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I instructed Jacksons to complete a private sale of my husbands house as he has had to go into full time care. I was given Amy Kay as my contact.Its very difficult to get through to her on the phone. No-one answers. I wasnt informed that the sale had been completed. It was left to the buyer to tell me.When I did manage to get to speak to Amy to complain about this very shoddy treatment, she told me that she wasnt the "fee earner" and would pass on my concerns. She said that "several calls " had been made to try to contact me. This is a lie. There is only 1 missed call on my phone, which I returned immediately. No-one there could find out who had tried to call me. That was over 2 weeks ago. I still havent been told how much I have been charged and how much has been put into our bank.As you can imagine it is a very stressful time for us and this treatment of a fee paying client is disgraceful. I would think very carefully about using this company.

Paige Noble and her team are a breath of fresh air to deal with. They are friendly, professional, extremely thorough and leave you with peace of mind that all boxes are being ticked and all queries are being resolved. Jacksons-law have an impressive array of industry-recognised awards in their reception. I moved house in late 2023 and Paige and her team (including (please advise if I’ve left anyone out) Megan Galloway, Katie Oliver, Elenor Homer)) helped smooth out this quick move. Paige recently helped me by escalating some urgent issues to my house builder, which brought about a quick resolution to a lingering, stressful situation. Thank-you ladies. I sincerely wish you a relaxing Christmas and all the best for 2025.

Everyone was lovely and helpful.
Process was effortless.
Team chased up buyers and everything went through as quick as possible.

Stockton branch.

KRISTEE BROWN did my conveyancing. I have to say i had nothing but professional communication throughout. My sale was a lengthy one but Kristee was always there to answer my questions. Would highly recommend to others. Thank you all involved in my house sale. Very happy with outcome. Amanda

Jacksons law firm, Victoria Blackham & Millé sorted all the paperwork and everything required for buying our house. They were recommended by Miller homes. The legal completion process was fast and timely, they are professional and communicate every at every step. Thank you very much.

A good job by Jackson’s law! We were recommended them by Story homes and Lindsey was always quick to email back with updates on our purchase. Thank you!

Jacksons was great from start to finish with house sale and purchase. Great communicatuon through out highly recommended

Easy process for house purchase, great communication, no issues whatsoever. Highly recommend.

We bought a new build house with Taylor Wimpey using their part exchange scheme. They recommended us to use the conveyancy services of Jacksons Law firm because apparently they are familiar with them and would make the conveyancy process faster and smoother, especially because Taylor Wimpey expects to exchange contracts within a period of eight weeks after reserving the property. How wrong they were, Jacksons made the whole process so difficult and so slow because too many people were involved and they clearly have serious communucation issues. After three months of making the reservation there were no signs of having the exchange of contracts and becaus of this they told us that exchange and completion had to be done at the same time. We finally completed after six months and two weeks of an excruciating conveyancy process. It had a delay of 100% that the average conveyancy time takes. Because Taylor WImpey know all the stress and inconvenence they caused us they have removed them from their panel and not recommend them any new potential buyers. They really let us down, they caused us so much stress and replace the feeling of joy we were suppose to have when we finally receive our keys for one of just relief that it was over. I would not recommend Jacksons to anyone. Avoid them if you can.

Really pleased with my overall experience with Jackson’s Law. After selling two properties; they could not have been more accommodating and efficient. Would definitely recommend!

We were recommended Jackson’s by Esh homes as we were buying a property from them. They have made the process very smooth and easy. Their communication was excellent and I’d like to thank Lindsey and the rest of the team for all their help.

Being 6000 miles away from home means buying a new home can be difficult. But Jacksons made this process so smooth, from having to deal with the time zone differences to the demands of an international mortgage company. Jacksons dealt with this with ease, keeping all stressful things from me.

Personally, I would like to thank David Armitage [apprentice solicitor] and Jonathan Wall [Partner, Head of Residential Property] for just being a pair of superstars.

Don't hesitate to use their professional services - they are awesome.

The company was very professional and dealt with all my queries in a prompt manner.
I dealt with various members of the Stockton branch and was very happy with the service that i recieved.
This was the second time i have used Daniel Tumilty and his team and will use them again in the future.

We (me and my partner) were recommended these by Ashberry Homes when buying our new house. I highly recommended they helped make the process easy and smooth as it could possibly be. Staff were always friendly, approachable and happy to help we got our key today (16.12.2022) and we couldn’t have done without the support and assistance from jacksons law firm :)

Terrible experience - I wanted a litigation solicitor to help with a situation where I was hoping to to get my large deposit back from an auction property I had wanted to buy. Through no fault of my own the vendor had dragged the situation passed numerous final dates by not completing her part as set out in the contract.
The letter was written by Jack Farrow, who drafted a very basic letter which missed the key points. I then told him of the edits in the letter and it was still a very unimpressionable letter that I knew would be ineffective to the cause.
I told him I wasn’t happy with the draft and he still wanted to charge £173.40. Now they have applied interest on that letter and demanding £360. There was no attention to my resolve of this already miserable situation. This firm is just interested in making money!

Arriving at Jackson Law, I was shown to a room. Shortly afterwards a young lady entered the room, no introduction, no greeting, just " You're here for an ID check ", followed by " I'll go and photocopy these, I won't be long " . Whoever this young lady was, she really needs to learn some basic manners. I certainly will never use this firm of solicitors and neither would I recommend them.

We used Jacksons to purchase our new build.
We cannot fault Ruth Kilmartin and the team.
We were kept up to date and our case was dealt with in a professional and caring manner.
Thank you
Tim and Tina Crookston

I've recently had to contact Jackson's Law Firm who were acting on my behalf to administer my late Mother's estate from August 2019 to June 2020 (it is now May 2022) I have received correspondence from a debt collection agency for non payment of energy bills which were sent to Jacksons in January 2020 while they were dealing with the probate (it is almost 3 years since my Mother's death) Incidentally I've never had to deal with debt collection agencies ever but thanks to Jacksons Law Firm I'm now having to, their excuse is "human error" of solicitor dealing with the estate who no longer works there, conveniently. Considering I paid a lot in fees for probate and am now having to pay bills which were missed I won't be using their services again.

We used Jackson’s Law to both sell and purchase our existing and new home.

Daniel and his team were assigned to our file. The legal process on our sale was very swiftly completed.

The process on our purchase took a little longer and had a couple of more complications but Daniel was very helpful in explaining everything and what is meant.

I have seen a few reviews on here saying that communication was an issue for people and lack of updates. We did find that it felt like we hadn’t heard anything for a while and what perhaps was a lack of communication but actually in 9 times out of 10, this was actually because there was no updates to be given. This is also explained in the detailed welcome pack when you first engage the company.

The reason I have only given 4 stars rather than 5 was on a couple of occasions, we were asked to provide documentation that was ‘missing’ but we had already provided it along with our initial response to forms/requests that we needed to fill in. Whilst it was a little frustrating, this was the only downside to our experience.

Some months after the sale of our house, the new owner received his deeds which had an issue on them relating to our old mortgage. I contacted our Solictor again, and whilst it wasn’t Jackson’s issues, the matter was resolved within 24 hours thanks to thief intervention.

Overall a good firm who get the job done and are reasonable with their help, comments and fees. Made a stressful experience a little easier!

We used Jacksons law for the sale and purchase of our new home.

Their service was fantastic, communication was great, often answering emails at night or over the weekend, both sets of solicitors kept us well informed over developments.

Highly recommended