itsu Avis 

Itsu, which is close to Old Street station is perfect. We had noodles soup and sushi, which were amazing! Staff is polite and professional, everything is clean and shiny! Thank you so much! We plan to go there again

The MK store is spotlessly clean, staff really friendly and helpful and the food was superb.
I will be back and highly recommended it.

Tried the Itsu from Morrisons and was abs appalled by it. Will not be eating this again . In fact pot noodles are better than this rubbish. Totally disappointed. Tasted foul 😡😡😡🤢🤢

Husband and I went to our local Camden branch, as we do very frequently. The food was not the usual standard so as soon we opened the meal we complained, the "manager" Mario (according to what he said his name is) was also the person who had prepared our food.

He refused to refund us. We had to walk out. We remained calm and even the security guard told us to contact Itsu directly. This was an absolutely horrific experience. Itsu took our money transaction but we were deprived of the meal we paid for. The lady who works there whom we have seen many times and spoken to before refused to help.

All just really appalling.

Unfortunately, this was too much of a bad situation and we are now contacting the bank and Itsu higher management but leave us with no option but to alert others to how the staff are.

Toilets were a disgrace. Food was barely warm

this chain is nothing what they present, shops are dirty, very little staff around, touch screen, no human interaction. food is not fresh and looks nothing like they present in their ads. portions have shrunk as well and it doesn't taste good.
edit - update as itsu responded - no I do not wish to email you as it's been said you collect data. Read through your own reviews where other customers also complain about dirty shops as well as foul food. I don't go to itsu anymore, but next tome in any restaurant I will take photos and post on google. Clean you shops and have fresh food not outdated foul fish.

My 13 year old son loves this restaurant chain. He ordered a rice box and absolutely loved it. He normally complains about eating vegetables but the way its cooked and presented meant he was happy to eat the veg. The decor is beautiful.

We had an exceptional experience at Itsu Canary Wharf today when we ordered lunch. Renata Kovacs, our server, went above and beyond to make our visit special. Her warm, humorous, and generous personality made the whole experience delightful. We truly appreciate her excellent service and will definitely return to Itsu Canary Wharf.

Staff were brilliant

I ate at the itsu restaurant in Brunswick Centre. Naast de excellent food the service was extra special. All smiles and genuine interest in us as tourists visiting for the first time. Quick, efficient and friendly!

This morning around 9:30 I visited Itsu in Euston station and they had issues with the card machine transactions and guess what, I got my lunch for free, I was really touched, thank you Itsu, I hope your issues got solved and I appreciate your kindness! Thank you!

Woking Victoria place, itsu branch needs serious inspection! Gyoza all mushy and smelt stale. My husband had the udon curry noodles and ended up with an upset stomach for days! Am guessing the coconut had turned sour.. my sons salmon maki ended up causing him an upset tummy as well, shame i didnt taste it as i am a vegetarian but half my family fell ill after dining here. Went back two days later and the manager on that day had no idea what to do. Very disheartening, we won’t be back again.

Thier always dirty , they don’t clean or sanitise most of thier counter tops and the trays that we use to eat food on. They’re always a fly hovering around and some of the staff are rude and overbearing, the suchi is always falling apart and can’t be picked up by the chop sticks , the dumplings in the miso soup is always falling apart and makes the soup look uninviting. 👎🏾 it puts me off eating there to be honest . Thier toilets aren’t always clean and both men and women have to share the same toilet 😮‍💨 it’s odd putting to say the least . 👎🏾

The food is really tasty and the staff are always kind and helpful. The Victoria 53 branch has become my regular for a weekday lunch.

I have gotten the chicken and teriyaki rice bowl from here before and other foods as-well, but the most recent time I have gotten the chicken teriyaki rice bowl it gave me food poisoning! I remember looking at the chicken and thinking it looked funny but just ignored it as I had eaten it before. The worst food poisoning I have ever had. Hot hot fever with the chills

I LOVE THE DUMPLINGS BEST THING I HAVE EVER TASTED

Early adopter. I've been using itsu since it started and I'm still a fan. The salmon went through a very iffy phase for about 6 months ( crunchy texture,really not good ) but that was a couple of years ago , all good since. There is a difference between outlets, whether that's good or bad is subjective.

*** itsu social media person ***
Please don't comment, I have no issue to be addressed and I don't need my ego stroked .
No disrespect intended.

ITSU at Brunswick Centre, Camden is an extremely nice Sushi place. The staff are very helpful especially Ornella and Wojciech who have taught me how to operate the technology. Now I can scan with my app and claim my butterflies with ease. I have also been taught how to access my NHS discount. Thank goodness for lovely staff who enjoy their jobs and make customers feel special.

Delicious, fresh and healthy food, always!

I was struggling to redeem a voucher and approached the till. The manager came out to help me. I am a regular customer at the NHG branch and this woman is fantastic - always smiling, cheerful and extremely helpful. She promotes new products, helps customers and is very efficient.