iStorage Avis 508

They are OK. Just very expensive and increase fees often. You are also not able to change any credit card info on their site. Have to give over phone which I am not comfortable with. So its a pain to try and pay bill every month. I don't live in town anymore so can't go in person.

I am writing this complaint because I have 115 comic books stolen out of storage and they haven't done anything to find out what happened to my book.I had book sitting in there since  2013 through 2019. when I found out my books was missing, I called the office of  istorage On 8 Mile and Gratiot ,All I can say was” call the police” they are responsible for the 115 books missing when I put comic books in their storage facility. it was guaranteed that my items would be protected in there and it  wasn't. if you are reading this I want answers with a hundred and fifteen  books that came up missing.

Good experience at both office & call center

WELL I JUST FOUND OUT iSTORAGE HAS WENT UP AGAIN ON MY UNITE AND WAS TOLD THEY WILL GO UP EVERY YEAR THAT IS BULL MY UNITE IS JUST LIKE IT WAS WHEN I RENTED IT WAY DO THE DO THIS BECAUSE THEY CAN AND GET AWAY WITH IT THIS IS WRONG AS SOON AS I CAN I WILL BE TAKING MY THING OUT OF iSTORGE DO

NOT RENT FROM THEM UNLESS YOU LIKE JUST GIVING YOUR MONEY AWAY THIS IS THE SORRY .

After 3 years of being a customer I wouldn't ever use I storage again or recommend anyone to store their item there they are the worst nothing but crooks istorage of Howell. NJ.

This a wonderful place to rent from. Carol is a very porffessional sales woman. She's the best

I received an increase for my unit in Feb., and then in March, I received a card stating that due to COVID-19, the increase would not take place. I checked my account and noticed the increase was still attached to my account. I contacted the office to see why it was not restored to the previous amount. I received a call from Dawn and was told that there was a lag time and that the rate would be adjusted to pre-COVID 19. Give it a week and then check the account. I checked the account this week, and it has not been reinstated to the earlier charge. I reached out to IStorage and Dawn to find out when the higher cost is restored. The response I received was this: On 2/27, you received a card stating a rent increase. On 3/24, another card was sent stating a reduction of $2. On 4/9, another card was sent confirming the 3/24 rate. Periodically rate increases do occur. Unfortunately, I was unable to keep your rate as per our conversation, But I spoke with my superiors in regards to your account. It was able to get it decreased by $6. Your account has been updated to reflect the new rate increase.

My apologies for any distress this may have caused you.

The pre-COVID-19 rate was not honored. I received a $6 rate increased. Why would you take the time to send me the rate reinstatement card when the price was increased. Unethical business practices!

I am a cash paying customer of 8+ years with istorage. payment due date is the 1st of every month with a so called 5 day grace period to pay without late fees so they say. I have been sick with flu or this corona virus? started around 3/30/2020 My SS check does not come till the 3rd of every month and money is tight. I called the istorage place I use to inform them of my illness and being quarantined that I will be mailing them the payment his month. I was told they are not waiving late fees and it will be considered late if not received by 5:00pm Saturday 4/4/20202. So the 5 day grace period does not apply to cash paying customers. I was told someone has to post it and no one is there from 5pm Saturday till Monday morning. I am done with istorage and their so called 5 day grace period. I found another storage business closer to home and $20.00 cheaper for same size unit. bye bye istorage as soon as I am able and over flu or virus. This customer of 8+ years is gone and will never return.

Denise was very helpful to place was clean security was good. I would recommend it.

Im a returning customer to this facility. I come back because of carol. She's amazing person free spirit, caring person, and warm hearted. Thank you carol for all you do for all your customers.

They were very easy and super helpful! And when we were ready to cancel the process was very fast. Would definitely recommend them for all your storage needs!!

Avoid Bode Rd Hoffman Estates—rodents.

Management problems at corporate level. I waited three weeks for a response from District Manager Jim Ali to eliminate squirrel infestation in my locker and received no response. No way was I willing to continue renting a locker for $143 per month so squirrels chew through the ceiling and chew up, urinate on and defecate on my files. I have 300 boxes of files and clothes and household supplies. I had to re-box and throw out two dozen boxes. The contents of three were destroyed. I have over 13,000 pounds of materials in the locker. The manager, Harold, suggested moving to another locker away from the trees. It would take me a week to hand truck four boxes at a time with a dolly over 100 yards at my inconvenience. Not a realistic solution.

Corporate does not care about their customers. So, I moved out at the end of December to another storage company 8 miles away and now pay $50 a month less for a larger locker.

There is absolutely no excuse for this.

I have been withering Istorage for 2 years. The manager at the Blackwood NJ site is the best. Denise is friendly and very helpful with any questions that I have.

i been using istorage for a year now . the one in chemsford mass . the manager I think her name is Kerry . she was great helped me a lot . could not find a better person she went out of her way to help me . great place for lockers thank to the manager Kerry keep up the great work

Brenda at the Oakley location was very warm friendly and hospitable. Enjoyed working with her.

What a great choice. Kevin at the istorage on Stapleton Ct. in forest park was not only extremely helpful and courteous he made a stressful time a very pleasant experience. Would highly recommend to all my friends and family.

Thank you so much for returning our on-site manager Gloria Hinds. During the time without her I nearly moved out. The place fell apart. I have complete confidence and trust in Gloria she's knowledgeable, helpful, and a true professional.

I've been using this unit for almost 3 years . Never had any problems until istorage bought out the previous owners . They have raised my rent twice in the last 6 months, cut my lock and charged me 45 dollars to do it twice . Then i have to replace it plus other fees without any notice until after they have done this . This is the worst customer service I've ever experienced !!! Would say to stay away form anything to do with them. Unless u like being taken advantage of when you are down on your luck!

Michele C. always provided the most professional customer service. She is friendly, helpful, and knowledgable about her facility. We have used iStorage multiple times over the years as we have needed a storage facility. The facility is always clean, easy to access, and affordable.

I have been with istorage for a while and Allison in Mason oh is very helpful and friendly I my experience there is great.