convenient to use their…
It is really convenient to use their services, especially if you have a short layover at Istanbul Airport.
24 novembre 2025
Réponse de Istanbul Airport AssistME
Thank you for taking the time to share your feedback. We truly appreciate it and value all comments from our customers.
Istanbul Airport AssistME Team
Terrible service
Terrible service and very unprofessional! Stay away!
Guys they even lie in the responses to avoid facing the truth. Worst-company and service ever!
22 novembre 2025
Réponse de Istanbul Airport AssistME
Dear Adriano,
We’re very sorry to read your review and that you felt let down – this is not the experience we want for any of our guests.
Regarding your booking, our team informed you by e-mail that your Turkish Airlines flight was not cancelled. You requested to reschedule the service, however this request was made within 24 hours of the service time. According to our Terms & Conditions – which all guests accept at the time of booking – changes and rescheduling are unfortunately not possible in the last 24 hours.
It is also important to mention that the Meet & Greet service at Istanbul Airport did not take place at all, as the booking was not used. Therefore, your comment does not reflect an actual on-site service experience, but rather a disagreement with the change/cancellation rules that apply equally to all customers.
If you would like us to review the details of your booking once again, please contact our customer care team with your reservation number via the contact details on our website – we will gladly check everything step by step.
Kind regards,
AssistME Team
Réponse de Istanbul Airport AssistME
Dear Nasser,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our service perfect and professional.
It was a pleasure to assist you at Istanbul Airport and we hope to welcome you again on your next trip.
Kind regards,
AssistME Team
Very helpful and responsive
29 octobre 2025
Réponse de Istanbul Airport AssistME
Dear Toni,
Thank you very much for your kind feedback. We’re glad to hear that you found our team helpful and responsive.
It was a pleasure to assist you at Istanbul Airport and we look forward to welcoming you again on your future journeys.
Kind regards,
AssistME Team
Excellent work
4 novembre 2025
Réponse de Istanbul Airport AssistME
Dear Daria,
Thank you so much for your kind feedback!
We truly appreciate it and are glad you were satisfied with our service.
Hope to see you again on your next trip through Istanbul Airport!
Kind regards,
AssistME Team
They provide good services in addition…
They provide good services in addition to their polite agents.
Won't be the last time choosing their services.
6 novembre 2025
Avis spontané
Réponse de Istanbul Airport AssistME
Dear Ekbal,
Thank you so much for your kind feedback! We’re delighted to hear that you were happy with both our service quality and our team’s hospitality. It’s a pleasure to know we’ll be seeing you again soon.
Kind regards,
AssistME Team
Very smooth experience from start to…
Very smooth experience from start to finish. The assistant met us right on time and handled everything perfectly.
8 novembre 2025
Avis spontané
Réponse de Istanbul Airport AssistME
Dear Tugba,
We’re so glad to hear that everything went smoothly and on time! Thank you for sharing your experience — it truly means a lot to our team. We look forward to assisting you again on your next trip.
Kind regards,
AssistME Team
Perfect meet & greet service at…
Perfect meet & greet service at Istanbul Airport! No stress, no waiting. Totally worth it.
15 septembre 2025
Avis spontané
Réponse de Istanbul Airport AssistME
Dear Mehmet G.,
Thank you so much for sharing your experience! We’re delighted to know that everything went smoothly and that you enjoyed a stress-free journey. Your satisfaction is our biggest reward.
Looking forward to assisting you again soon!
Kind regards,
AssistME Team
Fast service and friendly staff
Fast service and friendly staff. Thank you
26 octobre 2025
Avis spontané
Réponse de Istanbul Airport AssistME
Dear Bagcicek,
Thank you for your kind words! We’re happy to hear that you were pleased with our fast and friendly service. Hope to see you again on your next trip!
Kind regards,
AssistME Team
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