Commande annulée mais frais facturés!!!
Sur Cdiscount. Commande annulée avant expédition: preuve d'annulation à H et remis au livreur à H+2h25.
(Réaction du vendeur à H+5h42!). Produit refusé à la livraison. Résultats: frais de port pour votre pomme et palabre sans fin, réclamation Cdiscount, litige paypal etc, sans parler de réclamation contre le livreur GLS qui vous interdit le droit de refuser le colis.
Le vendeur ne reconnait pas ses fautes malgré les preuves irréfutables. Bref, allez chez Aliexpress, c'est + long (et -cher!) mais c'est satisfait ou remboursé (intégralement).
Réponse de Intimate WM Heart
Dear customer
I am sorry for your unpleasant experience.
Regarding the delayed time you mentioned, we are sorry that our customer service is not online 24 hours a day. The specific working time is stated in Contact Us . We can always get a reply to you within a business day, however it can sometimes take up to 48 hours in the busy season.
Regarding refund and return, we can help cancel the order if the product has not been shipped，and we can help refund or return if there is quality problem with the chair. Please feel assured with that. For more information about refund and return, please check our policy on the site.
Since we don't have your order information or email to check the issue, we will contact you through the review site. Hope you can give us more info and we will help you with the issue. :) Sorry again for the inconvenience.
IWMH team