So I was looking for a birthday dress, I went through multiple websites(and I literally mean 100s of them) Iooked at almost 300+ dresses. I’m turning 24 next month so I wanted something really special... Voir plus
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Hi I placed an order on the 31st of August that I needed for an occasion. I emailed numerous of times and no response. I finally recieved the order today. I was actually appalled and disgusted with... Voir plus
Ordered two dresses from their website. Arrived but just didn't suit. Emailed to request returns slip as was advised to do on their website when requiring a return of item. I first emailed on 2nd Oct... Voir plus
The website was easy to navigate and there was help on the website to ensure you found your perfect fit.
3,1
Moyen
27 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Scam
Scam. Went to buy a dress for my mother for a wedding. Got an initial email back when I asked about the legitimacy of the website. After I ordered, got an email to say the dress was sent and it never arrived. No one responding back to emails. Don’t use this website.
14 septembre 2026
Avis spontané
Réponse de Jakeandkelly
We’re sorry to hear that your dress did not arrive and that you experienced difficulties when trying to contact our customer service. We understand how disappointing this must have been, especially when the order was intended for a special occasion.
Delivery issues are reviewed individually based on the order and tracking information available. We would like to verify the status of your specific shipment before drawing any conclusions about what happened.
Please contact us at info@jakeandkelly.com with your order number so we can check the delivery status and provide you with the appropriate information.
Kind regards,
Jake & Kelly
Réponse de Jakeandkelly
Thank you for sharing your feedback.
We’re glad to hear that you found it very easy to find the items you were looking for. We appreciate you taking the time to leave a review and hope to see you again at Jake & Kelly.
Kind regards,
Jake & Kelly
Easy Purchase
A great variety of boots.
Selection was easy.
Payment even easier with
many options to pay.
I would shop here again.
13 septembre 2026
Avis spontané
Réponse de Jakeandkelly
Thank you so much for your wonderful review 🤍
We’re delighted to hear that you enjoyed our selection of boots and found the purchasing process easy and convenient. It’s great to know that you would shop with us again!
Thank you for your trust and support. We look forward to welcoming you back to Jake & Kelly ✨
Kind regards,
Jake & Kelly
Really poor quality it’s a rag the item…
Really poor quality it’s a rag the item I bought and I am not being ignored when I try to ask for the refund instructions. Will never go near the website again , more than likely scam of some sort
13 septembre 2026
Avis spontané
Réponse de Jakeandkelly
We’re sorry to hear that the item you received did not meet your expectations and that you have experienced difficulties obtaining information about the return process.
Each case concerning product quality and returns is reviewed individually based on the specific order details. We would like to look into your situation and clarify the appropriate return procedure rather than make assumptions without reviewing the order.
Please contact us at info@jakeandkelly.com with your order number so we can locate your case and provide you with the relevant information regarding your return.
Kind regards,
Jake & Kelly
Poor quality garment, with no label attached!
I ordered, what I thought was a lovely dress, that I wanted to wear to a wedding. I received a very poor quality product, a rag, with no label addached so therefore it cant be returned. So disappointing, what a waste of mymoney.
8 septembre 2026
Avis spontané
Réponse de Jakeandkelly
We’re sorry to hear that the dress did not meet your expectations and that you were disappointed with the quality of the item you received.
Cases concerning product quality and returns are reviewed individually based on the details of the order. The absence of a label does not, by itself, give us enough information to determine what happened in your specific case, so we would like to review the order before drawing any conclusions.
Please contact us at info@jakeandkelly.com with your order number, and if possible, a photo of the item received. We’ll review the situation and provide you with the relevant information regarding the return process.
Kind regards,
Jake & Kelly
Fraudulent
Fraudulent, the shop does not exist in Malahide as described, in fact the address brings you to a random housing estate house , I ordered a satin top for 50euro, it arrived 5 weeks later clearly coming from China, rubbish cheap material, in a ball with creases. I contacted the email address given for refund, offered 10 0ercent refund , when I refused offered 15 per cent refund, I refused and it has been passed to a so called returns team .I don't expect to see a refund. Avoid at all costs. I only gave a star because there is no option to give no stars.
10 août 2026
Avis spontané
Réponse de Jakeandkelly
We’re sorry to hear that your order did not meet your expectations, particularly regarding the product quality, delivery time and your experience with the return and refund process.
Each case involving product quality, returns and refunds is reviewed individually based on the specific order details. We would like to review your case carefully and clarify the status of your return request and refund.
Please contact us at info@jakeandkelly.com with your order number so we can locate your case and provide you with the appropriate information.
Kind regards,
Jake & Kelly
Avoid
Hi, avoid this company.
i gave a star because it is the minimum to leave a review, they don’t deserve any. They sold me trousers with a deceptive photo and description. The item sold for €39 was probably bought for a fiver in China, nothing wrong here except that it was not as described. Different colour shape and material! Communication is extremely difficult and replies to messages very slow, I haven’t returned the item yet because they refuse to pay return costs even if legally they are obliged to. They have an address in Ireland but you won’t find any CRO reg, vat…or anything at all.
21 juin 2026
Avis spontané
Réponse de Jakeandkelly
We’re sorry to hear that the trousers you received did not meet your expectations and that you experienced difficulties when trying to contact our customer service.
Every case involving product quality, conformity with the product description and returns is reviewed individually based on the details of the order. We would like to look into your specific situation and provide you with accurate information regarding the return process.
Please contact us at info@jakeandkelly.com with your order number so we can review your case and assist you further.
Kind regards,
Jake & Kelly
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