ItsWorthMore.com Avis 1 894

The process was easy, but slow. You can speed it up, however you have to pay extra. They do bait you in with higher offer amounts, but when they do the inspection they always find some issue resulting in a lower amount. They do offer to send it back, but by the time it’s at the stage, it didn’t make sense. This ploy has been an ongoing complaint with other people. I recommend using a different service, as I won’t use them again

I have dealt with ItsWorthMore on several occasions, and you would think by now I would have learned my lesson. Each time I have dealt with them, they have been very shady and dishonest in their sales tactics and looking at similar complaints on the Internet, this seems to be common practice.

When looking to sell your device, such as an Apple product, ItsWorthMore lures you in with a higher quote than all the other online resellers. Once you begin dealing with them, you understand why. Their aim is to get you to sell your device to them and then downgrade the value of the device once in their possession.

I submitted three Apple items to them for sale. All three items were downgraded in value by the company. Mind you, not the first time this has happened as they tried to do the same thing with an iPhone sale a few years back that I had to fight them on and finally won.

In this case, I sent them a pair of Apple AirPods Max. I was quoted a price of $190.00. They downgraded the value to $170 citing there were scratches on the headphones.

They paid me without my consent. Usually, they will send an email asking for consent to send payment based on their valuation. In this case, they rushed payment to me and closed the sale.

I reached out to the company several times asking for them to send me photos showing damage on the device. Each time, they refused to send me photos and gave me the run around instead.

As of this complaint, they have had my device for more than two weeks and still refuse to send me proof of their valuation despite my many requests.

Every time I email the company or call them, they give me excuses as to why they cannot immediately look at my device after having it in their possession for more than two weeks (and promising resolution within 7 days).

The fact they are playing these games with me at the moment and refusing to send me photos of my headphones they claim have scratches on them tells me everything I need to know about the reputation of this company.

I would do a deep dive into the negative reviews that have been posted about this seller across the Internet. There are many, and there is a reason for that.

I got a quote for my iPad and I put in a lesser model and they noticed and increased my offer. Amazing. I have used these about 15 times and I will continue. Love them. Fast payment too.

Very easy to sell my iphone and get a very fare value.

I had a very frustrating experience selling two 2019 Mac Pros through ItsWorthMore.com.

I was initially quoted around $1,900 for both machines. After shipping them (and paying extra for their “Shipping Protection”), the offer was reduced significantly to about $1,200 due to alleged physical damage.

The bigger issue is how “Shipping Protection” is handled. Their Terms state that they assume the risk of transit damage and will pay the full offer value in such cases. However, in my situation:

No declared value (carrier insurance) was applied to the shipment
No claim was filed with the carrier
Responsibility was denied based on packaging conditions

So despite paying for protection, there was effectively no coverage when it mattered.

To make matters worse, a payout was processed without my approval while the dispute was still ongoing.

I made multiple attempts to resolve this directly and even proposed a reasonable compromise, but the company stood firm on their reduced offer.

At the end of the day, the issue isn’t just the lower payout—it’s that the protection service did not function as represented. If you’re considering using this company, I would strongly recommend understanding how their shipping and “insurance” actually works before sending in high-value items.

Update (Company Response):
Thank you for the response.

I understand your position regarding packaging requirements and internal claim conditions. However, that does not address the core issue.

Your Terms state that Shipping Protection assumes the risk of transit damage and pays the full offer value in such cases. In practice, no declared value (carrier insurance) was applied, no claim was filed, and no compensation was provided under that protection.

This leaves the customer without any effective coverage, despite paying for it.

Had standard carrier insurance been used, there would have been a defined claims process to evaluate the damage. Instead, the outcome is determined entirely by internal review, with no external claim path.

The concern here is not simply the adjusted offer—it is that the Shipping Protection service does not function in a way that aligns with how it is described to customers.

In addition, the carrier was provided with your packaging instructions and was contracted to package the equipment accordingly. In a typical insured shipment, this would create a clear path to evaluate responsibility through the carrier. However, because no declared value (carrier insurance) was applied, there is no external mechanism to hold the carrier accountable for any transit-related damage.

This is why the issue is not simply a packaging dispute—it is that the Shipping Protection described in your Terms does not function as a practical or enforceable form of coverage in this situation.

Absolutely terrible experience with ItsWorthMore from start to finish.

The first issue was the timeline. They advertise a 4–7 business day turnaround unless you pay extra for faster service. When day 7 came and went, I called for an update and was told it would probably take another 5 business days. No proactive communication, no apology, nothing. I asked to speak with someone in charge, and the representative said someone would call me back before the end of the day. No one ever did.

When they finally reviewed my device, there were no issues with it. I included the original factory power cable and everything requested. Then they decided they didn’t like the cable layout and reduced the offer price because of it. At that point, after already wasting so much time, I just agreed so I could be done with the process.

To make matters worse, they didn’t even send the cable back, despite saying they wouldn’t use it. That cable was worth around $50.

Then payment took another full day to arrive, and the payment method they used ended up hitting me with fees.

Overall, slow process, poor communication, changed pricing, kept accessories, and extra fees. Bad business all around.

Offer #2649552

great company! trustworthy as well. i was skeptical from some reviews but i emailed the company & expressed my concerns & they let me know that everything would go smooth basically. i got paid very quickly. 10/10 would do it again

They honored the price they offered up for my Xbox. I'm going to send them another device i want to get paid for.

I’ve sold several devices on it’s worth more. They have always been honest and reliable. Payments arrive on time.

the great customer service and fast experience , very reliable and fast

I will say this, I've had good and bad experience with itsworthmore, their were mistakes made by both parties, including myself, but....., like I said, I had good and bad experiences.

They tried telling me that 3 laptops had bad batteries when I have diagnostics showing the batteries were all good before sending. When I brought it to their attention, instead of making it right; they lowered my offer even more in retaliation. This company will try to scam you out of money once they have your laptop. Just get it returned and use a different site.

Accurate appraisal of item. No change from estimate.
Prompt payment

The seller was in constant communication, responded to all messages quickly, and made the entire process quick and simple all the way through. Highly recommend that you sell here.

Fair pricing and evaluations with great turn around time.

Simple, easy to follow directions and instruction on what to expect. Shipping was quick and notification of receipt was good. Follow up with inspection results and payment information was good. Reason for only four out of five stars, direct deposit payment took a week to post in my account.

I sent a brand new sealed boxed phone off, but unfortunately didn't pass all the checks. They posted it back within 5 days and it's come back well packaged and in the exact same condition when sending it. Wouldn't hesitate to use them again. Thank you.

You were very easy to work with. We resolved issues with iCloud account which got me my quote amount. You provided a high amount after confirming a MacBook Pro had a faster CPU than reported.

Smooth and fast. They gave me the best offer with 2-day shipping and I had payment the same day they received the laptop.

Experience great, money in my account within a week.