jacksons-law.com Avis 

I’m not one for leaving bad reviews as a business shouldn’t be blamed for a bad experience. Sadly my review is a very bad and negative one.

We are first time buyers and luke dealt with our case, luke has very poor communication skills, he lacks the ability to keep you updated on how any of the purchase is progressing, he doesn’t reply to emails, he doesn’t make phone calls and doesn’t take any information you give him on board.

We had to send him help to buy documents multiple times as he claimed he had only received my statement and not my partners, despite the fact they were sent on the same email.

We’ve only spoken to Luke twice over the phone in the 5 month we have been dealing with him, both times we made the call and found it very hard to get through to luke.

We appreciate that our purchase was delayed due to the property not being completed on time which is completely out of Luke’s hands, however once it was completed we had no communication from luke regarding completion. We also have seen that linden homes tried to contact him multiple times to start completion proceedings and he also wouldn’t get back to them either.

On the day of completion it got to 4pm and we still hadn’t heard anything from Jackson’s so we rang luke, we couldn’t get through and got through to a lovely and helpful lady by the name of Tracy. Tracy advised she was sure completion went ahead but will try and contact luke and get him to phone us.

Half an hour later we had a call back from Tracy to advise completion didn’t go ahead due to Luke making an error on the help to buy forms, putting the completion date as 12th instead of the 10th. Luke should have phoned us at the first instance to advise completion has been delayed to keep us updated, but as always we received no update from him.

Tracy advised Luke will chase help to buy to see what can be done and will contact us back. Later we received a call from linden homes asking when we want to go pick up our keys. They advised us we had completed and purchased the property and were shocked to hear no one had contacted us.

To this day we have not received a call, email, text or letter regarding completion or any further update since the call with Tracy. The service we have received from Jackson’s law has been shocking and absolutely disgusting. Buying your first home is supposed to bs a special moment which has been ruined by their service.

The lack of communication from Jackson’s law has been appalling, they have basically completed the purchase, took payment from us and then completed forgot we existed. No confirmation that anything has gone through and no congratulations either.

Absolutely fantastic service.

Having recently moved home for the first time in 21 years, I'd forgotten how stressful it can be. However, the team at Jacksons, made it so much easier. Very friendly, professional and responded instantly to any queries or requests for support.

We would highly recommend to anyone for any legal services.

We can't recommend Jacksons Law Stockton more highly. We recently used their conveyancing service to secure our dream home and they were fantastic. Kristee Brown and Lucy Dawes went above and beyond to ensure our case was as stress-free and swift as possible whilst paying close attention to every detail during the process and communicating with us throughout. There were no delays, in fact they surprised us over and over with how efficient and speedy they were when we needed them to be. After having negative experiences with other less reliable solicitors, Jacksons underlined how important it is to choose the right conveyancer when buying a house, they are the best of the best and we cant thank them enough.
Alison & Dave Tuckett.