Jackson & Perkins Avis 1 366

Always backs up there plant's..I have been buying from them for many many years

They explain the quality to a tee. Videos for learning are great too.

I have ordered and loved J&P for over 40 years especially when in Seattle with great roses. This year I ordered two shrub roses, soaked them overnight, dud an ample hole, put a mound and fertilizer and water in hole, placed bareroot plant and filled. Have had success inn these same beds in No. Calif.Both plants were essentially brown and dead and have done nothing.#s44659,44657; ZZ008041, ZZ008032. Any ythoughts? Refund? Replacement.
Robert B Schoene
329 Kent Ave, Kentforld, CA 94904

I have been Jackson and Perkins customer for over thirty five years.love their roses and customers service. Never had problems to get replacement if a plant didn’t do good. Their roses are best in quality .

The roses are of poor quality. One of the bushes has two branches and will never amount to anything. The roses are very young, have pencil thin stems and will take years to become anything. The quality of roses found at Lowes for under $15 have more branches and the branches are much thicker. I ordered 5 roses, 3 were delivered. I've ordered previously, they are slow growing and I should have known better than to order from J & P again.

For the most part rose plants arrived, well, packed, and moisturized and healthy looking. For the few out of the mini that I ordered that were not survivors. The customer service agent was extremely accommodating and replacements were rapidly received.

I still don’t have my plants ordered over a month ago that were supposed to be I. Stock and still can’t get a delivery date. I’m missing the planting season with no help from you.

The roses came healthy and vibrant. Shopping was easy on the website. I have shopped with you before and the plants have always been great. Thank you

18/19 the roses have been outstanding, the last one, was not in the best of shape. Loose potted, and dry, after a week in transit. I will continue to use J&P, because their roses are superior to the ones locally.
** J&P have sent a replacement, in outstanding condition. I could not be happier. I have since ordered 5 more roses, these will be added to my 150 roses.
Thank You, Gwen, great working with you. John

Half of the barefoot hybrid tea roses I bought are putting out new growth and the other half haven’t. I am going to wait another week or two to see if they start showing signs of life, and if they don’t, I hope I can get replacements for them.

My Voodoo Rose is not healthy at all. I would like either a refund to my Visa on record or store credit. No new buds & stems are turning black.

Plants arrived healthy. Planted them immediately. Placed them where they get morning sun then shade. Temps have been over 100 here in Yuma but so far looking good.

I am a long time J @P Amarylis customer. This year I sent 3 Amarlis to friends at Xmas. 2 were duds. Only leaves grew
When I called customer service about the first one, I wanted a new one sent but they didn’t have them so I wanted my money back. It was very hard to get money returned but finally did.
When I heard the second one only had leaves I didn’t have the energy to fight with customer service
I made a decision then to use Amazon next year.
Disappointed customer

For a number of years, I have been buying Johnson and Perkins tree roses and other roses. Supposedly they are appropriate for my zone; however, probably 60+% of them fail to root and thrive properly within the first four months and for those that do root, they don’t come back the next year. These plants receive proper transplant, soil conditioning, and care as I am an older gentleman who’s been around the block a few times. So this year, after losing much $$ and time to only be disappointed, I have stopped buying their product and stopped recommending it to others because the success rate is just dismal. And the customer service has been spotty and mixed.

I had purchased morning glories from you and needed help choosing a good location to plant them..I called and talked to one of your in-house botanists and he helped so much! Since then, I’ve called a few times and gotten nothing but the best treatment by your staff.
And your flowers are pretty special also! Bought several rose bushes and they’re thriving. Thank you for everything

Not all roses from large order (made in December) have been received. I was disappointed that delivery dates were not available at the time of the order. I am still waiting for 6 roses that via my web message request was told the date was mid to late April.

Edit:
The seller responded to my poor review quickly with a reasonable explanation for the delay and a ship date.

Original: 1 star
Worthless. I ordered a rose in mid-December and now 2 months later... no rose, no email.... nada. I checked order status on their website; "We have received your order, and we are working to ship it to you as soon as possible".

If I could, I would rate JP ‘0’ zero based on my recent experience with poor product quality and extremely poor response (or lack thereof) by JP Customer Service.

Product quality has been significantly declining. This year I placed an order for 6 amaryllis bulbs as Christmas gifts and 3 were rotten and not growing. It is not acceptable and embarrassing that I send these poor-quality gifts to family members.

I did get a refund for one of the bulbs but JP has been non-responsive toward resolving and providing my requested refund for the other two. I provided photos and answered JP questions 12/27/25 but after that, with repeated follow-up emails and phone calls, I have not had the courtesy of any response whatsoever from JP. The last communication I had was my call to Customer Service 1/14/26 and I was assured that a supervisor, Jared, was to call me that same day. I have not had any response from him!!!

I’ve been a loyal customer for 14 years and Christmas time every year have placed orders for a significant quantity of amaryllis bulbs for different family members. This latest experience has completely destroyed credibility in this company with the terrible customer service ignoring every attempt I’ve made to get help. If this is how long term customers are treated, I’ll be taking my business elsewhere.

***UPDATE 1/7/2026: Not only was the gift I ordered delivered after Christmas, Jackson & Perkins sent the wrong item (poinsettia not anthurium) and it was in very poor condition upon arrival. That said, the team at Jackson and Perkins has gone out of their way to correct the situation. They contacted me personally, they gave me a fast and full refund for my original order and they sent complimentary anthurium as I had ordered to my friend and then one to me to thank us for our patience. I have upgraded my review to three star: one star for the absolute failure on my Christmas gift order, but five stars for the expedient and corrective customer service. I am willing to give them a try again in the future.***

Initial review (one star): I placed a gift order online Friday, 12/19, and had every indication at that time that my gift would be delivered by Christmas. I just received tracking information stating the order won’t arrive until Monday, 12/29. I’m very disappointed and would not have purchased this item through Jackson & Perkins had I known it would be arriving after Christmas. Also, Jackson & Perkins did not let me know it was going to be late - I was only made aware by checking the UPS order tracking.

Our family has previously purchased plants from this company with great satisfaction, but this time they really let us down.