I purchased four bareroot hybrid tea roses last year and they did well. I winterized all of them properly, and did everything recommended for this year, including fertilizing and a once a week treatme... Voir plus
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My experience was great. I ordered several plants to various relatives at Christmas and they were all delivered promptly. One recipient wasn’t happy with what she received. She said it appeared to be... Voir plus
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Good products when you get them. Unfortunately their shipping in haphazard at best. Finally alerter offering fruit bushes some three months ago I was told today it would be another three weeks before... Voir plus
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I ordered several bare root and potted rose bushes recently. All are blooming or have buds except one. I contacted customer support and they immediately replaced the one that didn’t survive. I am extr... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Jackson and Perkins brings your garden a variety of roses and perennials, from hybrid teas to daylilies to garden structures.
Coordonnées de contact
Etats-Unis
- jacksonandperkins.com
2,5
Bas
1 k avis
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I’m very upset with this company
I’m very upset with this company. My rose is dead and I simply want a replacement. I’ve called and emailed and still no response. The only reason I didn’t rate them a one is because one of my flowers is alive
18 juin 2026
Avis spontané
Réponse de Jackson & Perkins
I’m so sorry your Moondance rose didn’t make it. We know how disappointing it is to invest time and care into a new plant and not see it thrive.
We have been in touch directly and have provided options to help resolve this situation. We appreciate your feedback and the opportunity to make things right.
Thank you,
Gwen
Heartbroken
I purchased four bareroot hybrid tea roses last year and they did well. I winterized all of them properly, and did everything recommended for this year, including fertilizing and a once a week treatment of fungicide. Yesterday I had to destroy all of them due to the development of Witch's Broom. I don't understand how this happened given the weekly fungicide/insecticide as a precaution. And now to replace them, the bareroots that are available cost twice what I paid last year. Being on a fixed income, I can't afford to start again. I am completely heartbroken about the amount of time and care spent on these plants.
14 juin 2026
Avis spontané
Réponse de Jackson & Perkins
We’re so sorry to hear about the loss of your roses. After investing so much time, care, and attention into helping them thrive, we understand how heartbreaking it must have been to remove them.
We would like the opportunity to learn more about what happened and look into this further for you. We’ll be reaching out through Trustpilot to gather your order details and any additional information that may help us investigate.
Thank you for sharing your experience. We appreciate the care you put into your garden and hope to connect with you soon.
Gwen
Rose came covered in white mold
Rose came covered in white mold. Wish I could leave a photo. Customer service assures mold won't hurt roses. Wash off and plant will be okay. Not sure I want to introduce this fungus into my garden! They were covered with a very thick layer all over canes. Does not seem like it just occurred in shipping - to much mold. Also now that the thick coating of mold cleaned off- noting black canes on roses with the severe mold. This is same day as received roses 5/29- not after planting! Not good. Ordered 5/21 - were shipped 5/22 - received 5/29 0730 and opened and cared for immediately.
27 mai 2026
Avis spontané
Réponse de Jackson & Perkins
Thank you for your feedback. We completely understand your hesitation about introducing something that appears to be mold into your garden, and we appreciate the opportunity to address your concerns.
The white coating sometimes found on dormant bare root roses is typically a naturally occurring mold that develops in the cool, humid conditions used to keep the plants hydrated during storage and transit. While it can be alarming in appearance, it is generally harmless to both the rose and your garden and can be gently washed or brushed away before planting.
That said, we understand that the amount present on your roses was concerning, especially after cleaning the canes and observing discoloration underneath. This is not the experience we want our customers to have. I am going to request your contact information through Trustpilot so I can look into this further and review the condition of the plants you received.
Thank you,
Gwen
Long time customer
Long time customer. Always previously satisfied. NOT NOW. Ordered in Dec both roses bare root and quart. Bareroot arrived as scheduled and was fine. Quart size roses arrived late and were very undergrown and not very well rooted in the pots. At 84 I don't have the time to wait for them to mature .Nothing like quality of roses previously provided by them. Contacted the company and was I was ignored. I now have received endless number of sales announcements at large discounts. Its a fraud. They are cashing in on a prior excellent reputation. 05
20 mai 2026
Avis spontané
Réponse de Jackson & Perkins
Thank you for taking the time to share your feedback and for being a longtime Jackson & Perkins customer. We are sorry to hear that your recent experience did not meet the standards you've come to expect from us.
We're glad your bare root roses arrived as expected, but we understand your disappointment with the quart-size potted roses. Our potted roses are younger plants that are grown in containers, while our bare root roses are field-grown and typically more mature when shipped. We recognize that this distinction may not always be clear, and we are currently evaluating ways to better communicate the age and maturity of our potted roses on our product pages so customers can make informed purchasing decisions.
We also apologize that your experience left you feeling unheard. While we were able to issue a refund for the plants in question, it's clear that the resolution did not restore your confidence in us, and for that we are sorry.
We appreciate your candid feedback and the many years you have placed your trust in Jackson & Perkins. Comments like yours help us identify opportunities to improve both our products and the information we provide to our customers.
Thank you,
Gwen
What happened to Jackson Perkins quality roses
After buying Jackson Perkins for over 50 years I will no longer be purchasing them. The last couple of orders I received they died or wild roses have come up. Three of five of the last roses the canes were rotten and diseased. I have over 150 Jackson Perkins roses in my yard unfortunately will not be buying them anymore. I have never seen a company go downhill so fast I don't know what has happened but it's the end of the road for me for Jackson Perkins roses.
27 mai 2025
Avis spontané
Réponse de Jackson & Perkins
Thank you for being a loyal Jackson & Perkins customer for more than 50 years. We are truly sorry to hear about your recent experiences and understand how disappointing it must be to receive roses that did not meet your expectations, especially after building a collection of more than 150 Jackson & Perkins roses over the years.
The issues you described—including roses failing to thrive, wild growth appearing, and canes arriving in poor condition—are concerning and not the experience we want for our customers. We value your feedback and take comments like yours seriously.
We will be reaching out to you via email to gather more information about the issues you experienced with your roses so our team can investigate further and work toward a resolution. We appreciate the opportunity to learn more and better understand what occurred.
Thank you again for sharing your experience and for your many years of support.
- Gwen
A $2 dollar gas surcharge?
A $2 dollar gas surcharge?! Is this company an airline? Not paying it - ever.
26 mai 2026
Avis spontané
Réponse de Jackson & Perkins
We hear you — nobody likes extra fees. The surcharge helps cover increased shipping and fuel costs so we can continue getting plants to customers safely and in good condition. We appreciate the feedback and will share it with our team.
Worst company to deal with!!
If I could give them a "0", I would definitely do so!! I ordered five 1-gallon plants and received five 2-quart plants!! When I called them (it took 3 tries, waiting on hold for up to 30 minutes before an actual human in customer service answered the phone!), they told me that because I had opened the box, they would not honor their "warranty". How the heck was I supposed to know what was in the box if I didn't open it? I never took the products out of the box, but they still would not honor the warranty. This is a very disreputable company, and I would not recommend it to anyone!! Not only did they screw up my order, but they were also very dishonest with how they handled the warranty issue. Extremely disappointed and very angry with being treated so badly.
18 mai 2026
Avis spontané
Réponse de Jackson & Perkins
I'm very sorry to hear about your experience and understand your frustration. I did want to clarify that we do not normally ask customers to ship plants back to us, as the additional stress from reshipping is usually too hard on the plants.
I would love the opportunity to look further into this situation for you, but I’ll need a little more information so I can review the order details and the previous interactions. I’m going to send a request for additional information through TrustPilot so you can securely provide your email address and order information, or you can email me directly at info@jacksonandperkins.com with Attn: Gwen W in the subject line.
I appreciate you bringing this to our attention and hope we can work toward a resolution for you.
Gwen
I placed an order in January & haven't…
I placed an order in January & haven't received any updates about it. Not on the website, not email nor text. I emailed customer service with a detailed message and screenshot of my order. The agent kept giving me the wrong info - clearly had me confused for someone else, not sure how though. She did apologize for the mix up, but then continued to get my email address incorrect which is odd because its the same email I was emailing her from. I told her that and then she stopped responding. I have no idea what's going on with my order.
28 avril 2026
Avis spontané
Réponse de Jackson & Perkins
Hi Tia,
I’m so sorry for the frustration and confusion you’ve experienced—this is absolutely not the level of service we want to provide. We understand how concerning it is to not have any updates on your order, and the mix-ups in communication only made things worse. I truly apologize for that.
There was an issue on our end, and we take full responsibility for the lack of clear and accurate follow-up. Jarrod will be reaching out to you directly to get to the bottom of this and make it right as quickly as possible.
Thank you for your patience—we genuinely appreciate you bringing this to our attention so we can fix it.
Gwen
Good products when you get them
Good products when you get them. Unfortunately their shipping in haphazard at best. Finally alerter offering fruit bushes some three months ago I was told today it would be another three weeks before my blueberry bush could be shipped, due to weather. What BS!
6 avril 2026
Avis spontané
Réponse de Jackson & Perkins
Hi Monte,
I’m really sorry we missed the mark on timing. We do try to give a general idea of when things will ship with the estimate calendar on our website, but sometimes weather throws a wrench in things since we’re trying to make sure plants arrive in good shape.
I really appreciate you taking the time to share this feedback. It helps us keep improving and setting better expectations.
Regards,
Gwen
They have not shipped my order nor has…
They have not shipped my order nor has there been any communication to my concerning the status of my order that was due to be deliverd here on March 25 Yet my order has not been shipped
By today the 27th of March.
DO NOT DO BUSINESS WITH THEM.
THEY are charging very overpriced for the Roses. Also they are not growers just marketing. And so my order should have been here and now I just want it canceled and ti get a full refund.
VERY POOR AND FULLY ABSENT CUSTOMER SERVICE
27 mars 2026
Avis spontané
Réponse de Jackson & Perkins
I understand your frustration, and I’m sorry this felt like a lack of communication.
Your order was placed on March 16 for the Zephirine rose, which is scheduled to ship in May. This timing is noted on the product page, though we recognize it may not have been as clear as it should have been at the time of purchase.
Because we only charge at the time of shipment, your order was not billed. When you requested cancellation on March 27, the order was canceled accordingly, and no charges were processed.
We appreciate you sharing this feedback—it helps us improve how we communicate availability and shipping timelines moving forward.
Thank you,
Gwen
Stay away from this company
Stay away from this company , they are a rip off , they defraud you and mock you with their customer service . Giulia Ozyesilpinar
20 mars 2026
Avis spontané
Réponse de Jackson & Perkins
Giulia, I’m really sorry this has been your experience—that’s not how we want anyone to feel after ordering from us.
I’d truly like to help make this right. Since your order included two different roses, could you let me know which one arrived damaged? I’ll take care of a replacement or refund for you right away.
I appreciate you giving us the chance to fix this.
Gwen
Terrible December Deliveries
I ordered 8 separate items in December and most were delivered either dead or marginal quality. I tried to get credit and have emailed and called for two plumbers months. The credit I am supposed to have in my account for only one of the orders is missing or I cannot find it.
1 janvier 2026
Avis spontané
Réponse de Jackson & Perkins
I’m really sorry to hear this—that’s not the experience we want you to have, and I can absolutely understand how frustrating this must be, especially after trying to reach us multiple times.
I’d love to step in and get this sorted out for you. Please email your order details to info@jacksonandperkins.com and include Attn: Gwen in the subject line so it comes directly to me.
Once I have your information, I’ll personally review everything and make sure we get this resolved for you.
Thank you for sticking with us—I appreciate the chance to make this right.
Gwen
I just bought some flowers
I just bought some flowers, good price and I was satisfied with the product especially the roses. It started to come out.
21 mai 2025
Avis spontané
Réponse de Jackson & Perkins
Thank you so much for sharing this—it really means a lot. There’s nothing better than seeing those first signs of growth, especially with roses.
We’re so glad you’re happy with your purchase, and we hope your garden keeps rewarding you all season long.
Thank you,
Gwen
Have not received order yet
Have not received order yet. Hope I get it because I ordered more roses from you.
22 mars 2026
Avis spontané
Réponse de Jackson & Perkins
I’m sorry—we got ahead of ourselves and reached out before your order had actually shipped. That’s on us, and we should have only reached out AFTER we shipped your roses.
Your order is in our queue, and we’re just waiting on a few varieties to arrive from the fields before sending it out. We’ll be in touch as soon as it’s ready to ship.
Thank you,
Gwen
great plants
the simplicity hedge roses arrived in perfect condition.
and the oxford girl just arrived so excited for the arbor to be full of pink blooms
13 mars 2026
Avis spontané
Réponse de Jackson & Perkins
Love this—thank you for sharing!
I’m so glad your Simplicity hedge roses arrived looking great, and Oxford Girl is going to be such a star. Pink blooms really are the best!
Enjoy! - Gwen
I haven't received my order yet
22 mars 2026
Avis spontané
Réponse de Jackson & Perkins
Hi Maurice,
I was able to locate your order, and at this point we’re just waiting for the rose to be ready to ship. As soon as it is, we’ll get it on its way to you.
Thank you,
Gwen
I ordered about 10 bare root roses over…
I ordered about 10 bare root roses over the past three years. Everything was ok before 2025. Three of the roses I planted never grew. I first one was a Walking on sunshine and I sent a message and the plant was replaced. However, that replacement rose had very mildly roots and it wouldn’t grow. I lost another one around the same time. I know my roses, I have 36 of them. I know when and how to plant them. I probably won’t be buying anymore as by the time l pay $49 for the rose and shipping it’s darn near 60 or 70 dollars for one. So I bought this years roses from my local nursery.
2 mars 2026
Avis spontané
Réponse de Jackson & Perkins
Hi Jeffrey,
I’m really sorry to hear this—especially given the care and experience you clearly have with roses. That’s not the kind of performance we expect from our plants, and I understand why this would be frustrating.
It’s also disappointing to hear that the replacement didn’t take off either. That’s not how we want to stand behind our roses.
If you’re open to it, I’d appreciate the chance to look into your orders and see what may have happened. Please feel free to email me at info@jacksonandperkins.com , Attn: Gwen, and I’ll work with you to make this right.
Thank you,
Gwen
A box of roses arrived with white mold…
A box of roses arrived with white mold growing on the roses. The ruses still had sine green stems so we planted them, gave them all the standard care but just of them did not survive. I contacted your company and got jo response. You used to be good with your guarantee, but now it seems to just be words with nothing behind it. Nit sure after 20 plus years of being a customer that I will buy from you again.
21 juin 2025
Avis spontané
Réponse de Jackson & Perkins
Hi Rhonda,
I’m very sorry to hear about your experience—that’s not what we expect, and I understand your frustration.
It looks like your last name didn’t come through on this review, so I’m unable to locate your order. Could you please email me at info@jacksonandperkins.com , Attn: Gwen, with your order details? I’ll look into this for you and work to make it right.
Thank you,
Gwen
I ordered several bare root and potted…
I ordered several bare root and potted rose bushes recently. All are blooming or have buds except one. I contacted customer support and they immediately replaced the one that didn’t survive. I am extremely pleased with both Jackson Perkins and my beautiful roses.
21 mars 2026
Avis spontané
Réponse de Jackson & Perkins
Now this is what we like to hear.
Sounds like your roses are off and running, and I’m glad we could quickly swap out the one that didn’t cooperate. Appreciate you giving us the chance to make it right—and enjoy all those blooms coming your way!
Cheers!
Gwen
My experience was great
My experience was great. I ordered several plants to various relatives at Christmas and they were all delivered promptly. One recipient wasn’t happy with what she received. She said it appeared to be dying and sent me a picture of it. Thus I contacted Jackson and Perkins to request another, more viable plant and they replaced it immediately. I was so happy with their service! I have sent many gifts from them and will continue to do so. Thank you, Jackson and Perkins!
21 mars 2026
Avis spontané
Réponse de Jackson & Perkins
Hi Nancy,
This is the kind of update we love—thank you for sharing it.
I’m so glad everything made it out in time for the holidays, and that we could quickly step in and fix the one that didn’t arrive looking its best. Gifting plants can feel like a leap of faith, so it means a lot that you keep choosing us for it.
Thanks!
Gwen
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