Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Buyback Boss - they are a scam. They quoted me to purchase my iPhone 13 mini back in December and provided me a shipping label which has tracking. They received my phone on January 9th, I have proof o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Those company was very responsive with just excellent communication. All questions were answered very quickly. They kept me informed of the process as we went along. I chose the gift card option and i... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My experiences with BuyBackBoss have always been great! I’ve been working with them as far back as the iPhone 11 Pro Max. They consistently provide top dollar on trades and are also very fair from... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great service. This is my second time I sell Buyback Boss an iPhone. They made and paid me a competitive offer. I was emailed a prepaid mailing label. Shipping was easy and their evaluation and fi... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de téléphonie mobile
  2. Magasin d'électronique

Informations provenant de diverses sources externes

We purchase broken, used, and brand new iPhones at the most competitive prices. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Buyback Boss

Buyback Boss - they are a scam. They quoted me to purchase my iPhone 13 mini back in December and provided me a shipping label which has tracking. They received my phone on January 9th, I have proof of all of this. I have yet to recieve a payment or have my phone shipped back. I'm assuming they either lost it or just try to wait people out until they give up. I have exchanged a couple of emails saying they would research and get back to me and now they have stopped responding to me at all. This is 4 months later and still no payment. Do not use them, they will take your phone.

8 avril 2026
Avis spontané
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Réponse : Buyback Boss

Hi Andrew,

I'm really sorry to hear this feedback! We have been in touch with you regarding your shipment and appreciate your cooperation and patience. As mentioned, your package arrived to us torn open and empty and we had to work with USPS to open an investigation into your package.

It looks like our manager has reached out to you to resolve the case :)

If there is anything else we can help you with, please don't hesitate to reach out to us for assistance!

Thank you,
Buyback Boss Support Team

Noté 5 sur 5 étoiles

Perfect experience

Highly recommend buybackboss and Casey R. At buybackboss.

27 février 2026
Avis spontané
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Réponse : Buyback Boss

Hi Blesson,

I am very sorry to hear that your transaction was not satisfactory as that was not our intent! We appreciate you taking the time to leave a review and your feedback is very valuable to us.

You submitted an order on our website to sell what you described as a brand new iPhone 13 Pro to us. Unfortunately, upon receiving your device we found that it was not in brand new condition and have been previously activated and used. We mention on our website that brand new devices must be factory sealed in the original packaging and must have never been opened or activated, just as you would receive a brand new phone from your carrier or Apple.

At your request, we returned your device to you and I am sorry we did so without taking additional steps to make sure you understood the quote that we were able to provide for your item and why it did not qualify for our brand new condition pricing.

Please let me know if there are any additional questions I can help you with, I would be happy to do so!

Thank you,
Casey R. / People Operations Manager with Buyback Boss

Noté 5 sur 5 étoiles

Having never sold a phone before I had…

Having never sold a phone before I had MANY questions. Buybackboss got right back to me (and it was on a weekend!), and made the whole selling process very easy. I will use them again!

14 mars 2026
Avis spontané
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Réponse : Buyback Boss

Hi Donna,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Noté 1 sur 5 étoiles

Deceitful and shady. They will NEVER give you anything above a fair condition assessment

I returned 7 phones in good condition. Buyback Boss assessed all of them as fair claiming heavy scratching and supposedly one reported as stolen. They purposely assess the condition as the lowest possible in order to lower your payout. Do not waste your time unless you want to get a fraction of the value from your devices. Go with a different company.

2 mars 2026
Avis spontané
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Réponse : Buyback Boss

Hi there,

Thank you for your feedback and I am very sorry to hear that you did not have a satisfactory experience with us. We note on our website that devices that have scratching on the screen or frame that can be felt to the touch or seen at more than arm's length qualifies a device for our "Fair" condition category.

I, unfortunately, cannot identify your order based on your username, but I would love to continue working with you and would be grateful for the opportunity to earn your business back. If you are interested in emailing support@buybackboss.com and asking for assistance from Casey regarding a TrustPilot review, I would be more than happy to help you!

Thank you,
Casey / People Operations Manager at Buyback Boss

Noté 5 sur 5 étoiles

phone buy back

Easy to do business with. Great communication. Great follow up. Good price for phones. Quick responses and follow though. Would definitely do business with again

11 février 2026
Avis spontané
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Réponse : Buyback Boss

Hi,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Noté 2 sur 5 étoiles

This is just my personal experience

This is just my personal experience. Yours may differ.

Unfortunately, my second transaction with this company was disappointing. They downgraded my device and reduced the quoted estimate, claiming the camera was damaged. I had fully tested the phone before sending it in and found no issues, so this came as a surprise.

I asked for proof and requested the phone be returned. They did make a counteroffer with a slightly higher price, but it was still only about half of the original estimate. After getting the phone back, I had it inspected by a local repair shop and no problems were found. I then sent the same phone to another buyback company and received payment matching the original estimate that BuybackBoss offered.

Leaving 2 stars because at least the communication was good.

17 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

Great communication and customer support. Keep you updated every step of the way. Very fair pricing.

25 février 2026
Avis spontané
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Réponse : Buyback Boss

Hi Gourmetanxiety,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, excellent prices - don't need to sell anywhere else

22 janvier 2026
Avis spontané
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Réponse : Buyback Boss

Hi Pre,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Noté 5 sur 5 étoiles

After an initial error in my quote…

After an initial error in my quote Clarice went deep and far to resolve my issue. She's great.

14 février 2026
Avis spontané
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Réponse : Buyback Boss

Hi Derek,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Noté 5 sur 5 étoiles

Repeat customer and will do business with Buyback Boss again.

Great service. This is my second time I sell Buyback Boss an iPhone. They made and paid me a competitive offer. I was emailed a prepaid mailing label. Shipping was easy and their evaluation and final offer was quick. I had questions about the payment offer and they quickly responded and paid me via EFT in a prompt manner. I would definitely do business with them again.

16 février 2026
Avis spontané
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Réponse : Buyback Boss

Hi Jorge,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Noté 5 sur 5 étoiles

Second time I have worked with Buyback…

Second time I have worked with Buyback Boss. They have great customer service and turnaround time.

18 février 2026
Avis spontané
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Réponse : Buyback Boss

Hi Melanie,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Noté 5 sur 5 étoiles

Highly Recommended!

Those company was very responsive with just excellent communication. All questions were answered very quickly. They kept me informed of the process as we went along. I chose the gift card option and it worked without any problems. I highly recommend buyback boss.com and I will definitely use them again.

17 février 2026
Avis spontané
Logo de Buyback Boss

Réponse : Buyback Boss

Hi Bob,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Noté 5 sur 5 étoiles

BuyBack exceeded my expectations

BuyBack exceeded my expectations. I was offered $80 for my old iPhone which I accepted. After they received my phone (at their shipping expense) they told me it was in better condition than I estimated and they raised the offer to $100. I opted to have my payment put on a gift card and they gave me a list of about 50 cards to choose from. I opted for a card that had a 20% bonus so in the end I received $120. How could I not be happy?

15 janvier 2026
Avis spontané
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Réponse : Buyback Boss

Hi Robert,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Noté 5 sur 5 étoiles

This was a Great experience you won’t be disappointed

This was a Great experience with Buyback Boss, I needed to get an updated phone for my wife so it would link with her new watch. I purchased the new phone from my carrier and once We received the new phone we contacted our carrier to buy her old phone. They offered a whopping $ 24.00.
I declined the offer and went on a search to find a better offer. I looked at several sites and decided on Buyback Boss, they offered to buy our phone for $ 59.00. It was a better offer than all of the other sites so I decided to accept the offer.
The process was super fast and easy, within minutes I had a written offer and a prepaid shipping label. I boxed the phone up and dropped it off at the post office.
I received multiple e-mails confirming the phone was in shipping, received, and also under inspection. About one week later I received a surprising e-mail saying they had completed the inspection and decided the phone was in better condition than they had expected and they increased my payment to $ 80.00.
Who does that!!! That evening they sent the money to my PayPal account and the transaction was complete. I highly recommend them for both their speed, clarity, and honesty. You won’t be disappointed!

2 février 2026
Avis spontané
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Réponse : Buyback Boss

Hi Dan,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Noté 5 sur 5 étoiles

Great communication

Great communication, good value and speedy payment

26 janvier 2026
Avis spontané
Logo de Buyback Boss

Réponse : Buyback Boss

Hi WZDub,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Noté 5 sur 5 étoiles

Absolutely fantastic company

Absolutely fantastic company! Everything was done super fast and professional. Before I knew it money came into my bank account.

Camille personally supervised my transaction and was extremely helpful. I already told a few people about your company.
The best of luck and success to all

5 février 2026
Avis spontané
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Réponse : Buyback Boss

Hi Lora,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Noté 1 sur 5 étoiles

Dont do business with them!!!!

Dont do business with them!!!!! Be aware !!!!!I shipped a phone to them. It has an small scratch behind the camera section of it which was only noticeable under good light. They broke it and were low balling me intentionally for dirt price. I told them to fix it before they send it back,never got response for it for that issue.They just declined that saying they didnt do it.

31 janvier 2026
Avis spontané
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Réponse : Buyback Boss

Hi Laxman,

I hope you are having a great week so far! My name is Casey and I am the People Operations Manager for Buyback Boss. I wanted to contact you regarding your review about your experience selling your iPhones. We always want our customers to feel heard and know that we take their feedback seriously. I took a look at your order and your order details originally described that you would be sending in 2 iPhones in Flawless cosmetic condition. We mention on our website that our Flawless cosmetic condition is for devices with no signs of wear but that have been previously used.

We mentioned in our email to you that unfortunately, due either signs or wear or functionality issues, that your order had to be requoted. We are always happy to provide photos of our findings and additional support to our customers regarding their orders as well as free fast returns for customers that are dissatisfied for any reason. I very sorry that we proceeded with your return without making additional efforts to ensure that you were more satisfied with your evaluation and transaction.

Your satisfaction is my top priority and I thank you for the opportunity to win back your business and provide a better experience for you.

I just sent you an email regarding your experience as well and hope to hear back from you soon!

Thank you,
Casey / People Operations Manager with Buyback Boss

Noté 5 sur 5 étoiles

My experience was great with Buyback…

My experience was great with Buyback Boss. The process was explained well, everything was done in a timely manner, and they stayed in contact with me through out the process.

28 janvier 2026
Avis spontané
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Réponse : Buyback Boss

Hi John,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Noté 5 sur 5 étoiles

First time user.

First time ever using this type of service. Everything went exactly how it was stated to work and received my $ within the stated time to be expected.

22 janvier 2026
Avis spontané
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Réponse : Buyback Boss

Hi Kenneth,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Noté 5 sur 5 étoiles

My experiences with BuyBackBoss have…

My experiences with BuyBackBoss have always been great! I’ve been working with them as far back as the iPhone 11 Pro Max. They consistently provide top dollar on trades and are also very fair from the start.
I’ve always had great interactions with their support staff as well when it came to understanding status updates on my orders or how long it would take to receive payment.

Overall I highly recommend BuyBackBoss to anyone looking to regain value/money on their old tech investments. They offer the highest trade-in values and get your money to you quick. They’re simply the best in the business!

21 janvier 2026
Avis spontané
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Réponse : Buyback Boss

Hi Eljay,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

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